Conversations about: Consumer Rights

Phones4U: no iPhone 6 pre-order refund 4U

by , Consumer Rights Producer Consumer Rights 26 September 2014
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Phones 4u

Phones 4U, which went into administration earlier this month, has confirmed that those who pre-ordered the iPhone 6 will not have their deposit refunded. So what can you do if you’re left out of pocket? (more about Phones4U pre-orders...)

4 people have joined in this Conversation

Watch out for the premium rate numbers scam

by , Consumer Rights Producer Consumer Rights 24 September 2014
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Red telephone with blue flashing light

You may have heard of copycat websites or the 'Microsoft' phone scam, but how about the premium rate phone numbers scam? Don’t be fooled into paying over the odds to call a government service. (more about premium rate scam...)

4 people have joined in this Conversation

A poor rating from Which? is a catalyst for change

by , Chief Executive Consumer Rights 19 September 2014
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Report Card

A drubbing from Which? is a powerful agent for change. Here’s our chief executive Peter Vicary-Smith on the ways in which banks and even Ryanair have acted on our concerns. (more about Which? ratings...)

2 people have joined in this Conversation

Are you fed up with nuisance neighbours?

by , Digital Producer Consumer Rights 16 September 2014
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Noisy neighbours

Loud arguing, doors slamming, TV blaring or heavy stomping? Or how about dumped rubbish, overflowing bins, untidy gardens or anti-social behaviour? Have you suffered from a nuisance neighbour? (more about nuisance neighborus...)

14 people have joined in this Conversation

Are you getting the fish you pay for?

by , Campaigns Manager Consumer Rights 14 September 2014
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Fish and chips

In our latest round of food testing, as part of our Stop Food Fraud campaign, we’ve found some fishy goings on in fish ‘n’ chip shops. Is the fish you’re ordering the fish you’re getting? (more about fish fraud...)

5 people have joined in this Conversation

Where’s your meat from?

by , Campaigns Manager Consumer Rights 8 September 2014
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Lots of raw, red meat

Most of us are interested in knowing where our meat comes from. That’s why we’re working with other European consumer orgs to ensure you know the full journey of your meat, not just a slice of it. (more about origin labelling...)

7 people have joined in this Conversation

Are businesses doing enough to regain your trust?

by , Chief Executive Consumer Rights 7 September 2014
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Word 'trust'

Over the last 12 months trust in business across the board has been in the media spotlight more than ever. Here’s our chief exec Peter Vicary-Smith on how important it is for businesses to regain your trust. (more about trust in businesses...)

4 people have joined in this Conversation

Do retailers guarantee you fair treatment?

by , Guest Contributor Consumer Rights 6 September 2014
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Leaking washing machine

When it comes to exercising his rights, our regular Malcolm R knows a thing or two about the Sale of Goods Act. In this guest post he asks if people get a fair deal when something they buy doesn't last… (more on your rights...)

15 people have joined in this Conversation

A new Food Crime Unit to stop a horsemeat repeat

by , Campaigns Manager Consumer Rights 4 September 2014
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Food fraud

The Government has today accepted the recommendations of the Elliott Report in full, including the establishment of a new Food Crime Unit. Will this give you more confidence in the food you buy? (more about food fraud...)

67 people have joined in this Conversation

Your view: EE’s 50p fee to skip the call queue

by , Conversation Editor Consumer Rights 29 August 2014
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EE logo

We asked whether you’d pay 50p to skip the customer service call waiting queue - 92% of you voted ‘no’. Here’s a round-up of your views on EE’s new priority service. (more about EE...)

3 people have joined in this Conversation

Your view: background music in shops

by , Conversation Editor Consumer Rights 24 August 2014
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Man with fingers in ears

With 260 comments, our debate about music in shops has been making a lot of noise. Here's a round-up of your comments, including one commenter who actually enjoys listening to tunes while she shops. (more about background music...)

22 people have joined in this Conversation

Ebay changes its protection policy – will you be out of pocket?

by , Consumer Rights Producer Consumer Rights 23 August 2014
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Ebay logo

You may have heard that Ebay is celebrating its 15th birthday this week, but did you know about the changes to its dispute resolution policy, including reducing the amount of time you have to report problems? (more about new Ebay rules...)

4 people have joined in this Conversation

‘Hurry, deals must end soon!’ We’ve heard it all before

by , Senior Home Researcher Consumer Rights 20 August 2014
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Man running with clock

Online shops – like any shops – employ a range of tricks and tactics to get you to spend more. One of these tactics is using ‘time limited’ offers – but are the deadlines they give always honest? (more about online tricks...)

4 people have joined in this Conversation

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