Conversations about: Consumer Rights

Why NHS complex care funding could depend on where you live

by , Senior Health Researcher Consumer Rights 28 October 2014
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Elderly couple in care home

We’ve found a postcode lottery in how the NHS pays for the care of people with complex medical needs, such as care homes. Getting funding for ongoing care shouldn't depend on where you live. (more about care funding...)

One person has joined in this Conversation

Can your credit card company explain your legal rights?

by , Money Researcher Consumer Rights 25 October 2014
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Figure leaning on credit card

Not only are credit cards a convenient way to pay, but they can also offer legal protection if something goes wrong. This protection has existed for four decades, so why are many providers still getting your rights wrong? (more about section 75..)

6 people have joined in this Conversation

Broken promises and dodgy deliveries – sound familiar?

by , Chief Executive Consumer Rights 21 October 2014
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Dodgy deliveries campaign image

Ever had the displeasure of late or damaged deliveries? As we launch our campaign to stamp out dodgy deliveries, our chief exec writes that there’s no excuse for keeping customers in the dark about delivery times. (more about dodgy deliveries...)

7 people have joined in this Conversation

We’re calling for a government for all consumers

by , Executive Director Consumer Rights 13 October 2014
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Parliament at sunset

With the final party conference season before the General Election now over and as Parliament returns, we’ve published the policies we want the next government to introduce to hand more power to you. (more on the Which? manifesto...)

7 people have joined in this Conversation

Your view: top customer service gripes

by , Conversation Editor Consumer Rights 10 October 2014
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Customer Service

Automated phone systems are topping our poll of customer service gripes, but others aren't far behind. As National Customer Service Week comes to an end, I've rounded-up your top frustrations. (more about customer service...)

6 people have joined in this Conversation

How I got compensation for delayed flights…

by , Guest Contributor Consumer Rights 9 October 2014
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Tap Portugal plane

Holidaymaker Adrian Thompson tells us how he turned his getaway gripe in to a compensation conquest after challenging his airline under the Denied Boarding Regs. Here’s Adrian sharing his story: (more about flight compensation...)

5 people have joined in this Conversation

Is your diet backed by science?

by , Scientist Consumer Rights 8 October 2014
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Tape measure round knife and fork

Looking to lose weight? Searching the web for a diet to help? Here’s Voice of Young Science member Rob Hagan on why many of these diets are based on nothing more than dodgy nutritional claims. (more about fad diets...)

9 people have joined in this Conversation

Don’t let restaurant scammers swallow your money

by , Consumer Rights Producer Consumer Rights 3 October 2014
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Restaurant scam

Just when you thought you’d be escaping scams by eating out, there’s one waiting for you in the restaurant. Find out about the restaurant scam that owners and diners are being asked to watch out for. (more about the restaurant scam...)

2 people have joined in this Conversation

Phones4U: no iPhone 6 pre-order refund 4U

by , Consumer Rights Producer Consumer Rights 26 September 2014
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Phones 4u

Phones 4U, which went into administration earlier this month, has confirmed that those who pre-ordered the iPhone 6 will not have their deposit refunded. So what can you do if you’re left out of pocket? (more about Phones4U pre-orders...)

5 people have joined in this Conversation

Watch out for the premium rate numbers scam

by , Consumer Rights Producer Consumer Rights 24 September 2014
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Red telephone with blue flashing light

You may have heard of copycat websites or the 'Microsoft' phone scam, but how about the premium rate phone numbers scam? Don’t be fooled into paying over the odds to call a government service. (more about premium rate scam...)

5 people have joined in this Conversation

A poor rating from Which? is a catalyst for change

by , Chief Executive Consumer Rights 19 September 2014
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Report Card

A drubbing from Which? is a powerful agent for change. Here’s our chief executive Peter Vicary-Smith on the ways in which banks and even Ryanair have acted on our concerns. (more about Which? ratings...)

3 people have joined in this Conversation

Are you fed up with nuisance neighbours?

by , Digital Producer Consumer Rights 16 September 2014
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Noisy neighbours

Loud arguing, doors slamming, TV blaring or heavy stomping? Or how about dumped rubbish, overflowing bins, untidy gardens or anti-social behaviour? Have you suffered from a nuisance neighbour? (more about nuisance neighborus...)

15 people have joined in this Conversation

Are you getting the fish you pay for?

by , Campaigns Manager Consumer Rights 14 September 2014
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Fish and chips

In our latest round of food testing, as part of our Stop Food Fraud campaign, we’ve found some fishy goings on in fish ‘n’ chip shops. Is the fish you’re ordering the fish you’re getting? (more about fish fraud...)

5 people have joined in this Conversation

Where’s your meat from?

by , Campaigns Manager Consumer Rights 8 September 2014
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Lots of raw, red meat

Most of us are interested in knowing where our meat comes from. That’s why we’re working with other European consumer orgs to ensure you know the full journey of your meat, not just a slice of it. (more about origin labelling...)

7 people have joined in this Conversation

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