Conversations about: Consumer Rights

Briefcases: How to challenge a parking notice

by , Which? Legal Lawyer Consumer Rights 1 August 2015
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parkingcropped

A Which? Legal member has successfully fought a parking penalty notice with our help by arguing that the signs that were on display in the council-run car park were confusing. (more about parking notices ...)

8 people have joined in this Conversation

We’re writing to supermarkets about misleading pricing tactics

by , Campaigns officer Consumer Rights 31 July 2015
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Put an end to misleading pricing

A couple of weeks ago we reported on Convo the result of an inquiry into misleading and unclear pricing in supermarkets. We’d now like to hear from the supermarkets what they’ll do to tackle these problems. (more about supermarket pricing ...)

39 people have joined in this Conversation

Is changing your mobile phone deal about to become easier?

by , Senior Campaigner Consumer Rights 30 July 2015
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Unlock Better Mobile Deals logo

It should be easy to change your mobile phone provider to get a better deal. In practice though, we all know switching can be a real hassle. Now Ofcom says it plans to make the process much simpler and quicker. (more about switching mobile phone ...)

3 people have joined in this Conversation

Trusting mother paid out nearly £200,000 for building work

by , Guest Author Consumer Rights 29 July 2015
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builder

How do we protect our loved ones from doorstep scams or paying too much for work? In this guest post, Ian explains how his mum spent nearly £200,000 on building work - much of which Ian felt wasn't necessary. (more about doorstep scams...)

8 people have joined in this Conversation

Not such a sporting deal from BT?

by , Senior Campaigner Consumer Rights 25 July 2015
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goal

For the last few years BT has been enticing sports fans to take out its broadband package by offering BT Sport for free. But recently it’s moved the goalposts and that’s left some customers unhappy. (more about BT Sport ...)

2 people have joined in this Conversation

Scam watch: broadband phone scam cost me nearly £5,000

by , Online Writer Consumer Rights 20 July 2015
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phonetrap with scamwatch logo

Someone phones to help fix a problem with your broadband and then they offer you a refund for the problems you’ve had. Sound too good to be true? Sadly, it is. (more about Talk Talk broadband scam ...)

20 people have joined in this Conversation

Barry Beavis: why I’m fighting my parking penalty in court

by , Guest Author Consumer Rights 20 July 2015
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Parking meter sign

When Barry Beavis was served with a £85 Parking Charge Notice by a private parking company, he wasn’t willing to just accept it and pay up. Here’s Barry himself on why he decided to fight the charge in court. (more on parking penalties...)

51 people have joined in this Conversation

Your view: finding an NHS dentist

by , Conversation Editor Consumer Rights 19 July 2015
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False teeth gripping onto a twenty pound note

Strangely, I used to loved going to our NHS dentist as a child. Maybe it was the free lolly they gave you (not something you can imagine dentists encouraging these days). Still, at least I was able to visit an NHS dentist. (more on NHS dentists...)

2 people have joined in this Conversation

Supermarkets must clean up their act on pricing practices

by , Campaigns Manager Consumer Rights 16 July 2015
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Put an end to misleading pricing

Supermarkets must act - and quickly - to clean up their misleading pricing tactics after an official investigation found there were hundreds of misleading offers on their shelves every day. (more about misleading supermarket special offers ...)

7 people have joined in this Conversation

Are film trailers spoiling movies?

by , Digital Producer Consumer Rights 9 July 2015
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Coming soon

In April we asked if high ticket prices were ruining your visits to the cinema. Yes, you said overwhelmingly. But something else has put a strain on my relationship with the cinema - and it’s not the popcorn. (more about film trailers ...)

23 people have joined in this Conversation

Copycat website crackdown – could you spot a fake site?

by , Consumer Rights Producer Consumer Rights 5 July 2015
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Passport

Ever had to pay a fee higher than usual to get your passport renewed? Were you led to believe you were dealing with a government agent? Chances are you came across a copycat website. (more about copycat passport sites ...)

17 people have joined in this Conversation

Tell us your experience of complaining about public services

by , Audit Manager Consumer Rights 2 July 2015
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Make complaints count illustration

How easy is it for you to complain about a public service and to seek redress for any wrong suffered? Charles Nancarrow, from the National Audit Office, has co-authored a report looking at how the system works. (more about complaining about public services ...)

3 people have joined in this Conversation

Freephone numbers really are now free for all

by , Campaign Manager Consumer Rights 2 July 2015
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costly calls

I like companies with 0800 numbers. To me it’s like they’re saying: ‘Give us a ring, we’re happy to talk to you and it won’t cost you a penny.’ Well, unless you’re calling from a mobile that is. (more about 0800 number changes ...)

10 people have joined in this Conversation

Why are letting agent fees so high?

by , Consumer Rights Producer Consumer Rights 28 June 2015
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letting

Moving house can be expensive. And for those of us who rent, one of the most significant and annoying costs can be the fees charged by letting agents. It's even more annoying when it's hard to find what these are. (more about letting agent fees ...)

8 people have joined in this Conversation

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