Conversations about: Money

Who keeps you on hold for more than an hour?

by , Senior Money Researcher Money 1 September 2015
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Phone cartoon

So the polling’s over and the results are in. Your feedback on HMRC’s response time to telephone enquiries suggest you’ve been on hold for longer than you’d like. What other firms keep you waiting? (more on call waiting...)

3 people have joined in this Conversation

Don’t let this watchdog lose its bite

by , Chief Executive Money 31 August 2015
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Dog with bank muzzle

The banking industry needs to keep up the momentum on reforms – and the financial regulator must continue to put consumers first. Do you think enough is being done to change banking culture? (more about the FCA...)

2 people have joined in this Conversation

It could be a tight bank holiday for HSBC customers

by , Conversation Editor Money 28 August 2015
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HSBC

When’s the worst time to be hit by a bank IT glitch? On pay day? Before a bank holiday weekend? What about both. That’s what thousands of HSBC customers are facing today. (more on HSBC glitch...)

8 people have joined in this Conversation

Scam watch: scammer persuaded me to ‘invest’ £10,000

by , Online Writer Money 24 August 2015
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Coal painted gold

If you’re looking to invest a hefty sum of money, where should you put it? Is investing in Binary Options a good… option? Probably not, especially if the trading company is run by scammers. (more on investment scams...)

8 people have joined in this Conversation

Have banks put an aggressive sales culture to bed?

by , Senior money researcher Money 18 August 2015
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Telesales cartoon

After paying billions in compensation for mis-selling, the big banks say they’ve ditched staff sales targets to focus on meeting individual customers’ needs. So have they? (more on bank upselling...)

One person has joined in this Conversation

Rip-off car insurance fees just to change your name

by , Campaigns officer Money 16 August 2015
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Sneaky fees illustration

Car insurance. It’s one of those costly but necessary transactions that comes round once a year. But then it’s all done and dusted, or so I thought until my friend got married and was charged to change her name. (more on car insurance fees...)

11 people have joined in this Conversation

FCA, there must not be a time limit on PPI complaints

by , Executive Director Money 14 August 2015
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PPI

The Financial Conduct Authority will soon publish a report into the payment protection insurance mis-selling scandal. However, we fear that a cut-off date for complaints is being considered. (read our letter to the FCA...)

5 people have joined in this Conversation

Is this the highest ever ticket mark-up?

by , Senior Money Researcher Money 12 August 2015
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fleetwood mac

Have we found the largest ever ‘processing fee’ charged by a ticket company? If you were to guess how much that fee might be, what would you say? £10? £50? £100? Try again… (more on ticket fees...)

8 people have joined in this Conversation

Why wasn’t I told I was in arrears?

by , Business Researcher Money 9 August 2015
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Figure leaning on credit card

When I noticed three consecutive late payment fees on my NatWest credit card recently, despite having made my payments on time, I phoned up to find out more... (more on NatWest fees...)

11 people have joined in this Conversation

Can your bank answer basic tax questions?

by , Money Editor Money 4 August 2015
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Tax

You’d think calling your bank to talk about your savings would prove fruitful, but Britain’s biggest banks showed a woeful lack of up to date knowledge about tax on savings in our investigation. (more on tax bodgers...)

2 people have joined in this Conversation

How does your bank tackle fraud?

by , Senior money researcher Money 3 August 2015
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Piggy bank with plaster on face

Each week seems to bring with it a new scam and with more than half of all UK adults banking online, fraudsters are having a field day. So how supportive is your bank when you’ve been a victim of fraud? (more about bank fraud...)

12 people have joined in this Conversation

Easing the savings trap

by , Campaign Manager Money 23 July 2015
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SAVINGS-TRAP-CONVO

Proposals announced today would force firms to give clearer information to savers about the interest rates on their cash savings accounts and when they change - including the end of bonus rates. (more about the savings trap ...)

124 people have joined in this Conversation

Have we fallen out of love with the big weekly shop?

by , Conversation Editor Money 21 July 2015
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Fruit on shop shelf with no prices

The big weekly shop. For many of us Saturday mornings used to mean a family trip to an out-of-town superstore where we squabbled over what to eat that week – before carting home an improbable amount of food. (more about the big weekly shop ...)

17 people have joined in this Conversation

Do cashless payments really make your life easier?

by , Deputy Home and Garden Editor Money 14 July 2015
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contactless payment

Whether you’re catching the bus, parking your car – or paying for your child’s school dinners - you're now often told you can't use cash. Cashless payments are supposed to make life easier, but do they? (more about cashless payments ...)

47 people have joined in this Conversation

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