Samsung – fix all faulty fridge-freezers for free
In the wake of the Beko fridge-freezers scare, if a burning smell was coming from your fridge-freezer, and you could hear the sound of plastic cracking inside, wouldn’t you be concerned? I would.
And I’d like the manufacturer to send an engineer out pretty damn quick to fix it for me – for free.
It might sound like a far-fetched problem, but according to Samsung’s technical reports, this is exactly what’s been happening with the RSH1 and RSJ1 side-by-side fridge-freezers. Defrost heaters at the back of the appliances get too close to a metal sheet, which can heat up, leading to cracks in the lining and burning.
We understand that this isn’t a safety issue but it’s certainly a design flaw – if there are undetected cracks in the lining, moisture will enter the insulation and performance will be affected.
What is Samsung doing to fix the problem?
Samsung have been fixing the problems by sticking aluminium tape over the cracks, while newer versions of the fridge-freezers have been modified and aren’t affected.
Samsung told us that if the faulty fridge-freezers were within the warranty period, they’d fix the problem for free. But when we asked them about out-of-warranty machines they told us:
‘If the product is no longer under warranty, then customers are encouraged to contact Samsung customer services for further advice and we will do our best to provide a satisfactory solution.’
So despite our requests, Samsung haven’t confirmed whether customers will have to pay for the privilege of having their faulty products fixed.
Fix the flaw for free
This just sounds wrong to me. It’s not like owners of the affected appliances have been misusing their products; it’s a design flaw which means some machines will need to be repaired, and Samsung have admitted as much in technical notes sent to their engineers.
When Samsung’s RS21 fridge-freezers developed a problem which led to them heating up, Samsung agreed to repair this problem for free under an extended warranty covering that fault.
Wouldn’t it be so much better if Samsung did likewise with their RSH1 and RSJ1 and could confirm that all out-of-warranty appliances would have this problem fixed for free?
Post a Comment
Your email is never published nor shared. Required fields are marked