Matt Stevens

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Matt has worked for Which? since the 90s, first in the customer service side of the business. In 2007 he was born again as a product researcher. Dishwashers, tumble dryers, microwaves and cookers keep Matt busy 9-5. After that, if he's not worrying about the next installment of the Liverpool FC soap opera, he's likely to be walking his Labradoodle Bailey.

Post by Matt Stevens

What’s your biggest airport bugbear?

by , Senior Home Researcher Transport & Travel 28 June 2014
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Airport queue

What’s your biggest gripe when you're at an airport? We surveyed more than 1,000 Which? members to tell us what frustrates them most before they fly off for their holidays... (more about airport frustrations...)

68 people have joined in this Conversation

Meet-and-greet airport parking – safe and secure?

by , Senior Home Researcher Transport & Travel 22 June 2014
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Meet and greet parking

How safe is your car when you leave it in the hands of an airport meet-and-greet parking company? You’d hope that your pride and joy is driven safely while you’re away. But that’s not always what we found… (more about meet-and-greet parking...)

6 people have joined in this Conversation

Two together railcard – is it worth it for you?

by , Senior Home Researcher Transport & Travel 28 April 2014
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Two friends travelling together by train

If you regularly use the railways and travel with your partner you might be interested in the new Two Together railcard. But how often would you need to use this railcard to make it pay for itself? (more about two together railcard...)

5 people have joined in this Conversation

Do car hire tricks drive you mad?

by , Senior Home Researcher Transport & Travel 26 February 2014
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Car hire

Do you hire cars when you go on holiday? And have you had a problem with the car companies you’ve hired through? We reveal the top pitfalls to avoid when booking a hire car. (more about car hire...)

30 people have joined in this Conversation

Do you complain when your trains are late or cancelled?

by , Senior Home Researcher Transport & Travel 17 February 2014
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Train campaign illustation

When you’re left shivering on the platform because the train is late or cancelled do you bother to complain? Now's the time to share your grievances and get the companies to take action. (more on train complaints...)

9 people have joined in this Conversation

Have you had a car hire nightmare?

by , Senior Home Researcher Transport & Travel 16 December 2013
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Car hire sign

Hiring a car on holiday should be stress free and easy, and for most of us it is. But all too often unexpected charges when we pick the car up or drop it off at the airport can turn this into a nightmare. (more about car hire...)

17 people have joined in this Conversation

Why don’t we haggle for our holidays?

by , Senior Home Researcher Transport & Travel 14 December 2013
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Free plane sign

We’ve been discussing haggling in recent weeks and the different ways you barter to bag a bargain. You’ve shared your success bartering for goods and services, but what happens when you haggle for a holiday? (more about haggling for holidays...)

One person has joined in this Conversation

If the cricket’s rained off, can I get my cash back?

by , Senior Home Researcher Consumer Rights 2 August 2013
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Cricket bat and ball

It’s been a great summer of Ashes cricket so far. The sun’s been shining and England are up against the Aussies. But what happens if it rains at the remaining test matches? How would you get your money back? (more about cricket rain refunds...)

One person has joined in this Conversation

Are you turned on by feature-heavy appliances?

by , Senior Home Researcher Energy & Home 27 May 2013
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Heston Blumenthal looking at his tea maker

Would you pay more for a kettle that boils to 80 and 90 degrees as well as 100 degrees? Appliances with lots of fancy features are making their way into our homes, but do we really need all the bells and whistles? (more about feature-heavy appliances...)

13 people have joined in this Conversation

Where do you buy your meat?

by , Senior Home Researcher Energy & Home 16 April 2013
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A steak dinner

Would you make an extra journey just to buy a great steak? Is it really worth your time, effort and money to go out of your way just for a piece of meat? Or do you pick up your steak with your weekly supermarket shop? (more about buying the best steak...)

18 people have joined in this Conversation

Your cooker complaints – give your oven a scolding

by , Senior Home Researcher Energy & Home 27 March 2013
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Pie in oven

Which cooker niggles get you all hot and bothered? Here’s your chance to take the oven gloves off and share you cooker complaints with the Which? Convo community. (more about cooker problems...)

49 people have joined in this Conversation

Train ticket machines have gone off the rails

by , Senior Home Researcher Transport & Travel 18 February 2013
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Train in grey and blue

Don’t you hate it when a rail ticket machine won't sell you the ticket you need? Ticket machines should cut queues and make buying tickets easier, but we found they don’t always sell the tickets passengers want to buy. (more about nightmare train ticket machines...)

14 people have joined in this Conversation

The Great British rugby ‘rip-off’ for Lions fans

by , Senior Home Researcher Money 21 January 2013
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British & Irish Lions rugby team playing against Australia

Why do I have to pay thousands to see the British & Irish Lions play when the Aussies pay £61 (AU$95) for a test match ticket? Shouldn’t we be able to buy tickets at face-value prices? (more about rubgy tickets...)

43 people have joined in this Conversation

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