Patrick Steen

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Patrick is editor on Which? Conversation. You'll see him taking an active role in nurturing the community, pushing the site's potential to empower us all through internet debate. He's been involved in a number of campaign launches based on feedback from the community, including Fixed Means Fixed, Calling Time on Nuisance Calls and Costly Calls. Previously Patrick has grown the popularity of a number of websites. And though his journalism at Ripten and Adfero has previously focussed on technology and entertainment, Patrick's interests vary greatly and you'll find him writing under each of the Conversation categories.

Post by Patrick Steen

We’re improving Which? Convo and we need your help

by , Conversation Editor Technology 15 May 2015
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Question marks on web browser

Hi folks, I’m just taking a breather from redeveloping our beloved community website. We’re working on a whole host of improvements to Which? Convo and we need your help… (more on the new Which? Convo...)

17 people have joined in this Conversation

What do shops have to say about piped music?

by , Conversation Editor Energy & Home 10 April 2015
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Sound

We’ve had more than 1,300 comments about background music in shops, making it our third most commented post of all time. So what do the most complained about shops have to say about it? (more about store music...)

59 people have joined in this Conversation

New nuisance calls app helps you get your own back

by , Conversation Editor Technology 1 April 2015
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Phone shock

Nuisance calls are a nuisance. It’s in the name. We’ve been tackling them head on with our 170,000 campaign supporters, but sometimes you just want to give them a taste of their own medicine. Well, now you can. (more about the new app...)

8 people have joined in this Conversation

New cap on bills for stolen mobiles falls short

by , Conversation Editor Technology 23 March 2015
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Phone being stolen

Should you have to pay for a bill that’s been racked up by criminals? The Government has reached a voluntary agreement with five mobile operators to tackle shock phone bills - we don’t think it goes far enough. (more about stolen phones...)

19 people have joined in this Conversation

Paying £35 for a laptop service you didn’t ask for?

by , Conversation Editor Technology 2 January 2015
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Laptop on man's head

Have you bought a laptop from Currys or PC World and been asked to pay an extra £35 for a set-up service? Did you know about this 'Knowhow' service before buying? Read what Currys has to say about this. (more about Currys and PC World...)

45 people have joined in this Conversation

Which? Convo in 2014 – what’s your stand-out debate?

by , Conversation Editor Energy & Home 25 December 2014
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2014

It's Which? Convo's fifth Christmas! For some reason that makes me think of the joy of belting out 'five gold rings!' at the top of my lungs. Anyway, let's get cracking with my look back at the past year. (more about Which? Convo in 2014...)

5 people have joined in this Conversation

Don’t lose all sense and reason this shopping season

by , Conversation Editor Technology 28 November 2014
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Flying shoppers

Black Friday is here and Christmas is just around the corner. To many that means madly shopping for ‘bargains’ online and on the high street, but I’d like to remind everyone not to lose perspective. (more about festive shopping...)

10 people have joined in this Conversation

Your dodgy delivery stories keep on delivering

by , Conversation Editor Consumer Rights 16 November 2014
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Delivery Watch

It’s been a few weeks since we launched our Dodgy Deliveries campaign and you’ve been busy sharing your stories. Can you top a wedding dress in a compost bin, or a suit in a rabbit hutch? (more about dodgy deliveries...)

26 people have joined in this Conversation

Brief cases: your rights to getting goods fixed

by , Conversation Editor Energy & Home 2 November 2014
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Glasses on news papers

When Which? Legal member Vicky Drazhner’s reading glasses from Boots Opticians broke after just four months it refused to repair or replace them. But after considering legal action Boots accepted her rights. (more about getting goods fixed...)

9 people have joined in this Conversation

Beko fridge freezer fires: should there be tougher penalties?

by , Conversation Editor Energy & Home 29 September 2014
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Fridge freezer

An inquest into a fire fatality has concluded that a Beko fridge freezer was at fault. It’s now been recommended that there should be tougher penalties for manufacturers that fail to recall faulty products. (more about Beko fridge freezer fire...)

12 people have joined in this Conversation

‘Bendy’ iPhone 6: who’s to blame?

by , Conversation Editor Technology 26 September 2014
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iPhone in pocket

Not another ‘gate’. The iPhone 4 had ‘antenna-gate’ and the iPhone 6 has been struck with the moniker ‘bend-gate’. So if your iPhone 6 Plus has bent in your pocket, are you entitled to a refund? That depends… (more about bendy iPhones...)

9 people have joined in this Conversation

Is your cash held in a closed energy account?

by , Conversation Editor Energy & Home 11 September 2014
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Pound coin on gas hob

The Big Six energy suppliers have taken up Ofgem’s challenge to refund their customers more than £153m held in closed accounts. Are you owed money by an energy supplier? (more about energy cash...)

8 people have joined in this Conversation

Is bigger always better?

by , Conversation Editor Technology 10 September 2014
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iPhone 6 'bigger than bigger'

‘Bigger than bigger’ says Apple about the new iPhone 6 and its even bigger brother iPhone 6 Plus. The manufacturer that once lauded thumb-friendly phones has gone big… too big? (more about the iPhone 6...)

5 people have joined in this Conversation

Product flaws: plastic parts, spares and charging cables

by , Conversation Editor Energy & Home 5 September 2014
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A broken red apple

Our 'top five product flaws' debate inspired loads of you to share your own product flaws. From delicate USB charging cables to rubbish plastic parts that are expensive to replace - what flaws drive you spare? (more about product flaws...)

8 people have joined in this Conversation

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