Matt Stevens

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Matt has worked for Which? since the 90s, first in the customer service side of the business. In 2007 he was born again as a product researcher. Dishwashers, tumble dryers, microwaves and cookers keep Matt busy 9-5. After that, if he's not worrying about the next installment of the Liverpool FC soap opera, he's likely to be walking his Labradoodle Bailey.

Post by Matt Stevens

Do car hire tricks drive you mad?

by , Senior Home Researcher Transport & Travel 26 February 2014
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Car hire

Do you hire cars when you go on holiday? And have you had a problem with the car companies you’ve hired through? We reveal the top pitfalls to avoid when booking a hire car. (more about car hire...)

26 people have joined in this Conversation

Do you complain when your trains are late or cancelled?

by , Senior Home Researcher Transport & Travel 17 February 2014
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Train campaign illustation

When you’re left shivering on the platform because the train is late or cancelled do you bother to complain? Now's the time to share your grievances and get the companies to take action. (more on train complaints...)

9 people have joined in this Conversation

Have you had a car hire nightmare?

by , Senior Home Researcher Transport & Travel 16 December 2013
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Car hire sign

Hiring a car on holiday should be stress free and easy, and for most of us it is. But all too often unexpected charges when we pick the car up or drop it off at the airport can turn this into a nightmare. (more about car hire...)

17 people have joined in this Conversation

Why don’t we haggle for our holidays?

by , Senior Home Researcher Transport & Travel 14 December 2013
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Free plane sign

We’ve been discussing haggling in recent weeks and the different ways you barter to bag a bargain. You’ve shared your success bartering for goods and services, but what happens when you haggle for a holiday? (more about haggling for holidays...)

One person has joined in this Conversation

If the cricket’s rained off, can I get my cash back?

by , Senior Home Researcher Consumer Rights 2 August 2013
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Cricket bat and ball

It’s been a great summer of Ashes cricket so far. The sun’s been shining and England are up against the Aussies. But what happens if it rains at the remaining test matches? How would you get your money back? (more about cricket rain refunds...)

One person has joined in this Conversation

Are you turned on by feature-heavy appliances?

by , Senior Home Researcher Energy & Home 27 May 2013
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Heston Blumenthal looking at his tea maker

Would you pay more for a kettle that boils to 80 and 90 degrees as well as 100 degrees? Appliances with lots of fancy features are making their way into our homes, but do we really need all the bells and whistles? (more about feature-heavy appliances...)

13 people have joined in this Conversation

Where do you buy your meat?

by , Senior Home Researcher Energy & Home 16 April 2013
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A steak dinner

Would you make an extra journey just to buy a great steak? Is it really worth your time, effort and money to go out of your way just for a piece of meat? Or do you pick up your steak with your weekly supermarket shop? (more about buying the best steak...)

18 people have joined in this Conversation

Your cooker complaints – give your oven a scolding

by , Senior Home Researcher Energy & Home 27 March 2013
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Pie in oven

Which cooker niggles get you all hot and bothered? Here’s your chance to take the oven gloves off and share you cooker complaints with the Which? Convo community. (more about cooker problems...)

48 people have joined in this Conversation

Train ticket machines have gone off the rails

by , Senior Home Researcher Transport & Travel 18 February 2013
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Train in grey and blue

Don’t you hate it when a rail ticket machine won't sell you the ticket you need? Ticket machines should cut queues and make buying tickets easier, but we found they don’t always sell the tickets passengers want to buy. (more about nightmare train ticket machines...)

14 people have joined in this Conversation

The Great British rugby ‘rip-off’ for Lions fans

by , Senior Home Researcher Money 21 January 2013
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British & Irish Lions rugby team playing against Australia

Why do I have to pay thousands to see the British & Irish Lions play when the Aussies pay £61 (AU$95) for a test match ticket? Shouldn’t we be able to buy tickets at face-value prices? (more about rubgy tickets...)

43 people have joined in this Conversation

Goodbye mo, it’s time to go

by , Senior Home Researcher Energy & Home 1 December 2012
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Moustache

Today’s the day moustachioed men up and down the country (and their better halves) have been looking forward to. Movember’s over and thousands of men are saying ta ta to their taches for another year. (more about Movember...)

4 people have joined in this Conversation

How will you be trimming your tache this Movember?

by , Senior Home Researcher Energy & Home 7 November 2012
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Moustache

This Movember nearly 300,000 British men are growing taches to raise money for Prostate Cancer UK and the Institute of Cancer Research. Are you joining in? And, if so, how will you be keeping your ‘mo’ up to scratch? (more about Movember...)

2 people have joined in this Conversation

Rolling Stones ticket prices – I can’t get no satisfaction

by , Senior Home Researcher Consumer Rights 19 October 2012
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Rolling Stones stamp

Dear Mick and Keith, I’m a Stones fan. I’ve bought your records since I was at school and when you play live, I go to your concerts. But with tickets between £100-400, I’m not buying. (more about Rolling Stones' tickets...)

8 people have joined in this Conversation

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