Conversations about: Transport & Travel

FCO: How we helped 17,000 Brits abroad last year

by , Consular Minister, FCO Transport & Travel 20 August 2014
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Bursting holiday suitcase

In this guest post from the FCO's Parliamentary Under-Secretary of State, James Duddridge, we find out how the Government helps British holiday-makers when they experience holiday hassles overseas... (more about Brits abroad...)

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Do train companies act on your feedback?

by , Campaigns Officer Transport & Travel 14 August 2014
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Get Trains On Track logo

Since the launch of our Get Trains On Track campaign you’ve been sharing your train tales with us. We’ve now delivered these to the train companies and asked them to outline how they’ll act on your feedback. (more about train companies...)

13 people have joined in this Conversation

Car hire: who’s still taking you for a ride?

by , Campaigns Officer Transport & Travel 13 August 2014
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Cars cartoon

You told us you were sick of facing extra car hire charges at the pick-up desk and not getting refunds for fuel you’d paid for upfront but didn’t use. Here are the car hire firms that have changed after our calls for action. (more about car hire...)

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Tfl to refuse congestion charge payments via copycat sites

by , Conversation Editor Transport & Travel 7 August 2014
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london congestion charge sign

Copycat websites continue to draw in unwitting punters. One of the most common scams relates to the London congestion charge, but now Transport for London plans to step up its action against them. (more about copycat websites...)

4 people have joined in this Conversation

The merry-go-rounds of the luggage carousel

by , Campaigns Assistant Transport & Travel 2 August 2014
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Holiday hassles illustrations

Hundreds of you have complained about luggage issues via our campaign. Gatwick passengers were subject to delays at the baggage carousels last weekend, and the case may be the same this weekend... (more on luggage delays...)

4 people have joined in this Conversation

The holiday hassles of a teenager travelling solo

by , Guest Author Transport & Travel 28 July 2014
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Self-service airport check-ins

There’s a new generation of travellers flying the skies solo – teenagers, of which our guest author Kyle is one. But it isn’t always a smooth journey - here are some of the worst holiday hassles he’s encountered. (read more about holidady hassles...)

2 people have joined in this Conversation

Holiday Hassles – this isn’t what it looked like in the brochure!

by , Campaigns Assistant Transport & Travel 21 July 2014
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Holiday hassles illustrations

We recently launched our campaign to stop holiday hassles. Through your comments we've already collected more than 3,000 stories ranging from a holiday hindrance to holiday hell... (more on hotel hassles...)

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Brief cases: couple wins £1,162 in cruise confusion

by , Which? Lawyer Transport & Travel 17 July 2014
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Cruise Ship

Which? members John and Eileen Andrews won back £1,162 with help from our legal experts when their 14-night cruise was cancelled without their knowledge. (more about cruise problems...)

2 people have joined in this Conversation

Air your getaway gripes and put a stop to holiday hassles

by , Advocacy Officer Transport & Travel 12 July 2014
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Holiday hassles illustrations

Despite the grey skies and heavy rain, summer is upon us and many take the opportunity to take a well-earned break. But many of you have told us that your holidays have not been quite as hassle-free as you hoped… (more about holiday hassles...)

18 people have joined in this Conversation

Is Easyjet’s ‘cabin bag guarantee’ really guaranteed?

by , Assistant Travel Editor Transport & Travel 8 July 2014
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easyJet plane

When is a guarantee not a guarantee? In the case of Easyjet’s cabin bag guarantee, it’s when the airport departure gate staff ignore it. Has Easyjet put your cabin baggage in the hold? (more about Easyjet's baggage guarantee...)

14 people have joined in this Conversation

Are you ready for a cashless bus service?

by , Transport & Travel 4 July 2014
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London bendy bus

You’re already running late for work when the bus finally turns up later than it was due. The route is chock-a-block and then the person getting on in front of you fishes out the coppers to pay for their journey. (more about cashless buses...)

44 people have joined in this Conversation

Buying flights? Beware of ATOL fakers

by , Assistant Travel Editor Transport & Travel 4 July 2014
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airlines surcharges BEUC

When you're shopping for holiday flights, always make sure to check the provider is ATOL protected. But be careful - we've found some websites that are displaying the ATOL logo despite not being protected. (more about holiday scams...)

4 people have joined in this Conversation

What’s your biggest airport bugbear?

by , Senior Home Researcher Transport & Travel 28 June 2014
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Airport queue

What’s your biggest gripe when you're at an airport? We surveyed more than 1,000 Which? members to tell us what frustrates them most before they fly off for their holidays... (more about airport frustrations...)

68 people have joined in this Conversation

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