Conversations about: Technology

New cap on bills for stolen mobiles falls short

by , Conversation Editor Technology 23 March 2015
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Phone being stolen

Should you have to pay for a bill that’s been racked up by criminals? The Government has reached a voluntary agreement with five mobile operators to tackle shock phone bills - we don’t think it goes far enough. (more about stolen phones...)

14 people have joined in this Conversation

Is it fair rural areas pay the same amount for slower broadband?

by , Chief Executive Technology 22 March 2015
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Broadband2

There's a big divide in urban and rural broadband speeds. It only seems fair that broadband customers in rural areas shouldn't have to pay more for a terrible service that never reaches advertised speeds (more about broadband...)

10 people have joined in this Conversation

My broadband problems brought me down loads

by , Campaigns Assistant Technology 16 March 2015
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Sad smiley key on computer keyboard

Last month I spent more time speaking to my broadband provider’s helpline than my family. I couldn’t resist telling this to the customer service support staff, and got a sympathetic laugh from the end of the line. (more about broadband...)

8 people have joined in this Conversation

What’s your message for Ofcom’s review?

by , Senior Campaigner Technology 12 March 2015
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Man angry on mobile

Ofcom is to review the UK’s digital communications markets. With three quarters of people on the wrong mobile contract and nearly half unhappy with their broadband speed, it’s time for change. (more about Ofcom's review...)

64 people have joined in this Conversation

Farewell to instruction manuals

by , Senior Technology Researcher Technology 9 March 2015
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instruction manual

Ever been utterly bemused by an instruction manual? Or bought a product that didn't come with one at all? These days it seems we're just expected to know how products work, but not all of us were born tech savvy... (more on instruction manuals...)

33 people have joined in this Conversation

Would you pick a thicker phone if it meant better battery life?

by , Conversation Editor Technology 6 March 2015
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thinphone2cropped

A new Yougov poll shows that most of us are happy to have a thicker phone in exchange for a longer battery life. But if that's the way things are going, you can count me out. (more on phone battery life...)

9 people have joined in this Conversation

Your view: what’s going on in the mobile market?

by , Conversation Editor Technology 20 February 2015
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BT and EE logos on phones

BT recently announced its intention to buy mobile provider EE for £12.5bn, and there are rumours of Three buying O2. What followed was an intense debate about mergers. (more about the mobile mergers...)

4 people have joined in this Conversation

If you want a cheap bill, who you gonna call? Not 118

by , Technology Researcher Technology 17 February 2015
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118 118

If you’re looking for a phone number, you may be tempted to call directory enquiries. Although these heavily advertised 118 services can be useful, they could leave you with a hefty bill… (more about calling 118...)

21 people have joined in this Conversation

If phones can be unlocked in the US, why not in the UK?

by , Senior Campaigner Technology 13 February 2015
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Lock and key on phone

All mobile operators in the US will now have to unlock mobile phones or tablets at the end of your contract. Great news for US consumers - shame about us Brits! (more about phone unlocking...)

8 people have joined in this Conversation

Your view: would an ink tariff make you think before you print?

by , Conversation Editor Technology 6 February 2015
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printing_paper_cropped

Last week we asked you for your thoughts on having a monthly tariff for your printing. While most of you were against it, could it help us be more eco-friendly? (more about printing tariff...)

9 people have joined in this Conversation

BT buys EE – are mergers good news for customers?

by , Senior Campaigner Technology 5 February 2015
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BT and EE merger

BT has bought the mobile provider EE. O2 is expected to merge with Three. Is it time that the telecoms market was looked at by competition authorities? What do you think about these mergers? (more about BT and EE...)

74 people have joined in this Conversation

You shouldn’t have to foot the bill for stolen phones

by , Senior Campaigner Technology 31 January 2015
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Lost smartphone in grass

We’re calling on mobile providers to play fair with their customers one year after they promised to protect people facing massive bills if their phone is lost or stolen. You should not have to foot the bill for fraud. (more on mobile liability caps...)

8 people have joined in this Conversation

Bank and credit card customers still face costly calls

by , Researcher/Writer Technology 29 January 2015
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Phone cartoon

We've found that current account and credit card providers are still using high-cost telephone numbers, despite a Financial Conduct Authority (FCA) proposal to ban them. (more on calling your bank...)

21 people have joined in this Conversation

How much are you really paying for your handset?

by , Chief Executive Technology 27 January 2015
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Mobile phone on money

Our chief executive Peter Vicary-Smith says it’s time for a heads-up on hidden mobile phone handset costs. Wouldn’t it be easier if the cost of your handset was separate from charges for calls, data and texts? (more about mobile handsets...)

13 people have joined in this Conversation

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