Conversations about: Consumer Rights

Trusting mother paid out nearly £200,000 for building work

by , Guest Author Consumer Rights 29 July 2015
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builder

How do we protect our loved ones from doorstep scams or paying too much for work? In this guest post, Ian explains how his mum spent nearly £200,000 on building work - much of which Ian felt wasn't necessary. (more about doorstep scam ...)

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Not such a sporting deal from BT?

by , Senior Campaigner Consumer Rights 25 July 2015
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goal

For the last few years BT has been enticing sports fans to take out its broadband package by offering BT Sport for free. But recently it’s moved the goalposts and that’s left some customers unhappy. (more about BT Sport ...)

One person has joined in this Conversation

Scam watch: broadband phone scam cost me nearly £5,000

by , Online Writer Consumer Rights 20 July 2015
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phonetrap with scamwatch logo

Someone phones to help fix a problem with your broadband and then they offer you a refund for the problems you’ve had. Sound too good to be true? Sadly, it is. (more about Talk Talk broadband scam ...)

18 people have joined in this Conversation

Barry Beavis: why I’m fighting my parking penalty in court

by , Guest Author Consumer Rights 20 July 2015
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Parking meter sign

When Barry Beavis was served with a £85 Parking Charge Notice by a private parking company, he wasn’t willing to just accept it and pay up. Here’s Barry himself on why he decided to fight the charge in court. (more on parking penalties...)

50 people have joined in this Conversation

Your view: finding an NHS dentist

by , Conversation Editor Consumer Rights 19 July 2015
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False teeth gripping onto a twenty pound note

Strangely, I used to loved going to our NHS dentist as a child. Maybe it was the free lolly they gave you (not something you can imagine dentists encouraging these days). Still, at least I was able to visit an NHS dentist. (more on NHS dentists...)

2 people have joined in this Conversation

Supermarkets must clean up their act on pricing practices

by , Campaigns Manager Consumer Rights 16 July 2015
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Put an end to misleading pricing

Supermarkets must act - and quickly - to clean up their misleading pricing tactics after an official investigation found there were hundreds of misleading offers on their shelves every day. (more about misleading supermarket special offers ...)

7 people have joined in this Conversation

Are film trailers spoiling movies?

by , Digital Producer Consumer Rights 9 July 2015
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Coming soon

In April we asked if high ticket prices were ruining your visits to the cinema. Yes, you said overwhelmingly. But something else has put a strain on my relationship with the cinema - and it’s not the popcorn. (more about film trailers ...)

23 people have joined in this Conversation

Copycat website crackdown – could you spot a fake site?

by , Consumer Rights Producer Consumer Rights 5 July 2015
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Passport

Ever had to pay a fee higher than usual to get your passport renewed? Were you led to believe you were dealing with a government agent? Chances are you came across a copycat website. (more about copycat passport sites ...)

16 people have joined in this Conversation

Tell us your experience of complaining about public services

by , Audit Manager Consumer Rights 2 July 2015
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Make complaints count illustration

How easy is it for you to complain about a public service and to seek redress for any wrong suffered? Charles Nancarrow, from the National Audit Office, has co-authored a report looking at how the system works. (more about complaining about public services ...)

3 people have joined in this Conversation

Freephone numbers really are now free for all

by , Campaign Manager Consumer Rights 2 July 2015
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costly calls

I like companies with 0800 numbers. To me it’s like they’re saying: ‘Give us a ring, we’re happy to talk to you and it won’t cost you a penny.’ Well, unless you’re calling from a mobile that is. (more about 0800 number changes ...)

9 people have joined in this Conversation

Why are letting agent fees so high?

by , Consumer Rights Producer Consumer Rights 28 June 2015
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letting

Moving house can be expensive. And for those of us who rent, one of the most significant and annoying costs can be the fees charged by letting agents. It's even more annoying when it's hard to find what these are. (more about letting agent fees ...)

8 people have joined in this Conversation

Brief cases: what are your rights when a holiday is cancelled?

by , Which? Lawyer Consumer Rights 22 June 2015
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flights with suitcases

Imagine the frustration of a special family holiday being cancelled at the last minute. When this happened to Valerie she was able to get back not only the cost of the holiday but - with our help - £3,000 compensation. (more about holiday compensation ...)

One person has joined in this Conversation

Struggling to find an NHS dentist?

by , Campaigns Officer Consumer Rights 16 June 2015
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teeth

How easy is it to find out which NHS dentist in your area can give you an appointment? We've found that getting accurate information can be a real struggle. (more about NHS dentists ...)

85 people have joined in this Conversation

Scam watch: fraudsters pose as police and bank staff

by , Online Writer Consumer Rights 15 June 2015
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fraud picture

If you were called by the police and told that your current account had been targeted by fraudsters you would naturally take it seriously. But when this happened to a reader it proved to be a scam. (more about bank fraud ...)

4 people have joined in this Conversation

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