Conversations about: Consumer Rights

The biggest shake up of consumer law in a generation

by , Consumer Affairs Minister Consumer Rights 26 March 2015
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Man playing video game

Today the Consumer Rights Act was given Royal Assent in Parliament. Here’s Consumer Affairs Minister Jo Swinson on why it will help empower you when things go wrong with products, services and digital content. (more about the Consumer Rights Act...)

10 people have joined in this Conversation

Brief cases: gym user fights unfair contract

by , Which? Legal Lawyer Consumer Rights 24 March 2015
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Pushing weights at the gym

Many gym goers have endured higher fees, difficulty cancelling a contract and favourite facilities being unavailable. But while some might just shrug and accept this, Linda was determined to act… (more about gym contracts...)

3 people have joined in this Conversation

My day as a food hygiene inspector

by , Campaigns Officer Consumer Rights 21 March 2015
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Mouse eating bread on a plate

Inspections by Environmental Health officers ensure food businesses are complying with food law. But what actually happens on an inspection? I went undercover to get the inside scoop. (more about food inspections...)

5 people have joined in this Conversation

Are businesses listening to the voice of disabled consumers?

by , Extra Costs Commission Consumer Rights 18 March 2015
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purple-pound-produced

In this guest post Robin Hindle Fisher, chair of an independent inquiry into the extra costs faced by disabled people, tells us why more businesses need to appreciate the ‘purple pound’. (more about the voice of disabled consumers...)

2 people have joined in this Conversation

‘I’m 6 years old and I’ve invented bretchup’

by , Inventor Consumer Rights 17 March 2015
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Bacon sarnie

Sometimes some of us are hit with moments of inspiration. Harry, 6 and a half years old, has had one such moment early in his life. Here’s Harry himself sharing how he created a new sauce for your bacon sarnie. (more about bretchup...)

18 people have joined in this Conversation

We’re in a global diet-related health crisis

by , CI's Director General Consumer Rights 15 March 2015
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Frying pan with world map

It’s World Consumer Rights Day and Consumers International is calling on governments to support a global convention to fight diet-related ill health. Here’s Amanda Long on why this is a global crisis. (more about healthy eating...)

9 people have joined in this Conversation

We’ve sent your public service complaints to political parties

by , Campaigns Manager Consumer Rights 14 March 2015
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Make complaints count illustration

One year ago, following on from concerns raised by our supporters and readers, we launched our campaign to Make Complaints Count in public services. Now we're sending our report to the political parties. (more about public service complaints)

2 people have joined in this Conversation

The CMA: universities must be compliant with consumer law

by , CMA’s Enforcement Directorate Consumer Rights 13 March 2015
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A student reading in a library

Last month Which? raised concerns that universities grant themselves wide discretion to make course changes. Here’s the CMA on why they have issued advice to help universities comply with consumer law. (more about the CMA's action on universities...)

4 people have joined in this Conversation

Your view: is your supermarket gripe in the top three?

by , Conversation Editor Consumer Rights 11 March 2015
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Half price supermarket offer

There are too many gripes to mention from our last supermarket debate, so I've summed comments on the three that just keep coming up - self-service check-outs, multi-buys and under-stocked shelves. (more about supermarket gripes...)

7 people have joined in this Conversation

Social media scam tricking public into money laundering

by , Consumer Rights Producer Consumer Rights 10 March 2015
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Scam written on keyboard

Social media: a valuable tool for the digital age? Or is it just another channel for marketers and scammers? Warnings from the Financial Fraud Bureau show it's more important than ever to stay safe online... (more about social media scams...)

5 people have joined in this Conversation

Is buying second-hand tickets about to get better?

by , Parliamentary Manager Consumer Rights 6 March 2015
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Tickets shop at funfair

Secondary ticketing websites are in the news again. Stubhub, Viagogo, Seatwave and Get Me In have been asked to make changes, such as clearly displaying how much more you’re paying for a second-hand ticket. (more about secondary ticketing...)

What's your opinion on this story?

Have you claimed compensation for pothole damage?

by , Digital Producer Consumer Rights 5 March 2015
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Large pothole

Here we go again. A bit of ice and frost and our roads are opening up to compete for top spot in the national biggest pothole competition. Has a pothole ever damaged your car? Did you claim compensation? (more about potholes...)

7 people have joined in this Conversation

Brief cases: a brand new car in need of repair

by , Which? Legal Lawyer Consumer Rights 3 March 2015
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Red car

If you buy a new car that comes with a fault, make sure you know your rights from the start. Otherwise, you could find yourself spending more time than you want to get it fixed... (more about car repairs...)

6 people have joined in this Conversation

Have you ever challenged a parking fine?

by , Lead Lawyer Consumer Rights 27 February 2015
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parkingcropped

Private parking fines are on the agenda in the high court as one unhappy consumer is challenging the law. But we feel this case goes beyond parking, which is why we've been permitted to intervene… (more on parking fines...)

11 people have joined in this Conversation

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