Conversations about: Consumer Rights

Broken promises and dodgy deliveries – sound familiar?

by , Chief Executive Consumer Rights 21 October 2014
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Dodgy deliveries campaign image

Ever had the displeasure of late or damaged deliveries? As we launch our campaign to stamp out dodgy deliveries, our chief exec writes that there’s no excuse for keeping customers in the dark about delivery times. (more about dodgy deliveries...)

4 people have joined in this Conversation

We’re calling for a government for all consumers

by , Executive Director Consumer Rights 13 October 2014
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Parliament at sunset

With the final party conference season before the General Election now over and as Parliament returns, we’ve published the policies we want the next government to introduce to hand more power to you. (more on the Which? manifesto...)

7 people have joined in this Conversation

Your view: top customer service gripes

by , Conversation Editor Consumer Rights 10 October 2014
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Customer Service

Automated phone systems are topping our poll of customer service gripes, but others aren't far behind. As National Customer Service Week comes to an end, I've rounded-up your top frustrations. (more about customer service...)

6 people have joined in this Conversation

How I got compensation for delayed flights…

by , Guest Contributor Consumer Rights 9 October 2014
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Tap Portugal plane

Holidaymaker Adrian Thompson tells us how he turned his getaway gripe in to a compensation conquest after challenging his airline under the Denied Boarding Regs. Here’s Adrian sharing his story: (more about flight compensation...)

5 people have joined in this Conversation

Is your diet backed by science?

by , Scientist Consumer Rights 8 October 2014
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Tape measure round knife and fork

Looking to lose weight? Searching the web for a diet to help? Here’s Voice of Young Science member Rob Hagan on why many of these diets are based on nothing more than dodgy nutritional claims. (more about fad diets...)

8 people have joined in this Conversation

Don’t let restaurant scammers swallow your money

by , Consumer Rights Producer Consumer Rights 3 October 2014
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Restaurant scam

Just when you thought you’d be escaping scams by eating out, there’s one waiting for you in the restaurant. Find out about the restaurant scam that owners and diners are being asked to watch out for. (more about the restaurant scam...)

2 people have joined in this Conversation

Phones4U: no iPhone 6 pre-order refund 4U

by , Consumer Rights Producer Consumer Rights 26 September 2014
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Phones 4u

Phones 4U, which went into administration earlier this month, has confirmed that those who pre-ordered the iPhone 6 will not have their deposit refunded. So what can you do if you’re left out of pocket? (more about Phones4U pre-orders...)

5 people have joined in this Conversation

Watch out for the premium rate numbers scam

by , Consumer Rights Producer Consumer Rights 24 September 2014
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Red telephone with blue flashing light

You may have heard of copycat websites or the 'Microsoft' phone scam, but how about the premium rate phone numbers scam? Don’t be fooled into paying over the odds to call a government service. (more about premium rate scam...)

5 people have joined in this Conversation

A poor rating from Which? is a catalyst for change

by , Chief Executive Consumer Rights 19 September 2014
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Report Card

A drubbing from Which? is a powerful agent for change. Here’s our chief executive Peter Vicary-Smith on the ways in which banks and even Ryanair have acted on our concerns. (more about Which? ratings...)

3 people have joined in this Conversation

Are you fed up with nuisance neighbours?

by , Digital Producer Consumer Rights 16 September 2014
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Noisy neighbours

Loud arguing, doors slamming, TV blaring or heavy stomping? Or how about dumped rubbish, overflowing bins, untidy gardens or anti-social behaviour? Have you suffered from a nuisance neighbour? (more about nuisance neighborus...)

15 people have joined in this Conversation

Are you getting the fish you pay for?

by , Campaigns Manager Consumer Rights 14 September 2014
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Fish and chips

In our latest round of food testing, as part of our Stop Food Fraud campaign, we’ve found some fishy goings on in fish ‘n’ chip shops. Is the fish you’re ordering the fish you’re getting? (more about fish fraud...)

5 people have joined in this Conversation

Where’s your meat from?

by , Campaigns Manager Consumer Rights 8 September 2014
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Lots of raw, red meat

Most of us are interested in knowing where our meat comes from. That’s why we’re working with other European consumer orgs to ensure you know the full journey of your meat, not just a slice of it. (more about origin labelling...)

7 people have joined in this Conversation

Are businesses doing enough to regain your trust?

by , Chief Executive Consumer Rights 7 September 2014
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Word 'trust'

Over the last 12 months trust in business across the board has been in the media spotlight more than ever. Here’s our chief exec Peter Vicary-Smith on how important it is for businesses to regain your trust. (more about trust in businesses...)

4 people have joined in this Conversation

Do retailers guarantee you fair treatment?

by , Guest Contributor Consumer Rights 6 September 2014
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Leaking washing machine

When it comes to exercising his rights, our regular Malcolm R knows a thing or two about the Sale of Goods Act. In this guest post he asks if people get a fair deal when something they buy doesn't last… (more on your rights...)

15 people have joined in this Conversation

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