Florence Buswell

Ever wondered what goes on with your mail between the sender and you? What exactly happened to the letter you should have received a fortnight ago? Why did that parcel marked ‘fragile’ arrive in bits? (more about dodgy deliveries...)

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With previous casualties Jessops and HMV returning to the high street after being placed into administration, are you rushing back to them with open arms? Or are you practising caution? (more about HMV and Jessops...)

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Here in the UK we are a nation of renters, with the private rented sector accounting for 4.7m households. There are a lot of advantages to renting, but what happens when you're stuck with a nightmare landlord? (more about nightmare landlords...)

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Some things can be too good to be true. In online shopping, a price discount of 99% would seem to fall into this category. But if the discount turns out the be a mistake, should the retailer honour it? (more about online pricing errors...)

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£1.2bn has been lost by Britain’s shoppers in the last year by not exercising their rights to return goods. That’s a difficult figure to digest. Here’s why brushing up on your rights could save you bundles. (more about consumer rights...)

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Last night Justin Bieber fans were left outraged after the pop star arrived on stage almost two hours late for a gig at the O2. Do Bieber fans have the right to a refund on their tickets? And if not, why not? (more about Bieber rights...)

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Unfortunately it’s become a bit of a high street trend for shops to go bust, often refusing to honour customers’ gift vouchers along the way. With a lack of rights surrounding them, are gift vouchers still a worthy gift? (more on giving gift vouchers...)

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Different nutrition advice may come and go, but getting your five-a-day is always going to be important. If you’re grabbing food on the go, you want something quick, convenient and healthy – but are smoothies the answer? (more about fruit smoothies...)

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If your mobile phone screen developed a crack, whose responsibility would it be? Yours, the retailer’s or the manufacturer’s? We think you shouldn't be left out of pocket for something that’s not your fault... (more about faulty smartphones...)

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A Stanford University study has suggested that there's no robust evidence to support the idea that eating organic is healthier than non-organic food. Is eating organic better for you - or just clever marketing? (more about organic food...)

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Pork sausages make one of the nation’s favourite meals, but what makes a tasty, premium pork sausage? Our taste tests show that there is such a thing as a delicious, cheap and relatively healthy pork banger. (more about tasty sausages...)

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Where do you go for your grocery shopping? I'm a self-confessed supermarket shopper. But is the convenience of supermarket shopping suppressing our appetite for locally produced food? (more about local produce...)

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