Is Royal Mail giving us a third class service?
Our Royal Mail investigation has revealed how we’re getting a patchy and inconsistent service. If ‘while you were out’ cards and other people’s post are regularly dropping on your doormat, you’re not alone…
Royal Mail is to be privatised, but for the moment we’re all still receiving or sending items via our national postal service.
Not that there’s much that’s ‘Royal’ about it, according to most of the 500+ Which? members who contacted us during our research into the service.
Problems with the post
Admittedly you’re more likely to get in touch if you’ve had a bad experience than if you’ve had a good one. But we also asked 2,210 people to keep postal diaries over two weeks – completing 34,500 diaries in all – and they reported problems too.
Of these, 16% got a ‘while you were out’ card when they were in and 6% saw the card come through the letterbox without a knock on the door. This didn’t surprise us after many of you told us a similar story in a previous Conversation last year.
And when we surveyed 2,500 members of the general public we found that seven in ten had got someone else’s post in the last year, and over half of them hadn’t got post in the time they were expecting it.
Bring back the golden days
It all seems a far cry from the memory one Which? member had of four deliveries per day in the 1930s, or from the 1960′s experience of being able to post a letter in the morning and get a reply by the next morning.
But there was lots of praise for individual posties, and a significant minority had only good things to say about Royal Mail. There were heart-warming stories of postmen and postwomen battling through snow drifts, chatting on the doorstep, working out when post was incorrectly addressed – going the literal and figurative extra mile.
So how do you find Royal Mail? Do these findings surprise you – or ring true? What do you think of it being privatised in the future?
Royal Mail meets my expectations:
Disagree (45%, 459 Votes)
Agree (41%, 416 Votes)
Neither agree nor disagree (14%, 136 Votes)
Total Voters: 1,010
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