Patrick Steen

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Patrick has been editor on Which? Conversation for the past four years. You'll see him taking an active role in nurturing the community, pushing the site's potential to empower us all through internet debate. He's been involved in a number of campaign launches based on feedback from the community, including Fixed Means Fixed, Calling Time on Nuisance Calls and Costly Calls. Previously Patrick has grown the popularity of a number of websites. And though his journalism at Ripten and Adfero has previously focussed on technology and entertainment, Patrick's interests vary greatly and you'll find him writing under each of the Conversation categories.

Post by Patrick Steen

Don’t lose all sense and reason this shopping season

by , Conversation Editor Technology 28 November 2014
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Flying shoppers

Black Friday is here and Christmas is just around the corner. To many that means madly shopping for ‘bargains’ online and on the high street, but I’d like to remind everyone not to lose perspective. (more about festive shopping...)

8 people have joined in this Conversation

Your dodgy delivery stories keep on delivering

by , Conversation Editor Consumer Rights 16 November 2014
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Delivery Watch

It’s been a few weeks since we launched our Dodgy Deliveries campaign and you’ve been busy sharing your stories. Can you top a wedding dress in a compost bin, or a suit in a rabbit hutch? (more about dodgy deliveries...)

24 people have joined in this Conversation

Brief cases: your rights to getting goods fixed

by , Conversation Editor Energy & Home 2 November 2014
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Glasses on news papers

When Which? Legal member Vicky Drazhner’s reading glasses from Boots Opticians broke after just four months it refused to repair or replace them. But after considering legal action Boots accepted her rights. (more about getting goods fixed...)

7 people have joined in this Conversation

Beko fridge freezer fires: should there be tougher penalties?

by , Conversation Editor Energy & Home 29 September 2014
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Fridge freezer

An inquest into a fire fatality has concluded that a Beko fridge freezer was at fault. It’s now been recommended that there should be tougher penalties for manufacturers that fail to recall faulty products. (more about Beko fridge freezer fire...)

12 people have joined in this Conversation

‘Bendy’ iPhone 6: who’s to blame?

by , Conversation Editor Technology 26 September 2014
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iPhone in pocket

Not another ‘gate’. The iPhone 4 had ‘antenna-gate’ and the iPhone 6 has been struck with the moniker ‘bend-gate’. So if your iPhone 6 Plus has bent in your pocket, are you entitled to a refund? That depends… (more about bendy iPhones...)

9 people have joined in this Conversation

Is your cash held in a closed energy account?

by , Conversation Editor Energy & Home 11 September 2014
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Pound coin on gas hob

The Big Six energy suppliers have taken up Ofgem’s challenge to refund their customers more than £153m held in closed accounts. Are you owed money by an energy supplier? (more about energy cash...)

8 people have joined in this Conversation

Is bigger always better?

by , Conversation Editor Technology 10 September 2014
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iPhone 6 'bigger than bigger'

‘Bigger than bigger’ says Apple about the new iPhone 6 and its even bigger brother iPhone 6 Plus. The manufacturer that once lauded thumb-friendly phones has gone big… too big? (more about the iPhone 6...)

5 people have joined in this Conversation

Product flaws: plastic parts, spares and charging cables

by , Conversation Editor Energy & Home 5 September 2014
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A broken red apple

Our 'top five product flaws' debate inspired loads of you to share your own product flaws. From delicate USB charging cables to rubbish plastic parts that are expensive to replace - what flaws drive you spare? (more about product flaws...)

8 people have joined in this Conversation

Your view: EE’s 50p fee to skip the call queue

by , Conversation Editor Consumer Rights 29 August 2014
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EE logo

We asked whether you’d pay 50p to skip the customer service call waiting queue - 92% of you voted ‘no’. Here’s a round-up of your views on EE’s new priority service. (more about EE...)

4 people have joined in this Conversation

Your view: background music in shops

by , Conversation Editor Consumer Rights 24 August 2014
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Man with fingers in ears

With 260 comments, our debate about music in shops has been making a lot of noise. Here's a round-up of your comments, including one commenter who actually enjoys listening to tunes while she shops. (more about background music...)

26 people have joined in this Conversation

Would you pay 50p to skip the call waiting queue?

by , Conversation Editor Technology 14 August 2014
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50 pence

The mobile phone provider EE has introduced a 50p fee to jump the queue on its customer service helpline. Is that a price worth paying or a kick in the teeth? (more about paying not to wait...)

48 people have joined in this Conversation

The oddest place you’ve found a delivery

by , Conversation Editor Consumer Rights 12 August 2014
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Benjamin Ward myHermes parcel note

A delivery being left outside without your consent is bad enough, but what about when your parcel is left in your recycling bin or thrown over the fence? Or even worse, thrown on to your roof? (more about deliveries...)

35 people have joined in this Conversation

Your view: what are your most desired kitchen gadgets?

by , Conversation Editor Energy & Home 9 August 2014
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Food mixer

Research this week professed that the average household owns seven kitchen gadgets. I spouted that I had nowhere near that. In fact, when I counted, I owned six. Here’s how many you lot own. (your view on kitchen gadgets...)

8 people have joined in this Conversation

What phone features are most important to you?

by , Conversation Editor Technology 8 August 2014
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Siri on iPhone 4S

What’s most important to you when you buy a smartphone? Fingerprint scanning, voice control, 3D graphics…? Somehow I don’t think it’s any of those. (more about phone features...)

11 people have joined in this Conversation

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