Conversations about: Consumer Rights

Copycat website crackdown – could you spot a fake site?

by , Consumer Rights Producer Consumer Rights 5 July 2015
VN:F [1.9.22_1171]
2 - 0
Passport

Ever had to pay a fee higher than usual to get your passport renewed? Were you led to believe you were dealing with a government agent? Chances are you came across a copycat website. (more about copycat passport sites ...)

11 people have joined in this Conversation

Tell us your experience of complaining about public services

by , Audit Manager Consumer Rights 2 July 2015
VN:F [1.9.22_1171]
0 - 1
Make complaints count illustration

How easy is it for you to complain about a public service and to seek redress for any wrong suffered? Charles Nancarrow, from the National Audit Office, has co-authored a report looking at how the system works. (more about complaining about public services ...)

3 people have joined in this Conversation

Freephone numbers really are now free for all

by , Campaign Manager Consumer Rights 2 July 2015
VN:F [1.9.22_1171]
0 - 0
costly calls

I like companies with 0800 numbers. To me it’s like they’re saying: ‘Give us a ring, we’re happy to talk to you and it won’t cost you a penny.’ Well, unless you’re calling from a mobile that is. (more about 0800 number changes ...)

8 people have joined in this Conversation

Why are letting agent fees so high?

by , Consumer Rights Producer Consumer Rights 28 June 2015
VN:F [1.9.22_1171]
2 - 0
letting

Moving house can be expensive. And for those of us who rent, one of the most significant and annoying costs can be the fees charged by letting agents. It's even more annoying when it's hard to find what these are. (more about letting agent fees ...)

7 people have joined in this Conversation

Brief cases: what are your rights when a holiday is cancelled?

by , Which? Lawyer Consumer Rights 22 June 2015
VN:F [1.9.22_1171]
0 - 0
flights with suitcases

Imagine the frustration of a special family holiday being cancelled at the last minute. When this happened to Valerie she was able to get back not only the cost of the holiday but - with our help - £3,000 compensation. (more about holiday compensation ...)

One person has joined in this Conversation

Struggling to find an NHS dentist?

by , Campaigns Officer Consumer Rights 16 June 2015
VN:F [1.9.22_1171]
2 - 0
teeth

How easy is it to find out which NHS dentist in your area can give you an appointment? We've found that getting accurate information can be a real struggle. (more about NHS dentists ...)

83 people have joined in this Conversation

Scam watch: fraudsters pose as police and bank staff

by , Online Writer Consumer Rights 15 June 2015
VN:F [1.9.22_1171]
3 - 1
fraud picture

If you were called by the police and told that your current account had been targeted by fraudsters you would naturally take it seriously. But when this happened to a reader it proved to be a scam. (more about bank fraud ...)

4 people have joined in this Conversation

How does new Ofcom boss say she’ll improve services for you?

by , Senior Campaigner Consumer Rights 11 June 2015
VN:F [1.9.22_1171]
5 - 5
Ofcom choose this

Today we hosted the first public speech by Ofcom’s new Chief Executive Sharon White as she set out how she plans to make it easier for you to switch to a better deal and get the services you’ve been promised. (more about Ofcom's plans ...)

202 people have joined in this Conversation

Your view: supermarket self-service checkouts

by , Conversation Moderator Consumer Rights 7 June 2015
VN:F [1.9.22_1171]
0 - 0
Woman using calculator in supermarket

Supermarket self-service checkouts - love ‘em or hate ‘em it’s clear many of you have strong views. More than 100 of you have so far commented on our Convo on the subject and more than 1,100 have voted in our poll. (more about self-service checkouts ...)

13 people have joined in this Conversation

Can you trust online allergy tests?

by , Sense About Science Consumer Rights 4 June 2015
VN:F [1.9.22_1171]
0 - 0
Allergy test

Have you ever had an allergic reaction? Did you take a test to confirm whether you actually have an allergy? Here’s Victoria from Sense About Science on why you need to think twice before buying online allergy tests. (more about allergy tests...)

8 people have joined in this Conversation

The Bills we want MPs to choose

by , Parliamentary Manager Consumer Rights 3 June 2015
VN:F [1.9.22_1171]
1 - 0
Parliament at sunset

Tomorrow we pay our annual visit to Parliament to lobby MPs to pick one of our suggested backbench Bills. Why? Because there’s a ballot to choose 20 MPs who'll be given priority to present a Private Member’s Bill. (more about the Bills we want to see ...)

8 people have joined in this Conversation

Your view: music in restaurants

by , Conversation Editor Consumer Rights 30 May 2015
VN:F [1.9.22_1171]
6 - 2
Food and record

Music in shops is a pet hate for many Which? Convo readers – judging by the vast majority of the 1,500 comments we've had on the subject. But what about music in restaurants? (more on music in restaurants...)

29 people have joined in this Conversation

Scam watch: computer scammers scared me into paying £500

by , Online Writer Consumer Rights 29 May 2015
VN:F [1.9.22_1171]
2 - 0
computer fraud try

Someone calls you out of the blue claiming to be a security expert offering to fix your computer. It’s a scam preying on internet security fears – and one of you faced a particularly nasty version that cost you £500. (more about computer virus scam ...)

22 people have joined in this Conversation

Brief cases: goods bought abroad prove to be faulty

by , Which? Legal Lawyer Consumer Rights 26 May 2015
VN:F [1.9.22_1171]
0 - 0
ring main

How do you get your money back if you buy goods abroad that turn out to have a problem when you get them home? That's the problem Catherine Ward posed when she came to us for legal advice. (more about goods bought abroad ...)

3 people have joined in this Conversation

Browse by Category

Consumer Rights

857 Conversations

11011 Participants

32631 Comments

Energy & Home

720 Conversations

8489 Participants

29660 Comments

Money

874 Conversations

7089 Participants

18414 Comments

Technology

828 Conversations

8876 Participants

23542 Comments

Transport & Travel

617 Conversations

5247 Participants

14763 Comments