Richard Lloyd

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Richard Lloyd joined Which? in April 2011 as Executive Director with responsibility for delivering positive change for consumers. Richard has over 20 years’ experience of campaigning, policy-making and service provision in charities, housing agencies and government. Before joining Which?, he was Campaign Director at CHOICE, the Australian consumers' association, leading their work on banking reform. He had previously been Director General of Consumers International, the world federation of consumer organisations, and led the anti-landmine campaign as Director of the international charity Landmine Action. In the 1990s Richard became Head of Policy at Shelter, drawing on his earlier experience delivering frontline services with housing associations in south London. Richard has also worked for two years in No10 Downing Street as a Special Adviser to the Prime Minister, dealing with economic issues across the government, including strategy, communications and consumer policy.

Post by Richard Lloyd

Did the Queen’s Speech deliver?

by , Executive Director Consumer Rights 7 May 2013
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The Queen delivering the Queen's Speech

Did the Queen's Speech set out the most consumer-friendly parliamentary agenda in years? If done right, there are five Bills that could put you at the heart of the new agenda. (more about the Queen's Speech...)

3 people have joined in this Conversation

Confusing energy prices – Ofgem’s plans are not the answer

by , Executive Director Energy & Home 22 April 2013
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Calling for a single unit price

Energy prices are too confusing. The government and Ofgem must sort this mess out by forcing energy companies to present their prices in a clear, simple way. (more about making energy prices simple...)

15 people have joined in this Conversation

Nuisance calls and texts: we’re dialling up the pressure

by , Executive Director Consumer Rights 17 April 2013
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Dialling on smartphone

I’ve just come out of a meeting with regulators, industry and government reps to discuss nuisance calls and texts – and I took you all with me. It was my chance to urge them all to take action. (more about nuisance calls and texts...)

41 people have joined in this Conversation

We’re calling time on nuisance calls and texts

by , Executive Director Consumer Rights 19 March 2013
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Phone being hit by hammer

‘I hate it and feel powerless.’ Which? Conversation commenter Matt Petre summed up many of your feelings on nuisance calls. We’re calling on regulators to work together to police and punish those responsible. (more about nuisance calls...)

1493 people have joined in this Conversation

We’re calling for radical action for fairer energy tariffs

by , Executive Director Energy & Home 22 February 2013
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The inside of a pylon at sunset

Our executive director, Richard Lloyd, says Ofgem’s proposals for simpler energy tariffs do not go far enough. The Prime Minister’s promise for fairer energy bills will fail without more radical action. (more about simpler energy tariffs...)

13 people have joined in this Conversation

A taste for change – is the Responsibility Deal working?

by , Executive Director Consumer Rights 10 December 2012
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Female shopping in a supermarket

In this letter to public health minister Anna Soubry, we call on the government to ensure retailers and food manufacturers take greater responsibility for providing healthy food choices. (more about the Public Health Responsibility Deal...)

5 people have joined in this Conversation

Dear Prime Minister, the energy market is broken

by , Executive Director Energy & Home 17 October 2012
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Pound coins on energy prices

Energy companies have hiked prices, but are their reasons really justified? In this letter to Prime Minister David Cameron, we call on him to commission an urgent, independent review into the energy market. (more about the energy market...)

21 people have joined in this Conversation

Let down by the banks? It’s time for a Big Change

by , Executive Director Money 19 September 2012
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Big Change campaign logo

Five years on from the start of the credit crunch, almost three-quarters of people don’t think that the banks have learnt their lesson and only one in ten believe that bankers act in our best interests. (more on our Big Change campaign...)

127 people have joined in this Conversation

What we can do now to make energy more affordable

by , Executive Director Energy & Home 16 October 2011
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Which? affordable energy campaign

The energy industry must improve in the long-term, but that doesn’t mean we should do nothing until then. We’re attending an energy summit to find practical things we can do today to help you save money this winter. (more about the energy summit...)

11 people have joined in this Conversation

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