Conversations about: Consumer Rights

Why I’m hoping for fewer cards this Christmas

by , Chief Executive Consumer Rights 27 November 2014
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Christmas card saying 'bah humbug'

This December, I will be measuring success by the number of Christmas cards I receive. A dearth of cards tells me that Which? has had a good year for challenging the status quo. (more about Which?...)

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More should be done to stop Campylobacter

by , Campaigns Officer Consumer Rights 19 November 2014
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Chicken and Campylobacter

Food experts say that freezing chicken could reduce the risks of the potentially lethal Campylobacter bug – but shouldn't the responsibility start with the poultry producers and supermarkets? (more about Campylobacter...)

12 people have joined in this Conversation

Your dodgy delivery stories keep on delivering

by , Conversation Editor Consumer Rights 16 November 2014
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Delivery Watch

It’s been a few weeks since we launched our Dodgy Deliveries campaign and you’ve been busy sharing your stories. Can you top a wedding dress in a compost bin, or a suit in a rabbit hutch? (more about dodgy deliveries...)

20 people have joined in this Conversation

What bugs you about supermarket packaging?

by , Senior Home Researcher Consumer Rights 14 November 2014
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supermarket

Sneaky packaging can tempt you into buying products you wouldn't have otherwise picked up, while masking information that may make you think twice. Which packaging tactics leave you ticked off? (more about supermarket packaging...)

7 people have joined in this Conversation

Can good neighbours stop rogue traders?

by , Conversation Editor Consumer Rights 13 November 2014
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doorstep_seller_2

With rogue traders around, being a nosy neighbour isn't always a bad thing. Rogue traders are a growing concern for many of us and one we need to take on together. (more about doorstop sellers...)

7 people have joined in this Conversation

Dr David Grimes: challenge claims and stand up for science

by , Scientist Consumer Rights 12 November 2014
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Evidence

Dr David Robert Grimes is this year’s winner of the John Maddox Prize for standing up for science. In this guest post, he argues that it’s important for us all to challenge extraordinary claims. (more about science...)

14 people have joined in this Conversation

FFA UK: beware of ‘number spoofing’ fraudsters

by , Director of FFA UK Consumer Rights 11 November 2014
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Mobile phone

You'd think you could trust your phone’s caller display, but fraudsters have found a way to spoof your bank’s number. Here’s Katy Worobec of Financial Fraud Action UK to fill you in on ‘number spoofing’. (more about number spoofing...)

12 people have joined in this Conversation

Why NHS complex care funding could depend on where you live

by , Senior Health Researcher Consumer Rights 28 October 2014
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Elderly couple in care home

We’ve found a postcode lottery in how the NHS pays for the care of people with complex medical needs, such as care homes. Getting funding for ongoing care shouldn't depend on where you live. (more about care funding...)

One person has joined in this Conversation

Can your credit card company explain your legal rights?

by , Money Researcher Consumer Rights 25 October 2014
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Figure leaning on credit card

Not only are credit cards a convenient way to pay, but they can also offer legal protection if something goes wrong. This protection has existed for four decades, so why are many providers still getting your rights wrong? (more about section 75..)

14 people have joined in this Conversation

Broken promises and dodgy deliveries – sound familiar?

by , Chief Executive Consumer Rights 21 October 2014
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Dodgy deliveries campaign image

Ever had the displeasure of late or damaged deliveries? As we launch our campaign to stamp out dodgy deliveries, our chief exec writes that there’s no excuse for keeping customers in the dark about delivery times. (more about dodgy deliveries...)

7 people have joined in this Conversation

We’re calling for a government for all consumers

by , Executive Director Consumer Rights 13 October 2014
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Parliament at sunset

With the final party conference season before the General Election now over and as Parliament returns, we’ve published the policies we want the next government to introduce to hand more power to you. (more on the Which? manifesto...)

9 people have joined in this Conversation

Your view: top customer service gripes

by , Conversation Editor Consumer Rights 10 October 2014
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Customer Service

Automated phone systems are topping our poll of customer service gripes, but others aren't far behind. As National Customer Service Week comes to an end, I've rounded-up your top frustrations. (more about customer service...)

6 people have joined in this Conversation

How I got compensation for delayed flights…

by , Guest Contributor Consumer Rights 9 October 2014
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Tap Portugal plane

Holidaymaker Adrian Thompson tells us how he turned his getaway gripe in to a compensation conquest after challenging his airline under the Denied Boarding Regs. Here’s Adrian sharing his story: (more about flight compensation...)

5 people have joined in this Conversation

Is your diet backed by science?

by , Scientist Consumer Rights 8 October 2014
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Tape measure round knife and fork

Looking to lose weight? Searching the web for a diet to help? Here’s Voice of Young Science member Rob Hagan on why many of these diets are based on nothing more than dodgy nutritional claims. (more about fad diets...)

9 people have joined in this Conversation

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