Have you had a smart meter installed in your house? The official roll-out’s due to start next year, but we’re concerned about the £10.9bn cost. That’s why we’re calling on the Government to urgently cut costs.
Even when the weather’s hotting up, you can’t keep energy costs out of the news. The latest development is a study of 540 homes which found a smiley face can help people save energy. Confused? Let me fill you in.
The latest in a long line of embarrassing episodes for the UK’s big energy providers came to light this morning, with the announcement that Eon has been ordered to pay £12m to customers due to large scale mis-selling.
An Advertising Standards Authority ruling has set some hares running in the world of broadband. The ASA upheld a complaint from a BT customer who claimed they were misled as to the speed they could achieve.
Do you live in Wheatley Road in Essex, or Erw Fawr in Wales? If you do, the results of a Uswitch survey suggest that you’re getting some of the slowest broadband download speeds in the country.
Has your broadband connection ever slowed down or dropped out altogether? Our research suggests that 13 million households experience problems with their internet connection…
Today is World Consumer Rights Day and our friends at Consumers International are using the opportunity to focus on your mobile rights. Time then, I thought, for an update on our Fixed Means Fixed campaign.
The Big Six have been asked by Ofgem to return millions to former customers after it was found they were holding £400m in credit from closed accounts. Are you owed money by your previous energy supplier?
Our energy market is broken. We don’t know if the price we pay for our energy is fair, trust in energy companies is at a disastrously low level and bills are rising sharply every year. It’s about time we fixed things.
Four days ahead of the Autumn Statement, the Government has announced proposals it says will save the average British household £50 on their energy bills.
£8.4bn – that’s the estimate of how much we’ve spent on successive government’s energy efficiency policies. And yet the majority of Britain’s homes still don’t have adequate insulation. It’s time something was done.
It’s been a big week in the world of energy, and its only Thursday. On Tuesday the Big Six were up in front of the Energy Select Committee, and today Ed Davey gave his Annual Energy Statement…
Even if you managed to find the clause buried in your ‘fixed’ mobile phone contract that says your provider can hike prices by the rate of RPI, would you know what that means?
MPs have criticised the way energy companies communicate price rises with their customers, causing ‘deep mistrust’. Do you know what’s actually causing your energy bills to go up?