Joanne Lezemore

Mark asks: Last June my wife bought a new treadmill. Recently while running on it, the frame snapped in half. When she called the company, it said the treadmill was out of warranty and there’s nothing it could do… (ask which?...)

8 people have joined in this Conversation

Andrina asks: After buying a car in 2010 it has been in and out of the garage ever since. On the last trip it had to have its flywheel, clutch, release mechanism and bearing replaced. (more about problem cars...)

2 people have joined in this Conversation

Simon asks: I've spent three days trying to order a cooker/hob. Currys has been far from helpful - it says there's a technical hitch and it cannot process the order, but it is still offering the deal on its website. (online orders Q&A...)

2 people have joined in this Conversation

Alison asks: My husband and I were given £400 of Habitat vouchers for our wedding. Unfortunately, as I have health problems, we struggled to get into any of the Habitat stores to use them and I couldn't use them online. (more about gift voucher restrictions...)

5 people have joined in this Conversation

Mattie asks: I understood the only way to avoid booking fees for concert tickets was to buy them direct from the box office with cash. However, the last time I bought tickets in this way, I was charged. (more about booking fees...)

18 people have joined in this Conversation

Robert asks: My local 24-hour convenience store doesn't display any prices, either on the shelves or the items themselves. I'd like to know if this is legal or if they should display prices? (Q&A on pricing disputes...)

7 people have joined in this Conversation

Terry asks: I recently had an annual service at Kwikfit, including fitting two new front tyres. About three weeks after, when hand washing my car, I discovered damage to both sills of the car at the two front jacking points. (Q&A about small claims court...)

5 people have joined in this Conversation

Helen asks: My daughter purchased a second-hand pram from a local shop for £180. When we started stripping it down to clean it, we discovered that the accompanying car seat is cracked and held together with tape. (Q&A on returning second-hand goods...)

One person has joined in this Conversation

Sylvia asks: I often find that when I return an item to a shop for a refund I'm asked to fill in a form for the shop to keep. It asks for my printed name, my signature, my full address and sometimes my phone number. (Q&A on shop refunds...)

17 people have joined in this Conversation

A decent builder or decorator is like gold dust - as the millions of people who've had disputes with traders will well know. So why do so few people know their rights and end up getting stung by a bad service? (more about solving builder disputes...)

22 people have joined in this Conversation

Stuart asked: My daughter recently purchased two tickets for T in the Park festival for £400 from a seller on eBay. She purchased the tickets in April and was told they would be despatched one week before the concert. (more about ticket scams...)

2 people have joined in this Conversation

Would you be surprised to hear you can't legally get a refund on purchases if you've simply changed your mind about them? Millions of us are being refused refunds on unwanted items – don't be one of them. (more about returning unwanted goods...)

One person has joined in this Conversation