Catherine West

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Catherine is a researcher in the Money team at Which? looking at fraud, scams and privacy issues. Previously responsible for broadband and TV testing, as part of the Technology team.

Post by Catherine West

Save your cash from the zombie accounts

by , Senior Money Researcher Money 26 October 2013
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Zombie hand coming out the ground

The clocks are going back and Halloween is approaching. We might be embracing autumn but the last place you want to find a zombie is in your savings account. Do you need a wake-up call to the state of your savings? (more about zombie savings accounts...)

6 people have joined in this Conversation

Are you a Direct Debit devotee or paper statement supporter?

by , Senior Money Researcher Money 29 August 2013
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Letter icons

If you are reluctant to embrace the digital world, prefer to get paper copies of the household bills and want to pay them by cheque, did you know this could potentially be costing you an extra £276 a year? (more about paperless statements...)

12 people have joined in this Conversation

Do you splash your cash or pay with plastic?

by , Senior Money Researcher Money 4 June 2013
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Close-up of cash

Cash is the most popular way to pay in UK shops according to the British Retail Consortium. So do you prefer to flash the plastic or stump up the cash when you’re shopping? (more about flashing cash or plastic...)

16 people have joined in this Conversation

How safe is telephone banking?

by , Senior Money Researcher Money 21 May 2013
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telephone banking

Do you think your bank's security checks are thorough enough? When we investigated the banks' telephone security systems, we found big differences between the best and worst banks. (more about telephone banking security...)

6 people have joined in this Conversation

Are you happy to jump through hoops for telephone banking?

by , Senior Money Researcher Money 9 April 2013
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Pomeranian jumping through a hoop

These days, there are more ways to bank than ever. You can do it online or by using apps on your smartphone, but whatever happened to the good old-fashioned phone call? (more about telephone banking security...)

15 people have joined in this Conversation

How could George Osborne’s Budget help you?

by , Senior Money Researcher Money 18 March 2013
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George Osbourne budget brief case

With the Budget looming closer, our research reveals that the average household has slashed over £12,000 from their spending since the financial crisis. Will the Budget bring relief to struggling Brits? (more about the Budget...)

10 people have joined in this Conversation

Have you ever haggled for a better broadband deal?

by , Senior Money Researcher Technology 18 March 2013
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A woman using a phone and laptop

If you do one thing today, pick up the phone and call your broadband provider. Our latest investigation has shown it’s definitely worth getting in touch if you want a better deal. (more about broadband haggling...)

13 people have joined in this Conversation

The £5.2bn cash-stash we’re hiding in our homes

by , Senior Money Researcher Money 11 March 2013
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Cash hidden under a mattress

A recent survey found we Brits have almost £5.2bn in cash stashed in our homes. But before we get overexcited looking for our retirement funds in the sofa cushions, this works out to an average of £200 per household. (more about keeping cash in the house...)

4 people have joined in this Conversation

Britain’s biggest broadband and phone complaints

by , Senior Money Researcher Technology 25 January 2013
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Phone customers in maze

Broken broadband router? Internet unexpectedly cut off? Out-of-the-blue price increase? Poor customer service that doesn’t actually fix your problem? If any of these sound familiar, you’re not alone. (more about broadband and phone problems...)

64 people have joined in this Conversation

Christmas TV – will you be tuning in or turning off?

by , Senior Money Researcher Technology 24 December 2012
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Santa Claus in front of TV

It’s that time of year again when TV will either be a treat-filled festive cracker, or a duff cracker that leaves you glumly staring at your paper hat. Are you a festive telly fan? (more about Christmas TV...)

4 people have joined in this Conversation

Why pay for line rental when you only use broadband?

by , Senior Money Researcher Technology 20 December 2012
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Phone line cut

Why should we have to pay for a service we’re not using? It seems a little unfair to say the least, and for many, a landline phone falls into this category. If you only use broadband, why must you pay for line rental? (more about line rental charges...)

52 people have joined in this Conversation

Tinny tellies – what does your TV sound like?

by , Senior Money Researcher Technology 23 November 2012
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An ear

Sound quality still can't keep pace with picture quality, even on the latest TVs. But a recent Which? survey shows that nine in 10 of us count sound quality as an important factor when buying a new TV – so what’s going on? (more about HD TV sound...)

12 people have joined in this Conversation

Are broadband and mobile providers telling porkies?

by , Senior Money Researcher Technology 13 November 2012
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Man holding a mobile telephone, looking confused

Are broadband and mobile providers using unscrupulous tactics to sell you deals or upgrades that you don’t want? Could they also be billing us for data we haven’t even used? (more about broadband and mobile providers...)

7 people have joined in this Conversation

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