Eleanor Snow

Eleanor recently joined Which? to work in our Consumer Rights team which provides consumers with information and advice on their consumer rights. Covering everything from travel and shopping rights to dealing with faulty goods and taking disputes to the small claims court, the Consumer Rights team also helps consumers complain effectively and obtain redress where it's required. Before joining Which? Eleanor worked for a range of organisations - from Amnesty to Channel 4 - helping to ensure good online experiences for digital users.

Post by Eleanor Snow

Complain for change: don’t put up with dodgy deliveries

by Eleanor Snow, Digital Producer Consumer Rights 22 November 2012

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Parcels left on doorsteps in the rain, dumped in recycle bins and even thrown over fences are among the delivery problems that people have told us about. Are you clued up on your delivery rights? (complain for change...)

19 people have joined in this Conversation

Should we bother with gift vouchers anymore?

by Eleanor Snow, Digital Producer Consumer Rights 5 November 2012

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As another big retailer – this time Comet - goes into administration, many gift voucher holders could be out-of-pocket. Is it time we turned our backs on gift vouchers and gift cards? (more about voucher rights...)

24 people have joined in this Conversation

Complain for change: should O2 compensate me for its outage?

by Eleanor Snow, Digital Producer Consumer Rights 25 October 2012

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If companies want to show their customers how much they value them, responding well to complaints is essential. So, I wasn’t very happy with the response O2 gave me after I was hit by its network outage. (more about O2...)

8 people have joined in this Conversation

Complain for change: you can cancel your online order

by Eleanor Snow, Digital Producer Consumer Rights 12 October 2012

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Did you know that online retailers have to let you cancel your order if you change your mind? You only have up to seven working days to do so after receiving it, but it appears not all retailers know the rules. (more cancelling online goods...)

8 people have joined in this Conversation

Complain for change: reaping the rewards with compensation

by Eleanor Snow, Digital Producer Consumer Rights 16 August 2012

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For all you doubting Thomases out there, I thought I’d showcase some great examples of why complaining is really worth it – from free Olympic tickets to big bucks off your maintenance bill. (more about successful complaining...)

6 people have joined in this Conversation

Complain for change: crazy customer service cop-outs

by Eleanor Snow, Digital Producer Consumer Rights 2 August 2012

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As much as I profess the benefits of complaining, it can be a truly baffling experience thanks to the impressively ridiculous things that sales assistants sometimes say. What have you been told? (complain for change...)

14 people have joined in this Conversation

Complain for change: train company stopped in its tracks

by Eleanor Snow, Digital Producer Consumer Rights 19 July 2012

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The story of how my parents suffered at the hands of a train company is testament to the fact that complaining can get you somewhere. Has a complaint you made resulted in a positive change? (complain for change...)

5 people have joined in this Conversation

Don’t be haunted by nightmare builders

by Eleanor Snow, Digital Producer Consumer Rights 18 June 2012

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According to our recent survey, more than a quarter of Which? members who used a builder in the last year had problems. And when they got a tradesperson in to fix them, the average cost was a whopping £532. (more about builder disputes...)

12 people have joined in this Conversation