Conversations about: Energy & Home

Your view: the difficult-to-use products that grind your gears

by , Online Home Writer Energy & Home 19 September 2014
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Angry man cartoon

Back in July we asked for your comments on the products that make your blood boil. Clearly there are a lot of awkward and difficult-to-use products out there, as we were flooded with feedback. (more about difficult-to-use products...)

What's your opinion on this story?

Is it worth paying for boiler cover?

by , Senior Home Researcher Energy & Home 18 September 2014
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Boiler being serviced

Our annual boilers survey has revealed a surprising nugget: those who pay for boiler cover could be better off forgoing their contract and paying for repairs on an ad-hoc basis. Do you pay for boiler cover? (more about boiler cover...)

14 people have joined in this Conversation

Don’t have a nice day! Your customer service gripes

by , Researcher Energy & Home 17 September 2014
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Robot

Irritating hold music. A queue that nearly stretches out the door. Rude staff. There are so many ways to get customer service wrong. Is anyone getting it right? What’s your biggest customer service frustration? (more about phone customer service...)

11 people have joined in this Conversation

Are we paying a fair price for our energy?

by , Campaigns Manager Energy & Home 12 September 2014
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Fair energy illustration

Has autumn's arrival prompted you to think about your energy bills? At Which?, we're renewing our efforts to tackle the UK's energy issues and have launched a new campaign to get you a fair price for energy. (more on fair energy pricing...)

10 people have joined in this Conversation

Is your cash held in a closed energy account?

by , Conversation Editor Energy & Home 11 September 2014
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Pound coin on gas hob

The Big Six energy suppliers have taken up Ofgem’s challenge to refund their customers more than £153m held in closed accounts. Are you owed money by an energy supplier? (more about energy cash...)

3 people have joined in this Conversation

Dementia: are carers getting the support they need?

by , Elderly Care Editor Energy & Home 10 September 2014
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Older person's hands being held

I recently visited a family friend, who was diagnosed with vascular dementia a year ago. I had heard that he was a greatly diminished person, so I was almost prepared for the man who greeted me. (more about living with dementia...)

2 people have joined in this Conversation

Product flaws: plastic parts, spares and charging cables

by , Conversation Editor Energy & Home 5 September 2014
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A broken red apple

Our 'top five product flaws' debate inspired loads of you to share your own product flaws. From delicate USB charging cables to rubbish plastic parts that are expensive to replace - what flaws drive you spare? (more about product flaws...)

6 people have joined in this Conversation

Are lessons being learned from previous food scares?

by , Chief Policy Adviser Energy & Home 31 August 2014
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Mornging newspaper illustation

In recent weeks we’ve heard news of a national salmonella outbreak, an investigation exposing unacceptably high levels of campylobacter in chicken and, most recently, news of a strike by meat inspectors. (more on food scares...)

3 people have joined in this Conversation

Tempting treats are cleared from the tills at Aldi

by , Chief Policy Adviser Energy & Home 27 August 2014
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old fashioned sweets

Sweets at supermarket checkouts have been a bugbear for many people - whether enticing you to back down on your good intentions or, more overtly, encouraging your children to pester you to buy them. (more about treats at the checkout...)

3 people have joined in this Conversation

The most frustrating flaws in everyday products

by , Home Product Researcher Energy & Home 17 August 2014
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Angry man pulling hair out

'Tumble dryers that don’t dry your clothes'. That was recently voted as the most frustrating flaw in an everyday product as uncovered by our tests. What else is grinding your gears? (more about frustrating flaws...)

29 people have joined in this Conversation

Your view: what are your most desired kitchen gadgets?

by , Conversation Editor Energy & Home 9 August 2014
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Food mixer

Research this week professed that the average household owns seven kitchen gadgets. I spouted that I had nowhere near that. In fact, when I counted, I owned six. Here’s how many you lot own. (your view on kitchen gadgets...)

8 people have joined in this Conversation

A ‘drinkable sunscreen’ that contains just one ingredient

by , Senior Researcher Energy & Home 6 August 2014
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Sun cream on shoulder

Drinkable sunscreen – it sounds great and has had quite a bit of publicity, but when we took a closer look at its ingredients we found a big surprise. Have you seen a product you think will struggle to live up to its claims? (more about drinkable sunscreens...)

8 people have joined in this Conversation

How many chickens really contain campylobacter?

by , Chief Policy Adviser Energy & Home 5 August 2014
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Man looking at chicken through magnifying glass

The Food Standards Agency has today published the first of its quarterly results for levels of campylobacter contamination in supermarket chickens - we now want to know the best and worst performing shops... (more on campylobacter in chickens...)

20 people have joined in this Conversation

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