Conversations about: Consumer Rights

Have you spied a dodgy rugby ticket site?

by , Consumer Rights Producer Consumer Rights 26 August 2015
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Rugby World Cup 2015 rugby ball

It’s under a month until the start of the Rugby World Cup 2015, and if you haven’t yet got yourself a ticket you need to watch out. There are dodgy sites re-selling Rugby Cup tickets you might not get. (more on rugby tickets...)

2 people have joined in this Conversation

We’ve found travel firms flouting costly call rules

by , Campaign Manager Consumer Rights 25 August 2015
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Green Line coach

More than a year after companies were banned from having costly customer service numbers, we found that some travel companies were still using them. Where have you spotted pricey 084 numbers? (more on costly calls...)

11 people have joined in this Conversation

Flying with a baby? Don’t fall for headline prices

by , Consumer Rights Producer Consumer Rights 22 August 2015
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Baby on flight

Everything from choosing your seat to checking in luggage can ramp up the price of your flight with a low-cost airline. Less well known are the extra costs involved when flying with a baby. (more on flying with a baby...)

4 people have joined in this Conversation

Do you snub supermarket own-brand booze?

by , Senior Home Researcher Consumer Rights 20 August 2015
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Supermarket gin

Do you always reach for the big brands when buying wines and spirits in the supermarket? You might be missing out by ignoring own-label drinks, according to our latest taste test. (more on supermarket booze...)

7 people have joined in this Conversation

Do you want to buy dairy products made from British milk?

by , Senior EU Public Affairs Officer Consumer Rights 18 August 2015
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Milk splashing

Did you know that less than half the butter we eat is made from British milk? Would you like labels on dairy products to list where they’re from so you can pick products made in Britain? (more on dairy product labelling...)

14 people have joined in this Conversation

Your view: was food shopping better in the past?

by , Conversation Editor Consumer Rights 14 August 2015
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Food shopping

Do you still shop once a week, loading your car boot up with lots of shopping bags? Or are you a more a 'little and often' kind of person? Some of you long for days past... (your view on supermarket shopping...)

8 people have joined in this Conversation

Reaching complaint deadlock – do you give up or carry on?

by , Policy Analyst Consumer Rights 7 August 2015
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Complaining cartoon character

Complaining can be tiresome – a time-consuming jungle of paperwork and unfruitful conversations. When it goes on for months without a resolution, there can come a point where it feels easier to just give up… (more about complaints...)

10 people have joined in this Conversation

No more unexpected item in the bagging area

by , Conversation Editor Consumer Rights 2 August 2015
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supermarkets

Tesco says it’s making its self-service checkouts ‘friendlier and more helpful’ – no more being told there’s an ‘unexpected item in bagging area’. But will the changes make you more likely to use them? (more about supermarket self-service checkouts ...)

19 people have joined in this Conversation

Brief case: How to challenge a parking notice

by , Which? Legal Lawyer Consumer Rights 1 August 2015
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parkingcropped

A Which? Legal member has successfully fought a parking penalty notice with our help by arguing that the signs that were on display in the council-run car park were confusing. (more about parking notices ...)

17 people have joined in this Conversation

We’re writing to supermarkets about misleading pricing tactics

by , Campaigns officer Consumer Rights 31 July 2015
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Put an end to misleading pricing

A couple of weeks ago we reported on Convo the result of an inquiry into misleading and unclear pricing in supermarkets. We’d now like to hear from the supermarkets what they’ll do to tackle these problems. (more about supermarket pricing ...)

76 people have joined in this Conversation

Is changing your mobile phone deal about to become easier?

by , Senior Campaigner Consumer Rights 30 July 2015
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Unlock Better Mobile Deals logo

It should be easy to change your mobile phone provider to get a better deal. In practice though, we all know switching can be a real hassle. Now Ofcom says it plans to make the process much simpler and quicker. (more about switching mobile phone ...)

4 people have joined in this Conversation

Trusting mother paid out nearly £200,000 for building work

by , Guest Author Consumer Rights 29 July 2015
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builder

How do we protect our loved ones from doorstep scams or paying too much for work? In this guest post, Ian explains how his mum spent nearly £200,000 on building work - much of which Ian felt wasn't necessary. (more about doorstep scams...)

9 people have joined in this Conversation

Not such a sporting deal from BT?

by , Senior Campaigner Consumer Rights 25 July 2015
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goal

For the last few years BT has been enticing sports fans to take out its broadband package by offering BT Sport for free. But recently it’s moved the goalposts and that’s left some customers unhappy. (more about BT Sport ...)

3 people have joined in this Conversation

Scam watch: broadband phone scam cost me nearly £5,000

by , Online Writer Consumer Rights 20 July 2015
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phonetrap with scamwatch logo

Someone phones to help fix a problem with your broadband and then they offer you a refund for the problems you’ve had. Sound too good to be true? Sadly, it is. (more about Talk Talk broadband scam ...)

24 people have joined in this Conversation

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