Matt Stevens

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Matt has worked for Which? since the 90s, first in the customer service side of the business. In 2007 he was born again as a product researcher. Dishwashers, tumble dryers, microwaves and cookers keep Matt busy 9-5. After that, if he's not worrying about the next installment of the Liverpool FC soap opera, he's likely to be walking his Labradoodle Bailey.

Post by Matt Stevens

Did the ad for your holiday fail to match the reality?

by , Senior Home Researcher Transport & Travel 23 May 2015
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Picture of dream holiday against stormy sky

It’s easier than ever to find out about hotels and holiday resorts. But while the descriptions in brochures and online often sound great, plenty of us have horror stories about places that weren’t quite as described. (more about holiday horror stories ...)

2 people have joined in this Conversation

Do you buy travel insurance add-ons?

by , Senior Home Researcher Transport & Travel 18 April 2015
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Pink suitcase with travel insurance label

When you’re planning your holiday, do you have ‘flight cancellation insurance’ on your checklist alongside your passport and your holiday money? If so, are such travel insurance add-ons worth it? (more about

2 people have joined in this Conversation

Can you trust travel insurers?

by , Senior Home Researcher Transport & Travel 28 February 2015
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travelinsurance2

We rely on our travel insurance to be there for when things don't go our way, especially when we're abroad and don't know the ropes. So why are so many consumers failing to get the cover they need? (more on travel insurance...)

8 people have joined in this Conversation

Saving money on train tickets – what do you do?

by , Senior Home Researcher Transport & Travel 16 February 2015
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Train ticket in pocket

Train ticket prices went up again in January 2015. Season ticket holders are now paying 2.5% more than last year, with other tickets rising on average by 2.2%. But there are ways to save money on train tickets… (more about train tickets...)

13 people have joined in this Conversation

Hotel bill shock: the hidden ‘extra’ you have to pay

by , Senior Home Researcher Transport & Travel 10 January 2015
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Hotel key on keyboard

Whether it's for work or a holiday getaway, stays in hotels can be expensive enough. And now it seems some hotel booking sites are being sneaky with the non-optional fees, leaving guests caught out. (more on hotel bill shock...)

8 people have joined in this Conversation

Would you pay more for a flight with a punctual airline?

by , Senior Home Researcher Transport & Travel 6 January 2015
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flightdelays_cropped

Would you pay more to fly with an airline with an excellent punctuality record? For a short-haul flight I think I probably would and a number of members said they would too... (more on prompt flights...)

9 people have joined in this Conversation

Premier Inn stops using 0871 number for customers

by , Senior Home Researcher Transport & Travel 30 December 2014
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premier inn

It might be one of the nation’s favourite hotel chains, but Premier Inn was charging customers too much for phone calls, until we stepped in. Have you spotted a travel firm promoting pricey numbers to customers? (more about Premier Inn...)

13 people have joined in this Conversation

Too old to travel?

by , Senior Home Researcher Transport & Travel 26 August 2014
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Elderly man's face

Ever been told you’re too old to travel? There can be few things more annoying and frustrating than being told you’re too old to do something you want to do. Being told you can’t go on holiday takes the biscuit. (more about age discrimination...)

21 people have joined in this Conversation

What’s your biggest airport bugbear?

by , Senior Home Researcher Transport & Travel 28 June 2014
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Airport queue

What’s your biggest gripe when you're at an airport? We surveyed more than 1,000 Which? members to tell us what frustrates them most before they fly off for their holidays... (more about airport frustrations...)

69 people have joined in this Conversation

Meet-and-greet airport parking – safe and secure?

by , Senior Home Researcher Transport & Travel 22 June 2014
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Meet and greet parking

How safe is your car when you leave it in the hands of an airport meet-and-greet parking company? You’d hope that your pride and joy is driven safely while you’re away. But that’s not always what we found… (more about meet-and-greet parking...)

12 people have joined in this Conversation

Two together railcard – is it worth it for you?

by , Senior Home Researcher Transport & Travel 28 April 2014
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Two friends travelling together by train

If you regularly use the railways and travel with your partner you might be interested in the new Two Together railcard. But how often would you need to use this railcard to make it pay for itself? (more about two together railcard...)

5 people have joined in this Conversation

Do car hire tricks drive you mad?

by , Senior Home Researcher Transport & Travel 26 February 2014
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Car hire

Do you hire cars when you go on holiday? And have you had a problem with the car companies you’ve hired through? We reveal the top pitfalls to avoid when booking a hire car. (more about car hire...)

32 people have joined in this Conversation

Do you complain when your trains are late or cancelled?

by , Senior Home Researcher Transport & Travel 17 February 2014
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Train campaign illustation

When you’re left shivering on the platform because the train is late or cancelled do you bother to complain? Now's the time to share your grievances and get the companies to take action. (more on train complaints...)

9 people have joined in this Conversation

Have you had a car hire nightmare?

by , Senior Home Researcher Transport & Travel 16 December 2013
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Car hire sign

Hiring a car on holiday should be stress free and easy, and for most of us it is. But all too often unexpected charges when we pick the car up or drop it off at the airport can turn this into a nightmare. (more about car hire...)

25 people have joined in this Conversation

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