Frequently Asked Questions

Need help with our registration process? Can’t work out how to add your comment? Here we answer your frequently asked questions.

Registration and your account
  • Do I have to register to use the site?

    No – anyone can use the site and even post comments without registering. However there are benefits to registering. If you post comments on the site regularly it's much quicker to register so you don't have to always type in your details when you add a comment. You can also upload an avatar (a picture of your choice) which will be displayed alongside your name in your comments in place of our default avatar.

  • How do I register?

    It's quick and easy to register and you can find our registration page in three ways: 1. In the top right-hand corner you can click on the 'register' link and fill out the registration process. 2. When you find a story you'd like to add a comment to you can click the red 'Register' button under the comment box and follow the registration process. 3. Go to: Simply complete all the boxes, upload an avatar if you wish (see below for directions on how to do this) and read and tick our terms & conditions.

  • How do I log in if I have already registered?

    To log in, simply click on the ‘log in’ link, either in the top right corner of the website, or below the comment box, or by visiting the log in page. Type in your username and password and click ‘Submit’. Tick the ‘remember me’ box if you’d like Which? Conversation to remember your log in details.

  • I’ve registered but I’ve forgotten my username/password

    If you have forgotten your password, visit the log in page and click on the ‘lost password’ link. Here you will be required to enter both your username and the email address you registered with. You will then be emailed a new password. See the next question on how to change this password once you have logged in. If you’re still having trouble, please drop us a message via our contact us page and we'll reset your password for you.

  • How do I change my password?

    You can change your password by logging in with your current password and going to your account page. You can find this either by clicking on your username in the top right corner of the website, or going to your account. Type your new password into both boxes and hit the ‘Submit’ button and it will be changed.

  • How do I upload an avatar?

    Uploading an avatar is optional, but it will set you apart and create a personality for yourself on Which? Conversation. You can do this either when you initially register or once you’re already a subscriber. A. When you register: On the registration page, under the section ‘Optional – Upload an Avatar’ click the button ‘choose file’ and select an image from your computer. Please make sure the file is no more than 1,000KB and that it is one of the following file types: gif, jpg, bmp or png. You may also want to make sure your image is square, otherwise you may find it is distorted once uploaded. Finish filling out the rest of your registration and click submit. B. When you’re a subscriber: If you have already registered and would like to upload an avatar, go to your account click the button ‘choose file’ and pick an image that meets the requirements stated in ‘A’ above. Then click the button ‘update avatar’.

  • How do I change or delete my avatar?

    Go to your account and tick the box ‘delete local avatar’ and then click the ‘update avatar’ button. Your avatar will then change to our default avatar. To upload a new one, just follow the steps in ‘B’ of the previous question.

Interaction and navigation
  • How do I post a comment?

    If you are registered then ensure you are logged in first before you find an article you want to add a comment to. Then scroll to the 'post a comment' section and type your comment into the blue box and click 'submit'. You can also comment as a guest by typing in your chosen username and email address in the relevant boxes.

  • How do I reply to a comment?

    To reply to another user’s comment, please click the ‘reply’ link in the bottom right corner of their comment. You’ll then see the comment box jump up to be underneath their comment. Submit your comment as normal. If the commenter does not have a reply link, this is because they have replied to another user. To reply to this person, click the reply link in the original comment and your comment will appear at the bottom of this thread.

  • Are there any rules for commenting on Which? Conversation?

    Yes there are. You can find out what we expect from commenters by reading our commenting guidelines. There are also certain terms and conditions that you must agree to in order to comment on the site.

  • Can I see all the articles I’ve commented on?

    No, at the moment this isn't possible, but it's something we know that our users want and we are working on it as part of redeveloping our profile section.

  • How do I vote in the poll?

    Choose which answer you agree with most and click on the button by that answer. Then click 'submit'. If you have already voted in the poll or if we have closed the poll you won't get the option to vote – instead the results will be displayed.

  • What’s the best way to find content that I’m interested in?

    There are several ways to navigate our content: 1. The search box: This is located in the top right-hand corner of the site. Just type in the keywords and scroll through results, which are displayed in chronological order. 2. The categories: These are listed in the top navigation of the site. 3. Tags: Popular tags are listed underneath the top navigation, and each article also has tags at the end. Click on these to find other articles on similar themes. 4. Use the most read/most recent/most commented tabs to see which content has been popular. These are found on the homepage, category and tag pages. 5. Use our archives: If you're looking for older content our archive splits our content into months and is found in the bottom of the right-hand navigation on every page. 6. You might also like: At the bottom of every article we provide three suggestions for other articles that are similar – this is a good way to find older content on similar topics.

  • Why hasn’t my comment been published?

    Which? Conversation is post-moderated, which means that comments go up immediately and we will check them after they have been published. However, this doesn’t always happen. If your comment includes a link to a website or an email address, our commenting system will automatically hold it back from publication until one of our moderators has manually checked it. This is to ensure that all links are relevant and appropriate for other readers to click on. This moderation may take longer on weekends. Which? Conversation also has an automatic spam filter that checks every comment before it goes live. We get hundreds of spam comments every day, and we hope you’ll never see them! If you think our spam filter has wrongly blocked your comment, please contact us here and we’ll look into it.

  • My comment was originally published, but now it’s disappeared – why?

    Although we prefer to leave all comments published, if your comment breaks one or more of our commenting guidelines or T&Cs our moderators may choose to remove your comment from the website. If this is the case, we will always try and make it clear when and why it has been removed. If you don’t think that your comment broke any of our rules and you’d like to see it published, please contact us and we can explain why we made a decision to take it down.

  • My comment has been edited by the mods – why?

    You must stick to a number of rules on Which? Conversation, listed in our commenting guidelines and T&Cs. If you break any of these rules our moderators may decide to edit part(s) of your comment so that we can retain the rest of it. If you’re unsure, please contact us and we’ll be happy to explain why we’ve edited your comment.

  • How does Which? Conversation block spam?

    Which? Conversation has an automatic spam filter that checks every comment before it goes live. We get hundreds of spam comments every day, and we hope you’ll never see them! If you’re a legitimate commenter, there shouldn’t be any problem, but if our spam filter is unsure you may be presented with a CAPTCH code. Just type what you can see in the image or can hear in the audio clip and it will tell our spam filter that you’re a real person. You can then carry on making brilliant comments as normal! If you think our spam filter has wrongly blocked your comment, please contact us here and we’ll look into it.

  • Can I subscribe to the site in any way?

    Yes, there are two ways to keep in touch with what's being posted to the site: 1. To be alerted to new content which we publish sign up for our email subscription or our RSS feed. You can also find icons in the top right-hand corner of every page to subscribe to these. 2. To be emailed when new comments are added to an article you have commented on, simply tick the box which says ' Email me when new comments are added to this Conversation' after you type in your comment and before you click 'submit'.

  • I have signed up for some comment alerts but now I want to unsubscribe – is this possible?

    Yes, at the bottom of the email alert titled ‘[Which? Conversation] New Comment On: Post title’ there is a paragraph which states ‘To manage your subscriptions or to block all notifications from this site, click the link below’. There will be a link unique to your email address which will take to your own subscription manager page. On this page you will be able to see a list of all the Conversations you have subscribed to. To unsubscribe from one or more posts, click the checkbox next to the title, then click ‘Submit’ at the bottom of the list. You can also block all comment alerts by clicking on the ‘Submit’ button under the section titled ‘Block All Notifications’.

  • Can I change the email address that my comment alerts go to?

    Yes you can. When you are on the subscription manager page, enter the email you would like your alerts to go to in the box titled ‘New E-mail Address’ and click the ‘Submit’ button below this.

  • How do I reply to the comment I have been emailed?

    In the email alert you have received, click on the link to the Conversation that the comment has been made on. Then find the comment you would like to reply to, click the reply button in the bottom right corner of their comment and submit your comment. Please do not reply to the email alert within your email account, as your message will only come through to Which? Conversation’s email address. The commenter will not be able to see your reply.

Sharing and social networks
  • Is Which? Conversation on Twitter or Facebook?

    We have an active Twitter account: @WhichConvo. We regularly tweet our new content, as well as other thought-provoking questions that Twitter users and companies can get involved in. You’ll even find us talking about other topics, events and personal experiences that you will not see on Which? Conversation, so follow us @WhichConvo. If you don’t know how Twitter works, but would like to join, please read our guide. There are also other Which? Twitter accounts you can follow – find out what they are on this page. Which? Conversation doesn't have its own Facebook page, but Which? Action has a strong Facebook presence and often posts links to our content. You can see Which? Action's Facebook page here.

  • What do all the numbers on your articles mean?

    On the left hand side of every Conversation you’ll see a number of buttons related to social networking sites. Each of the numbers on these buttons show how many times that particular Conversation has been shared on those websites. Directly under the Conversation’s title you’ll see red and blue ‘thumbs’ – these let you vote on whether you agree or disagree with the article. The numbers show how many people have agreed or disagreed with a particular post. There’s also a speech bubble at the top of each Conversation, the number in this bubble represents the total number of comments made on that particular post.

  • How do the ‘share this article’ buttons work?

    At the bottom of every Conversation is a section titled ‘share this article’ – here you can share our Conversations on social networks by clicking the relevant logos. Click ‘More’ to find other social networks you might be a member of. You’ll also find buttons to email, print or add a Conversation to your web browser’s favourites. Hover your mouse pointer over the logos to read a description of what each logo represents. On the left hand side of each Conversation you’ll see a number of larger buttons related to social networking sites. By clicking on the Twitter and Facebook buttons, you can share the article on these websites if you're a member. If you are a Google+ member you can click on this button to +1 a Conversation publicly. And if you’re a Reddit member, you can submit our Conversations to Reddit by clicking ‘Submit’. If a post has already been submitted to Reddit you can ‘up or downvote’ it by clicking the arrows.

Getting in touch
  • Can I get in touch with Which? through this site?

    Yes, just visit our contact us page and send us a message through our form. We're always keen to talk to our users about their ideas for the site and to hear their stories and feedback. However, if your query relates to Which? membership or anything else to do with Which? please use the contact us page on the main Which? website.

  • Are there any other ways to give feedback about Which? Conversation?

    Yes there are! We're currently running a Which? Conversation survey so that you can make the website more relevant to you. We’re continually looking to understand how to improve our products and services, and your feedback is vital to our decision making. It shouldn’t take you more than 10 minutes, so if you want to make a difference please take part in the Which? Conversation survey.

Browse by Category

Consumer Rights

874 Conversations

11314 Participants


Energy & Home

729 Conversations

8722 Participants



889 Conversations

7344 Participants



834 Conversations

9063 Participants


Transport & Travel

624 Conversations

5351 Participants