Conversations about: Consumer Rights

Which call centres keep you waiting longest?

by , Technology Researcher Consumer Rights 21 May 2015
VN:F [1.9.22_1171]
0 - 0
call centre 2

What’s the most annoying sound you can think of? A crying baby on a plane? A neighbour with a drill? A car alarm at 3am? For me, it’s bubbly pop music while on hold to call centres. (more about call centres ...)

8 people have joined in this Conversation

Misleading special offers still on supermarket shelves

by , Campaigns Manager Consumer Rights 20 May 2015
VN:F [1.9.22_1171]
1 - 0
Put an end to misleading pricing

It’s been nearly a month since we submitted our super-complaint on supermarket pricing, and we’re still finding more evidence of misleading pricing tactics on supermarket shelves. (more about supermarket special offers ...)

8 people have joined in this Conversation

How can we prevent mobile phone fraud?

by , Ethical Hacker Consumer Rights 19 May 2015
VN:F [1.9.22_1171]
0 - 0

Which? hired experts Pen Test Partners to test the security of the websites of the four major mobile phone providers. In this guest post Ken Munro, from the company, explains the test and what they found. (more about mobile fraud ...)

2 people have joined in this Conversation

Why I hate supermarket self-service checkouts

by , Conversation Editor Consumer Rights 18 May 2015
VN:F [1.9.22_1171]
1 - 0

Self-service checkouts - they seem to be on an unstoppable rise in supermarkets, banks and other stores. I hate them - am I just a Luddite trying to hold back the tide of progress? (more about self-service checkouts ...)

78 people have joined in this Conversation

Your view: how much would you pay for a comfortable flight?

by , Conversation Moderator Consumer Rights 17 May 2015
VN:F [1.9.22_1171]
0 - 0
Airplane flying over number runway

How much would you be prepared to pay for extra legroom on a flight? 'Not very much', is the answer from most of you so far. Our poll's still open, so make sure to cast your vote. (more about legroom on planes ...)

5 people have joined in this Conversation

Has someone tried to fool you with a pension scam?

by , Consumer Rights Producer Consumer Rights 16 May 2015
VN:F [1.9.22_1171]
0 - 0
Better Pensions

Have you received potentially fraudulent sales calls, emails and junk mail about your pension? We’ve found that one in three people over 55 has - would you ever trust a cold caller? (more about pension scams ...)

4 people have joined in this Conversation

The three key ways to avoid sunburn this summer

by , Cancer Research UK Consumer Rights 15 May 2015
VN:F [1.9.22_1171]
2 - 0
Sun cream on shoulder

Here's hoping we get some good weather over the weekend. In this guest post, Sarah Williams, a health information manager at Cancer Research, looks at how to enjoy the sun safely. (more about sunscreens ...)

6 people have joined in this Conversation

Making chicken safe – what needs to be done

by , Food Standards Agency Consumer Rights 13 May 2015
VN:F [1.9.22_1171]
0 - 0
Which? Chicken Mascot

In this guest post, Catherine Brown, chief executive of the Food Standards Agency, looks at what you, and the food industry, can do to keep your family safe from Campylobacter on raw poultry. (more about making chicken safe ...)

5 people have joined in this Conversation

What the new government must do for consumers

by , Executive Director Consumer Rights 8 May 2015
VN:F [1.9.22_1171]
6 - 0
houses of parliament

As the new Conservative government starts to take shape today, we believe that it must act swiftly to put consumers and their concerns at the heart of its agenda. (more about general election 2015...)

36 people have joined in this Conversation

Barry Beavis: Why I’m fighting my parking penalty in court

by , Guest Author Consumer Rights 7 May 2015
VN:F [1.9.22_1171]
2 - 1
Parking meter sign

When Barry Beavis was served with a £85 Parking Charge Notice by a private parking company, he wasn’t willing to just accept it and pay up. Here’s Barry himself on why he decided to fight the charge in court. (more on parking penalties...)

38 people have joined in this Conversation

Do you want to know what’s in your beer and wine?

by , Conversation Editor Consumer Rights 1 May 2015
VN:F [1.9.22_1171]
1 - 0
Wine pouring

Should we know as much about what goes into the alcohol we drink as we do with the food we eat? MEPs this week joined health experts in backing calls for calorie labels on alcohol. Is this something you’d look out for? (more about calories on alcohol...)

8 people have joined in this Conversation

Brief cases: couple given £100 charge in hospital car park

by , Which? Legal Lawyer Consumer Rights 30 April 2015
VN:F [1.9.22_1171]
0 - 0
parked cars

A woman collecting her 94-year-old mum from hospital was slapped with a £100 parking charge even though her car was in a disabled bay and displaying a valid permit. (more about parking charges ...)

24 people have joined in this Conversation

Scam watch: I paid £60 to get rid of software that didn’t work

by , Online Writer Consumer Rights 29 April 2015
VN:F [1.9.22_1171]
1 - 0

A Which? member came to us for help after he paid £38 to buy a piece of computer software - which didn't work - and then had to fork out another £59 to get rid of it. (more about problem downloads ...)

11 people have joined in this Conversation

Have you had problems with tickets from

by , Money Researcher Consumer Rights 22 April 2015
VN:F [1.9.22_1171]
0 - 0

Unhappy customers of are to get vouchers after posting complaints about the company on Which? Convo. Their comments were among many prompted by a previous Convo about the company. (more about

4 people have joined in this Conversation

Browse by Category

Consumer Rights

843 Conversations

10561 Participants


Energy & Home

707 Conversations

8317 Participants



866 Conversations

6914 Participants



819 Conversations

8689 Participants


Transport & Travel

616 Conversations

5193 Participants