Richard Lloyd joined Which? in April 2011 as Executive Director with responsibility for delivering positive change for consumers. Richard has over 20 years’ experience of campaigning, policy-making and service provision in charities, housing agencies and government. Before joining Which?, he was Campaign Director at CHOICE, the Australian consumers' association, leading their work on banking reform. He had previously been Director General of Consumers International, the world federation of consumer organisations, and led the anti-landmine campaign as Director of the international charity Landmine Action. In the 1990s Richard became Head of Policy at Shelter, drawing on his earlier experience delivering frontline services with housing associations in south London. Richard has also worked for two years in No10 Downing Street as a Special Adviser to the Prime Minister, dealing with economic issues across the government, including strategy, communications and consumer policy.
Did the Queen's Speech set out the most consumer-friendly parliamentary agenda in years? If done right, there are five Bills that could put you at the heart of the new agenda. (more about the Queen's Speech...)
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Energy prices are too confusing. The government and Ofgem must sort this mess out by forcing energy companies to present their prices in a clear, simple way. (more about making energy prices simple...)
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I’ve just come out of a meeting with regulators, industry and government reps to discuss nuisance calls and texts – and I took you all with me. It was my chance to urge them all to take action. (more about nuisance calls and texts...)
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‘I hate it and feel powerless.’ Which? Conversation commenter Matt Petre summed up many of your feelings on nuisance calls. We’re calling on regulators to work together to police and punish those responsible. (more about nuisance calls...)
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Our executive director, Richard Lloyd, says Ofgem’s proposals for simpler energy tariffs do not go far enough. The Prime Minister’s promise for fairer energy bills will fail without more radical action. (more about simpler energy tariffs...)
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In this letter to public health minister Anna Soubry, we call on the government to ensure retailers and food manufacturers take greater responsibility for providing healthy food choices. (more about the Public Health Responsibility Deal...)
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Energy companies have hiked prices, but are their reasons really justified? In this letter to Prime Minister David Cameron, we call on him to commission an urgent, independent review into the energy market. (more about the energy market...)
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Five years on from the start of the credit crunch, almost three-quarters of people don’t think that the banks have learnt their lesson and only one in ten believe that bankers act in our best interests. (more on our Big Change campaign...)
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The energy industry must improve in the long-term, but that doesn’t mean we should do nothing until then. We’re attending an energy summit to find practical things we can do today to help you save money this winter. (more about the energy summit...)
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