Sitting comfortably? Groupon advertises the wrong beanbag
We’ve been experiencing a mini Twitter storm all day after being alerted to a mis-advertised offer on Groupon. The product featured in the group buying site’s email this morning led us to an entirely different product.
This morning Lucy Marcus (@lucymarcus) alerted us to a Groupon offer for a ‘Fatboy Buggle Up beanbag’ on Twitter. She didn’t contact us because of its tasty 60% discount, she got in touch because the product on offer wasn’t the one advertised, making the new £89 price a little hard to swallow.
Clicking on the email deal would take you to Groupon’s website, where the product was named as a ‘BigDaddy beanbag’. The beanbags certainly looked similar, but as Lucy explained, it wasn’t made by Fatboy.
And Fatboy beanbags are apparently a much-coveted product, with over 500 snapped up over the course of just a few hours. However, Twitter user Julie Broadfoot (@juliebee) didn’t fall for the offer, telling us that ‘It’s definitely not the same product. I’ve wanted a Fatboy one for ages.’
Following a number of complaints, Groupon’s UK Twitter account quickly told us that ‘We can confirm this deal is legitimate’ and then followed up with the hollow tweet, ‘We will take your comments on board. Thanks.’
At last, Groupon removed the offer
The deal had been available for a good 10 hours by this point, and Groupon had failed to give us a definitive response as to whether the beanbag was a legitimate Fatboy or not, despite challenging them to do so. Thankfully, Fatboy, the manufacturer whose name had been used to advertise the incorrect product, responded:
‘We had nothing to do with the Groupon deal. Weren’t genuine Fatboy articles. So, at this point, Groupon has decided to withdraw the offer.’
That was certainly good news, until we found that the offer was still available to purchase through the email. It took Groupon until 3.30pm to remove it completely, despite the group buying site being aware of this issue for most of the day – allowing hundreds of customers to put up hard cash for it.
After contacting them over the phone (and being on hold for a good 10 minutes) Groupon’s customer service team confirmed that all customers who had purchased this beanbag would be given a full refund. It’s just a shame that it couldn’t let us know immediately through Twitter.
When our Money researcher Nick Frankcom wrote about group buying sites earlier this year, a small majority (38%) of you said that you didn’t use group buying sites. Perhaps it’s errors like these that have put you off. Have you ever suffered any issues with buying from Groupon or other group buying sites, or was their customer service up to scratch?
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Patrick Steen
Incidentally, Groupon UK has just tweeted at 5.30pm that ‘The Bigdaddy offer has been removed & we are in the process of refunding customers. More details to follow. Sorry for any inconvenience.’ About time.
Steve Wiggins
Have received email saying that the newsletter contained wrong product and brand information and that I will be refunded in upto 5 days time!! It didn’t take them 5 days to take the money out of my account it took less than 5 minutes!! Have looked at companies website that were offering the deal and where you had to go to order it with your Groupon Voucher and there were no other beanbags available and info was exactly same as on voucher. Surely participating companies get to proof read what is going to be sent out to avoid issues like this?? Truth is tha they clearly underestimated how many people were going to take up the offer and would not have had the stock to deal with it so cancelled it immediately. FEEL VERY CHEATED
Patrick Steen
It does seem wrong that it’s so quick to take money but takes 5 days to refund.
Nick Frankcom
Interesting that it takes 5 days for a refund. When I was researching my article the majority of the time when problems occured – albeit not as blatant as this – people seem to be getting refunds. However, those refunds may take the form of credit for the site rather than cash.
Furthermore, typical consumer protection, such as Section 75 for credit card purchases or chargeback may not apply for these kinds of transactions. If anyone has experience of this please let us know.
As for the misrepresentation issue, remember you’ve got protection under the Distance Selling Regulations, although this only applies to products, not services. So if something arrives and you’ve changed your mind, you can send it back wihtin a few weeks. However, if it’s faulty or not as described (which is the case here), you could also quote the Sale of Goods act. The crucial difference is that under Sale of Goods you shouldn’t be out of pocket, so the retailer would have to pay the cost of returning the item. For something like a beanbag, that could be substantial!
frugal ways
Where are trading standards in all of this?
Mis-representation at the point of sale is a serious matter.
Filemot
the Twitterati did pretty well to get this dealt with quickly. Groupon like any other retailer needs to investigate whether the claim that something is *wrong* is valid or not, especially when the complaint doesn’t come from the brandowner but from a consumer. Certainly they grabbed everybody’s initial interest by using the Fatboy brand so it looks like a case of trademark infringment when the product was not made by the brand owner.
William
I have never heard anything good about GROUPON, only bad things. Hope they get a huge fine to focus their minds
Patrick Steen
Here’s Groupon’s official statement on this:
“IMPORTANT INFORMATION: “Indoor/Outdoor Beanbag for £89 from ILocal Furniture (£225 Value)” – deal cancelled, refund processed.
We have important information for those of you who purchased this Groupon for ILocal Furniture “Bigdaddy Indoor/Outdoor Beanbags”.
Unfortunately; due to misinformation provided to us we published the wrong brand and product information in our newsletter, causing some customer confusion. Our newsletter incorrectly stated that this Groupon was for the Fatboy® Buggle Up Beanbag (and included images of that product) when it was not. We’d like to apologise for this error and notify you that we have cancelled this deal and have issued you with a full refund.
We apologise for any disappointment this may cause. Please allow up to 5 working days for the funds to be transferred back via your original method of payment.
This incident has no bearing whatsoever on other deals offered. We hope to bring you a similar deal in the near future and thank you for your understanding at this time.
We hope this unfortunate incident does not discourage you from opting for other upcoming offers in your city at http://www.groupon.co.uk.
Kind regards,
The Customer Service Team”
http://blog.groupon.co.uk/important-information-about-indoor-for-ilocal-furniture/
Do you think that five days to refund is reasonable?
sophielondon
And if you didn’t receive this offer via Twitter then equally frustrating that the offer was withdrawn before its expiry time. I genuinely wanted the item as listed on the mail link: bigdaddy beanbag from ILocal. Hope Groupon relist this item more accurately soon.
Patrick Steen
Hi Sophie, we all got the same deal through our email – it’s just that this misadvertising issue was alerted to us via Twitter. But you’re right, I’m sure some people did want the ‘BigDaddy’ product and hopefully Groupon is able to offer it again advertised in the correct way.
Floortje Möller
Hi all,
The company Fatboy learned very early about this deal as well through e-mails, twitter, etc.
When it became clear that the products offered were no genuine Fatboy products, the rumour even started that Fatboy backed out the last minute from the deal and Groupon had to find an alternative. Which isn’t the case, Fatboy was never in contact with Groupon for such a cooperation and had absolutely nothing to do with it.
Luckily, our attorney contacted Groupon quickly and by the end of the day, we have found a satisfactory solution for this issue. Thank you all so much for helping out in this matter and making clear that the offer was in fact very confusing and raised a lot of objections!
Floortje Möller
Fatboy the original B.V.
http://www.fatboy.com
Steve
I was amazed when I saw this offer! I bought one of these for £199.00 a week ago from a website with a shop in Ascot and at the time that was the cheapest I could find in the whole UK. Thankfully having read about what happened regarding the ad I can sit comfortably (on my genuine Buggle-up) knowing I still got a great deal!
Cj Holding
Well done FATBOY®. As a LEGITIMATE retailer of the FATBOY® range, i’m glad to hear Groupon realised to remove that company’s ‘offer’ – as they are certainly NOT FATBOY® & should not be promoted as so. NOR should they be using the fatboy images © either, surely ? … trading standards & all that ?!?!?!
Groupon UK
Thank you for your comments, and we apologise again for this unfortunate situation. The offer has now been withdrawn and all will be refunded. The problems were due to a technical error – we would never intentionally mislead our customers. On the topic of refunds – they take up to 5 working days, and usually less. They leave our account instantly but it can take that long for receiving banks to process the transaction. Please get in touch with our customer services team at support@groupon.co.uk if you have any further questions.
frugal ways
Looking in as an outsider yesterday, it appeared that groupon’s customers had alerted the company, but nothing changed.
Which? were alerted to the problem also and started asking questions.
Fatboy’s legal team got involved, then suddenly things at groupon started to move.
Why wasn’t action taken when customer’s alerted groupon in the first instance?
If it was my company and a customer had alerted me to this problem, after looking at it, I would have immediately pulled the offer/product – this is what “customer service” is all about!
It should not require searching questions from which? on a public forum (twitter) or legal representation from a manufacturer to generate a response and act.
I repeat my question again, where were trading standards in all of this?
Taxpayer’s pay a fortune for them to act and protect the public, as yet I have not heard one word from them!
Maurice
Allowing *up to* 5 days for refunds seem reasonable. (When you pay, the money obviously becomes unavailable to you immediately.) If, as they appear to say, they have already initiated refunds to everyone, and it was possible to pay by debit card or other bank transfer, the refund could take the usual (if now behind-the-times, given the advent of Fastpay) three clear banking days. And credit card refunds will, in my experience, go through more quickly, appearing within a day or two in your account.
Mark
Here is a recent e-mail I received from groupon – there was no mention of the booking fee when I signed up for this deal. No suggestion of a refund! No one answers the customer service phone, so have askd for a refund via e-mail – but no response
“Family Portrait Photo Shoot With 16″x20″ Print for £15 at Firefly Photography (Value £300)” – deal clarification.
Owing to a publishing error, we may have caused some confusion regarding your Groupon at Firefly Photography. We’d like to apologise for this mistake and any inconvenience it may have caused you.
To clarify, you will receive £50 off any framed set or wall hanging but not 25% discount off any individual studio prints, framed wall art & digital images. Please ignore anything else previously advertised.
In addition, we included an incorrect website for Firefly Photography. The correct one is: http://www.firefly-photography.co.uk.
Also, please note:
· New clients only
· No pets allowed
· £30 booking deposit
It couldn’t be easier to make a booking. Simply call: 01332 341300 or email: info@firefly-photography.co.uk quoting your Groupon code and they’ll happily schedule you in. Advanced booking is essential and subject to availability. Don’t forget you can find a copy of your Groupon at: http://www.groupon.co.uk/myaccount.
We hope you enjoy your photo shoot. As always, please visit http://www.groupon.co.uk to see what other exciting deals are on offer in your city today.
Kind regards,
The Customer Service Team
Email: support@groupon.co.uk
Patrick Steen
Hello Mark, thanks for your comment. I have alerted Groupon’s Twitter team and they have in turn alerted their customer service team. Hopefully they’ll get back to you soon!
Lani
I’ve used Groupon for many purchases over the last year, and had to deal with their customer services on a couple of occasions. The first was because one of their adverts was slightly misleading in terms of what you were able to purchase – they actually sent out an email to those of us that bought the item to alert us. I wasn’t happy and requested a refund. The second time was that the company was fully booked (for 3 months!) as the offer was too successful. On both occasions they responded within a day, and resolved both matters immediately. I am an extremely satisfied customer – if only every company had customer service that was so efficient.
wavechange
I see we have Groupon posting on this site.
I am fed-up of seeing Groupon adverts on many of the websites I visit. Now I am receiving unsolicited email. Please tell me (and others who are irritated by the same things) how to stop the adverts and email.
Sorry if this is off-topic!
Patrick Steen
Hi Wavechange – it is a bit hidden on how to unsubscribe from Groupon’s emails. In fact, researching this article signed me up to another two territories.
To unsubscribe just scroll to the bottom of the email where you’ll see “You can unsubscribe from the Groupon newsletter for London via the following link.” Click on that link and you’ll be unsubscribed.
Once you find it, it couldn’t be easier. However, make sure you go through each of your daily Groupon emails to check the different territories. I was subscribed to ‘London, London Special and National’.
wavechange
Thanks Patrick. I am rather reluctant to unsubscribe to receiving email where I did not subscribe in the first place. It is common advice not to respond to unsolicited email or to unsubscribe because your contact details can be added to a premium list and sold on.
I would like to know how Groupon obtains email addresses to send unsolicited email, since I have never been a customer. It’s no defence to say that other companies do the same, and I am always careful about choosing the option to avoid my contact details being passed on to selected companies.
William
Hi Wavechange, do you ever do competitions from ITV TV shows. I find I get several unsolicated emails from the same companies immediately after entering even though I tick the box saying no to them. Just something to be careful of.
regards
Patrick Steen
Hi wavechange – have you ever accessed their website? As far as I’m aware, you may be required to enter your email to proceed, which I believe may then subscribe you to Groupon’s newsletters. I’m currently looking into this so any thoughts are valuable.
wavechange
I have never entered my email address on a Groupon website. Seeing their advertising on many web pages has done enough to deter me from using their services.
Groupon are using my work email address and this has probably been harvested from my employer’s website, not necessarily by Groupon. If I do register to use a shopping website then I use a private email address.
wavechange
For the reason I explained above I am reluctant to unsubscribe to any information unless I subscribed in the first place.
I did eventually try to unsubscribe from Groupon’s mailings, and have now done this several times. I am now gettting more junk mail from this unscrupulous firm.
If I had my way, companies that send unsolicited email should face large fines.
Andrew Hood
Good morning,
It also appears that the company behind this offer, ilocalfurniture, have a hyper link to my website on their ‘contact us’ page. Amara is a stockist of Fatboy products and has absolutely nothing to do with this whole debacle.
I cannot find a phone number on the ilocalfurniture site but have emailed them this morning telling them to remove this link immediately.
Andrew Hood
highover
I don’t understand. I too saw this offer, but was never under the impression that Groupon were offering a ‘Fatboy’ bean bag. In fact I said to my husband Groupon were offering a product that is ‘like a Fat boy’ – I looked at the company’s website – again nothing to do with Fatboy – so how come I understood what the deal was, but no one else did?
I have purchased several deals from Groupon and have been perfectly happy with them.
Steve
I’m with you I saw item advertised as Big Daddy beanbag and website for company was advertising same product and picture as Groupon and I was happy to buy that product. Hence I think that retailer was caught out by interest exceeding expectation when 660 had been sold before item was withdrawn. I actually paid and received the voucher in early afternoon before I was notified of withdrawal later that day. If it had said Fatboy I would understand but it didn’t!!
Patrick Steen
Hello both, it is Groupon’s email that advertised the product as a ‘Fatboy’ beanbag. It was listed correctly on the website itself. It is a shame that the item was cancelled for everyone, perhaps they could have asked people if they’d still like the item?
SJS
I’ve used Groupon for several things over the past year or so, it’s so far worked flawlessly every time, knock on wood!
jasperpop
i couldnt redeem my voucher for a print on canvas – the ‘you frame’ site was inundated and they obviously couldnt handle the weight of vouchers..
ive tried contacting ‘you frame’ – no answer to emails or on phone
i then complained to groupon and was fobbed off – try ‘you frame’ is the only answer so far!
bad experience – wont be taking part again
Mikeyskiboy
We purchased a pair of headphones as a gift for our daughter via a Groupon offer. Three weeks later, the headphones arrived. The next day we decided that they looked a bit crap and that they really wouldn’t be “cool” enough for her. I could find no information regarding what the Groupon returns policy was, so I emailed them. Almost a week later I got a reply from them stating:
“Unfortunately, after the 7 day cancellation period, we only issue refunds if there is a problem with the product or some other extenuating circumstance. I’m sorry to say on this occasion, this seems not to be the case therefore we are not obliged to give you a refund. Remember, you can still give this away as a gift if you decide it is something that you no longer would like to use.”
As I advised them by reply, I emailed them the day after the headphones were delivered and thought that this was in accordance with my rights under the distance selling regulations. I couldn’t reject them any earlier as I hadn’t yet had the chance to inspect them.
I then got a reply stating:
“Please note our 7 working day policy starts from the day after you receive your Groupon as per our terms and conditions stated on our website and allows customers to reconsider their purchase or request a refund. As you have redeemed your Groupon and received the goods (you have also confirmed the product is not faulty) we are unable to process a refund for you based on the reason your daughter was unsatisfied with the gift you purchased. You may wish to contact the supplier directly to see if you are able to come to an agreement regarding a replacement product.”
After waiting for Groupon to reply, it is now over 7 days since the headphones were delivered and I am not sure exactly where ones rights are in this situation.
I’ll certainly think twice before using Groupon again.
raymond
on using my groupon voucher at an italian restaurant i was disappointed by the offhand manner of some of the staff. could it be that because my spend was so low the staff member was just not interested, anyway there was attitude as soon as i presented the voucher which was a pity for the restaurant ,because had this senior staff member been pleasant i would have purchased extras, has anyone else had this experience?
Teamforman
I have been using Groupon for a while now, and would say that they are pretty fair overall. Only one deal we bought has gone wrong, and they notified us immediately and arranged a prompt refund. Of the rest of the deals we have signed up for, the goods / services have been exactly as described and very good value for money. It has also allowed me to try things I probably wouldn’t have done at full price. From what I see here, they got one deal wrong (mainly due to what seems to be misinformation) and they have had to withdraw and arrange refunds – they may have been a little slow to fully handle the situation, but be fair: they have offered refunds without a quibble.
Martin Blade
Have to agree with you – “Which” are 100% correct as usual, Groupon should have pulled the product immediately, however – don’t you now think that because Which have highlighted this problem reference Groupon’s unacceptably slow response (i..e if I am left waiting for an eternity on an 0800 number then I don’t mind so much…………..but if it personally costs me to complain or stand up for my rights then I am annoyed before the Customer Representative answers my call if especially I don’t receive the response that I’d hoped for) that Groupon will have benefited for both themselves – but more importantly their Customers, i.e. we the Consumers, don’t forget that I’ve displayed on here today glowing feedback for Groupon by the way from my own personal experiences.
Martin Blade
I am a “Groupon” addict for the Restaurant deals as I’m signed up to York, Leeds, Hull & Newcastle. Since 08/01/11 I have purchased 14 of these dining Vouchers (the latest expires in 01/12) & 6 of them I have used to date without any problems. You have to realise that you have to advance book your table by phoning the establishment – as stated on the voucher – (not as some individuals do, just turn up & expect to be allocated a table immediately) as the number of Groupon allocated tables per evening is naturally limited. If the Restaurant are part of “Tastecard” however your discount through Tastecard can be greater than the Groupon discount (especially if there are more than 2 of you dining). The Restaurant does not receive any monies from Groupon until they submit the Vouchers to Groupon whereby (an Indian we went to in York stated) they then receive £5 per voucher from Groupon. For my wife’s Birthday on 30/03/12 I’ve booked 1 nights accommodation for the 2 of us, includes 3 course Meal & a bottle of wine + full English Breakfast for £59 @ “The Sidings” within the York area through Groupon. To date I’ve had no reason to make contact with Groupon to complain so I can’t comment upon their Customer Service whenever a problem is realised.
Sue Reade
I bought my son an hour’s lesson with a golf pro for when he retuned to the UK for my daughter’s wedding. He phoned and booked a lesson and completed it but the coach told him that his normal charges for an hours lesson are £30 but I paid £50.
This was at a golf course in south Manchester.
Colin
Offer back on groupon Sun 7th, changed to big daddy in main text, but URL (website link) still has fatboy – bit misleading!
Patrick Steen
Hi, thanks for letting us know. I’m trying to recreate this, but I can’t by clicking on any of the links for the Big Daddy beanbag. Can you post the link?
Tom
I think Colin means the URL of the deal itself on the Groupon website (as sent out in the e-mails).
Patrick Steen
I understand. I’m on the Groupon website and clicking on the beanbag deal, but no words are included in the URL. I’m unsubscribed from Groupon’s emails now, but if you’d like to post a link on here I can look into it. Thanks!
Leendert
Hi all,
Check out the Smoothy de website (www.smoothy.de). It sells the exact same outdoor beanbag, but for only 117 pounds. So much for getting a fab discount of 60% on Bigdaddy beanbags!
Eddie
I’ve been using Groupon for a long time. Most offers have been honoured with no problem and offered great value. On one occasion we did have trouble booking with a restaurant and when I complained to Groupon my money was refunded without a quibble. Another time I couldn’t use a voucher on a golf course because there were no available tee times and the voucher was due to expire. Again after a few email exchanges my money was refunded. As long as you pre book and don’t leave it too late you will benefit from great deals.
raymond
hi already made comment
Nigel Chapman
Nothing but praise for Groupon, Just came back from a family weekend in Cornwall for £19, Missus went to see Bon Jovi live for £25, Numerous other deals all honoured without issue, On one occasion that they couldn’t accomodate the dates I required and I was refunded quickly without fuss, Would highly recommend, (Which I often do as you get £6 to introduce a friend) Great stuff.
Janice, Motherwell
Re Groupon, I have purchased many items through the Groupon sight and have never had any difficulties what-so-ever. I have also enjoyed many meal deals and again been very pleased with the offers. Only one thing, I would like to see more offers in the singular (i.e. meals for one). I have two friends and we often have to by two deals when there are only three of us. Still a good deal even if we don’t invite someone to take up the fourth place.
rod
Hi,
So like all of us we bought the first option and were then disappointed. We then reordered still not really appreciating that what we had ordered wasn’t the cool Fat Boy we had seen elsewhere.
Anyway, over 4 weeks on, still no delivery. Has anybody on this forum actually received this FatBoyBigDaddyWhatever it is yet?
Cheers
Rod
Sophielondon
I emailed ILocal on 30th Aug asking when I could expect delivery, They replied on 6th Sept and told me “Your item is being processed and is due to be shipped in the next 7 days. We will send you the tracking number as soon as it is shipped.”
On 8th Sept an email advised me that my order was being processed – but I don’t have a tracking number yet…
I will follow up with ILocal tomorrow. I placed my original order on 8th Aug so am hoping to receive it soon!
Interestingly the Ilocal website (for normal purchases) indicates shipping by courier within 2 days of order… Clearly Groupon are being treated to substandard service?
Lee
Received, if just a little late, and over the moon with the product. It would appear to have more adjustability than the ‘fatboy’ and have a similar high quality of finish.
All good for this warm September we are having ;0)
Sophielondon
Unbelievably the item was finally delivered on October 4th – without the straps! I have communicated this to Ilocal who advise they’ve now despatched them separately. So it’s been over 2 months from order date but I still don’t have a completed order. To be honest I could not recommend Ilocal to anyone after this debarcle and am surprised to see GroupOn has run further offers with them…
Sophielondon
OK – 5 (?) emails + 2 phone calls + complaint direct to GroupOn and I was told today that the blue straps are leaving customs today and will be with me by Friday – think this is a record for slow delivery as I’ve had the rest of the beanbag since 4/10…. I cannot recommend anyone to do business with ILOCAL as my experience has been utterly poor. The only thing I can say in their credit is that today they offered me a p&p refund as a gesture of goodwilll.
natalie
I have had the exact same problem with ilocal, received the beanbag late with a strap missing, emailed numerous times to be told its on its way, then its awaiting stock, then its on its way again etc etc! This has gone on for 2 months now, eventually got in touch with groupon and they offered for me to return the item (which is more hassle than its worth due to the size and discarding the original box) and refund but I would rather have the strap! Groupon really should do more research into the companies they deal with, I have had some great deals and very few bad experiences with them but not happy with this one at all!
ruby2shoes
What about the Infurn Bean Bag offer on Groupon? Anybody that purchased recieved this yet? Was quoted as 6 weeks delivery on Groupon – ordered at start of November thinking that gave 8 weeks ’til Christmas – now been told to expect delivery in the second week in January – nearly double time stated. No use as a Christmas present now.
Soos
Hi Ruby2Shoes
I purchased 4 “BigBoy” Beanbags from Groupon at a cost of 156.00 plus a further 51.80 p&p to Infurn, orders confirmed 4 November for delivery in week 49…………delivery was put back to week 02 in Jan12 so following several emails I cancelled the order in week 49.
Guess what………..I’m still waiting for a refund from both Groupon and Infurn!!!!!!!!!!!! I have emailed and emailed as calling them is a complete waste of time, message only service and no-one calls you back – surprise surprise……………
so don’t expect your beanbag any time soon if this is anything to go by……………
Poor customer service from both parties, both blaming each other and both just need to face up to things when it goes wrong
Patrick Steen
Hello both, we’ve been in touch with Groupon on Twitter. They have asked if you could email your problem to sm.support@groupon.co.uk. If you get no luck there, they also ask to tweet your ticket ref number and your email address: https://twitter.com/#!/Groupon_UK
That’s if you’re on Twitter – and if you are, ask them to follow you so you can DM these details, as it’s not a good idea to publicly tweet your personal email address! Let us know how you get on.
chrissy2805
I also purchased one, apparently in transit since 12th jan! DHL can’t investigate until infurn tell them to. Infurn are not responding to my emails, groupons are also not responding to my emails. Can’t I contact trading standards or something, I’ve been well and truly cheated. This was a Christmas gift for my girlfriend, maybe she’ll get it for next Christmas. Totally frustrated and gutted by all this.
Adey
If you buy from these sites and get a poor deal its really your own fault… caveat emptor. No discount is ever really exclusive and if its heavily discounted its going to be for a restricted/poor quality/previous model… I bought some Japanese knives from KGB for £70. I would buy significantly better knives from a catering shop in central London for that price and just one medium sized knife by Global Knives would be significant better value. Whose fault? Mine. You pay peanuts…
Jemma
I purchased the Groupon in November for a Big Boy beanbag. Delivery was confirmed before Christmas. When I didn’t receive my beanbag on the date they had said I was told that it had been pushed back to February. I was annoyed to say the least as it was a Christmas present. I waited and the beanbag didn’t arrive in February so I divided enough was enough and demanded a refund from Groupon. I got a refund from Groupon no problem but Infurn is a different story. They told me that it would take up to 30 days from I received my refund from Groupon. Again I waited and the 30 days passed and still no refund. I contacted Infurn again and got no reply so I went back to Groupon who gave me £12.95 in credit as a gesture of goodwill but I refuse to accept this and am still trying to get a refund for my postage from Infurn as the way I see it is I paid for delivery using my MONEY not Groupon credit.
Is anyone else out there still having problems getting a refund or have you just given up?
Patrick Steen
Hello Jemma, we’re on the case and are asking Groupon to help you now. Thanks.
Patrick Steen
Hello Jemma, can you email your ticket reference number to us at http://conversation.which.co.uk/contact-us/ so we can pass it on to Groupon? Thanks
Jemma
Hi Patrick,
By ticket reference number do you mean the code from the Groupon that I used to get the discount?
Jems
Patrick Steen
Hi Jemma, I presume they mean your order number – but just email anything that can identify your purchase with them. They could also be referring a ticket number they gave you for your complaint. Thanks