Nikki Whiteman

When it comes to internet connections, I think speed is everything. So when Virgin Media offered to double my speed for free, I leapt at the chance. Unfortunately, it wasn’t quite that simple… (more about broadband speeds...)

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I think I'm right in saying that at Which? HQ, we’re big fans of baking. From charity bake sales to birthday cupcakes, we've got all our bases covered. So we couldn't possibly let British Pie Week go uncelebrated. (more about British Pie Week...)

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I like a good moan as much as the next person, but one of my favourite things about Which? Conversation is that it gives us the chance to show examples of companies who get things right. (more about celebrating good service...)

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OK, so my title’s a bit tongue in cheek. As a Which? employee, I’m a pretty big fan of consumer choice! But sometimes I think we could use a nudge in the right direction, to save us the agony of making difficult decisions. (more about Valentine's Day...)

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Do you ever get the feeling that the internet is getting to know you? Well, it’s not your imagination – technology is personalising more of the things we see online. But do you notice it happening? (more about Facebook personalisation...)

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It’s the night before Christmas, and all through the house, my family are making merry. We’re enjoying a relaxing Christmas Eve. Only one thing could spoil the night – our traditional fight over the perfect mince pie. (more about mince pies...)

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One simple word can make a very powerful statement. And I’ve found the word ‘complain’ stirs up more controversy than you might expect. Do you regularly hold back from complaining because it makes you feel awkward? (complain for change...)

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Although the best things in life are free, it’s often the case that they don’t get to the right people. Such is the case with Warm Front and the Warm Home Discount, grants that people often don’t realise they can claim. (more on unclaimed energy grants...)

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Beat the energy price rises? I didn’t think it was possible. But Ofgem licence terms mean you can escape from your contract if gas and electricity prices go up. There’s a lesson here for the mobile industry… (more on fixed energy contracts...)

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For the second time in as many weeks I'm giving good news – no sooner had we redoubled our efforts to get supermarkets to display clearer unit pricing than two major supermarkets stood up to the challenge. (more on unit pricing...)

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From the minute I put an offer in for my flat, I knew that the 73-year lease was too short. But what I didn’t realise was that purchasing a lease can easily be done informally. Here’s why I think it’s good to talk… (more about informal leasehold purchase...)

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Cheers, gasps of delight, and cries of ‘I can’t believe it!’ rung out across Which? HQ yesterday, as Tesco – the biggest supermarket in the UK – announced that it would be adding traffic light labelling to its food. (more about Tesco's labelling...)

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