Once again, mention of the 'Microsoft' scam call got you all talking this week. From funny ways to waste the scammers’ time, to deciding who should deal with this problem, we round up your responses. (more about Microsoft scammers...)

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Automated systems used by call centres are the bugbear of many. Hundreds of you have shared your tips and tricks, so what's the solution to the call centre maze? (more about dealing with call centres...)

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Microsoft has played its cards for the next generation of gaming. Or, perhaps, the next generation of entertainment. All-in-one entertainment. One box to rule your living room – the Xbox One. Is this what we want? (more about the Xbox One...)

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Have you been called by bogus Microsoft support scammers? We've heard from readers who've been conned into paying hundreds after falling victim. We’ve spoken to Microsoft to find out the scale of the scam. (more about Microsoft scam calls...)

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My name’s Rob and I love Apple Stores. If I’d shared this confession with friends a year ago, my fondness for 'un-British' standards like ‘great atmosphere’ and ‘knowledgeable staff' might have caused uproar. (more about Apple Stores...)

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The other day, a caller came to my house. My girlfriend answered the door to a young man making small talk about the weather. Perplexed - she asked who it was. ‘Oh’ he replied, ‘I'm just here from LoveFilm.’ (more about LoveFilm doorstep selling...)

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Complaining used to mean writing a letter or calling a company. But with millions of consumers now using Twitter or Facebook, social media is becoming a popular way to complain about poor customer service. (more about using social media to complain...)

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Fancy a Samsung Galaxy S4 smartphone with 16GB of storage? Then you’ll need to buy a 32GB version. Confused? I was when our tests found that the 16GB Galaxy S4 only has 8.6GB of free storage out of the box. (more about phone storage...)

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When it comes to internet connections, I think speed is everything. So when Virgin Media offered to double my speed for free, I leapt at the chance. Unfortunately, it wasn’t quite that simple… (more about broadband speeds...)

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Pity the poor software manufacturers of this world – they’re clearly scratching their heads and trying to figure out how on earth to make money these days. Do you buy software, or do you stick to the free stuff? (more about subscription software...)

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Tablets are good for watching movies, playing games and browsing the web. But what if you want to do more intensive tasks? Should you turn to a laptop or can your tablet compete? Rob and Jess go head-to-head... (more about using your tablet like a laptop...)

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You've come to the end of your contract and want to move to a new deal on a different network. All you need to do is give your provider a call to request your PAC code and you’re ready to go, or is it not so simple? (more about unlocking mobile phones...)

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