Conversations about: Consumer Rights

Brief cases: what to do with an uninvited holiday guest

by , Conversation Editor Consumer Rights 25 January 2015
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Villa with an outhouse

Which? members Frank and Janice Turner paid £2,420 to hire a villa for a family holiday, then found the British owner insisted on living in an outhouse during their stay. (more on holiday problems)

2 people have joined in this Conversation

Clean Up Dental Costs: a view from the regulators

by , Head of Standards, GDC Consumer Rights 20 January 2015
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Male dentist smiling

As we launch a campaign to Clean Up Dental Costs, the General Dental Council tells us about the standards it enforces across the dental industry and how it takes action. Find out more in this guest post from the GDC: (more on dental costs...)

5 people have joined in this Conversation

The high cost of poor customer service

by , Consumer Rights Producer Consumer Rights 16 January 2015
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angry man on phone to bank

Would poor customer service motivate you enough to switch companies? Or have you switched already? Research commissioned by First Direct shows poor service is costing companies more than they may like... (more on poor customer service...)

6 people have joined in this Conversation

Do you really consciously choose what you buy?

by , Behavioural Design Lead Consumer Rights 15 January 2015
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insights_cropped

How much control do you have over your choice of products? Edward Gardiner of Warwick Business School tells us why research into our behaviour can help empower consumers in their decision making. (more on behavioral science...)

8 people have joined in this Conversation

Will you regret your gym membership?

by , Consumer Rights Producer Consumer Rights 14 January 2015
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Close-up of gym shows on treadmill

January is here, and so is the realisation you've over indulged during the festive season. Have you made a New Year's Resolution to fix this by joining the gym? (more about gym memberships...)

4 people have joined in this Conversation

The new Cadbury Creme Egg pack size – what a yolk

by , Conversation Editor Consumer Rights 13 January 2015
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Shrinking products certainly gets people whisked up. So when it emerged that one of the nation's favourites, the Cadbury Creme Egg, had shrunk, it was no surprise people scrambled to complain. (more on Creme eggs...)

20 people have joined in this Conversation

Did Santa lose your Christmas presents?

by , Campaigns Officer Consumer Rights 9 January 2015
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Cardboard box

A YouGov poll this week revealed that a third of British online shoppers had problems with their deliveries in the run up to Christmas. This includes some of our Dodgy Delivery campaign supporters... (more about deliveries...)

7 people have joined in this Conversation

Brief cases: ever had bad work done on your house?

by , Which? Legal Lawyer Consumer Rights 7 January 2015
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man on roof in silhouette

Which? Legal members came to us for help when they were told their roof was in danger of collapsing. As they paid on credit card, they weren't out of luck... (more about roof repairs...)

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Campaigning for change: a win a week in 2014

by , Head of Supporter Team Consumer Rights 1 January 2015
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Plasticine people getting medals

Happy 2015 everyone. I hope you achieved all of your aspirations in 2014. As you helped us achieve a number of our goals, we thought we’d kick off the New Year reflecting on the key changes we achieved together. (more on our 2014 campaign wins...)

5 people have joined in this Conversation

Have you ever gone to an ombudsman?

by , Author Consumer Rights 29 December 2014
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Complaining cartoon character

Where do you go when your complaint isn't resolved? The ombudsman, of course! But how many of us use them? Here's Helen Dewdney, also known as The Complaining Cow, raising awareness of ombudsmen. (more about ombudsmen...)

7 people have joined in this Conversation

Are those sale items really good value?

by , Digital Producer Consumer Rights 26 December 2014
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Sales on high street

With mince pies still settling in stomachs and a mass of Christmas packaging overflowing in recycling bins, it’s now officially Christmas sales time. But how can you be sure you’re getting a real bargain? (more about sales...)

3 people have joined in this Conversation

Are you having a Christmas delivery nightmare?

by , Which? Magazine Deputy Editor Consumer Rights 24 December 2014
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misseddelivery

There are just a few days until Christmas and the kids are palpable with excitement for their presents. But what if their presents haven’t arrived yet? That’s exactly the situation I was looking at for my son’s new bike… (more about delivery nightmares...)

4 people have joined in this Conversation

Charles Campion: what bird would Tiny Tim carry home today?

by , Food Critic Consumer Rights 22 December 2014
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Christmas cuttlery

In Charles Dickens' A Christmas Carol, Scrooge sends Tiny Tim to carry back a prize turkey for the Cratchit family's Christmas dinner. Here's food critic Charles Campion on the meat you should serve this Christmas. (more about Christmas dinner...)

2 people have joined in this Conversation

Frances Quinn: make the most of leftover Christmas pudding

by , Baker Consumer Rights 19 December 2014
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Christmas pudding

Frances Quinn, winner of the Great British Bake-Off 2013, helped us pick this year's best Christmas puddings. But what to do if you and your family can't eat it all? Here are Frances' top Christmas pudding recipes. (more about Christmas puddings...)

8 people have joined in this Conversation

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