Conversations about: Consumer Rights

Companies ring the changes, but not all of them are in tune

by , Campaign Manager Consumer Rights 1 August 2014
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Costly calls campaign image

It’s seven weeks since the new law banning companies from using pricey phone numbers came into force. By and large it shouldn’t cost more than the basic rate to call customer services, but not all firms got the message. (more about costly calls)

19 people have joined in this Conversation

Trading Standards: beware new copycat website tricks

by , National eCrime Co-ordinator Consumer Rights 30 July 2014
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The owl and the copycat

A lot of action has been taken against copycat websites that mimic official government services. But they’re not giving up that easy. Here’s Mike Andrews of National Trading Standards on the latest copycat tricks. (more about copycat websites...)

7 people have joined in this Conversation

Do you splash the cash on so-called ‘superfoods’?

by , Senior Food Researcher Consumer Rights 21 July 2014
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Blueberries

I regularly read news stories about the next superfood that will change my life, but are they really worth splashing out on? Find out how much you could save by swapping pricey superfoods for cheaper alternatives. (read more about cheaper superfoods...)

16 people have joined in this Conversation

Your view: letting go of hold music

by , Conversation Editor Consumer Rights 18 July 2014
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Phone and radio

In Lisa Barber’s discussion about background music on shops (more on that soon), the conversation turned to hold music. I decided not to accuse commenters of going off topic, as hold music also gets my goat. (your view on hold music...)

51 people have joined in this Conversation

Time’s up: ticket companies fail to justify excessive fees

by , Campaigns Officer Consumer Rights 17 July 2014
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Ticket fees

On 16 June we told ticketing companies they had one final month to respond to our concerns about high compulsory fees. The deadline’s up and the biggest companies have failed to respond… (more about ticket fees...)

One person has joined in this Conversation

UNMUTEUK: Bloggers speak out on childcare and education

by , Conversation Editor Consumer Rights 16 July 2014
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Supporter with the UNMUTEUK hashtag over their mouth

You'll be familiar with our Make Complaints Count campaign – our call to ensure public services act on your feedback. And we've got the backing of a number of bloggers who have shared their experiences too… (more about UnmuteUK...)

What's your opinion on this story?

Restaurant complaining: should you eat your words?

by , Author Consumer Rights 15 July 2014
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Angry woman in restaurant

If complaining is a big deal generally, then complaining in restaurants is the daddy of them all. Here’s our guest author Ingrid Stone with her tips on how best to complain when a restaurant meal goes wrong. (more about restaurant complaints...)

7 people have joined in this Conversation

Consumers must be at the heart of Scottish business

by , Head of Public Affairs in Scotland Consumer Rights 8 July 2014
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Scottish flag on hand

Our latest report uncovers a unique insight into how people in Scotland are coping financially and where the squeeze is being felt most across the country. Do you live in Scotland? How are you coping financially? (more about Scotland...)

3 people have joined in this Conversation

Which shops play the most annoying background music?

by , Which? Magazine Deputy Editor Consumer Rights 5 July 2014
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Fingers in ears

We’ve had lots of requests to cover annoying music in shops, from radio stations in supermarkets to pop hits in tech stores. So we want to know which shops and music irritates you the most. (more about annoying music...)

110 people have joined in this Conversation

Your view: supermarket budget range foods

by , Conversation Editor Consumer Rights 27 June 2014
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Shopper carrying supermarket basket

Our Shefalee has been fishing for your views on budget food. Do you put supermarket budget ranges in your shopping basket? Here’s a round-up of some of your comments. (your view on budget ranges...)

What's your opinion on this story?

Give us your view on user reviews

by , Senior Technology Researcher Consumer Rights 27 June 2014
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Comment key on keyboard

Finding out what others have to say can help you buy anything from a car to a meal out. And with more than 150m posts on TripAdvisor, it’s clear we love user reviews. Do you love or loathe user reviews? (more about user reviews...)

9 people have joined in this Conversation

Misleading unit prices on Tesco’s website

by , Senior Home Researcher Consumer Rights 23 June 2014
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Woman using calculator in supermarket

Looking at the unit price of two different-sized items is helpful to work out which is cheapest, but it’s not so useful if those prices are wrong. That’s what has happened for a number of products on Tesco’s website. (more about Tesco unit prices...)

23 people have joined in this Conversation

Do you find special offers on specs confusing?

by , Senior Health Researcher Consumer Rights 23 June 2014
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Glasses

2 for 1, free prescription sunglasses, 25% off for over-60s, free anti-reflection treatment… there are 16 special offers on Specsavers' website this morning. But do they offer value for money or just confusion? (more about glasses...)

6 people have joined in this Conversation

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