Irritating hold music. A queue that nearly stretches out the door. Rude staff. There are so many ways to get customer service wrong. Is anyone getting it right? What’s your biggest customer service frustration?
Do you get refrigeration rage? Or is your fridge freezer frustration-free? We’re assessing our ease-of-use testing to find out which refrigeration features are the most important for manufacturers to get right.
It’s hard to keep track of the number one threat to our health – is it salt, is it sugar, is it saturated fat? Some manufacturers want us to feel less guilty about indulging in ‘naughty’ foods. What about reduced-fat cheese?
Is your washing machine a boring white box, or is it a smart, wi-fi connected model pre-loaded with apps to make cleaning your clothes as much fun as playing games on your smartphone?
Crystal rain, moonflower and ylang, ruby jasmine – not words that are normally associated with washing your clothes. Are you enticed by laundry detergents with fragrant-sounding names?
Modern appliances are designed to make our lives easier, but many come with little maintenance tasks we should carry out regularly to keep them running smoothly. Do they always make it on to your ‘to do’ list?
Autumn is upon us and it’s hard to avoid looking towards the colder months and thinking about staying warm. Is underfloor heating the key to a cosy winter? Is it worth the cost and upheaval?
More than a third of Which? members use the 60°C program on their washing machine regularly. But is 60 the magic number when it comes to keeping bacteria at bay? And do washing machines actually reach 60°C?
Many supermarkets engage in fierce battles to win customers over with the best deals. Are you loyal to your supermarket, or would you switch at the prospect of a truly tempting offer?
This week we invited Louise Ellman of the Transport Select Committee to start a discussion about parking charges in local town centres. So do they put you off shopping locally?
Food Safety Week is in full swing and the FSA wants us to think about our hygiene habits in the kitchen and the risks we take. Are you brave enough to take the Kitchen Check test?
We’ve found that energy prices are the biggest worry for consumers. But if so many of us are worried about how much we’re paying for our gas and electricity, why aren’t more of us switching suppliers?
I find myself making the oddest confessions here on Which? Convo. The news that JD Wetherspoon is planning to open a pub on the M40 inspired me to share something you may find shocking – I like service stations.
New research suggests that some UK children aren’t sure where the food they eat actually comes from. When you were a child, did you think cheese came from a plant, or tomatoes grew underground?