Catherine West

Do you think your bank's security checks are thorough enough? When we investigated the banks' telephone security systems, we found big differences between the best and worst banks. (more about telephone banking security...)

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These days, there are more ways to bank than ever. You can do it online or by using apps on your smartphone, but whatever happened to the good old-fashioned phone call? (more about telephone banking security...)

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With the Budget looming closer, our research reveals that the average household has slashed over £12,000 from their spending since the financial crisis. Will the Budget bring relief to struggling Brits? (more about the Budget...)

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If you do one thing today, pick up the phone and call your broadband provider. Our latest investigation has shown it’s definitely worth getting in touch if you want a better deal. (more about broadband haggling...)

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A recent survey found we Brits have almost £5.2bn in cash stashed in our homes. But before we get overexcited looking for our retirement funds in the sofa cushions, this works out to an average of £200 per household. (more about keeping cash in the house...)

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Broken broadband router? Internet unexpectedly cut off? Out-of-the-blue price increase? Poor customer service that doesn’t actually fix your problem? If any of these sound familiar, you’re not alone. (more about broadband and phone problems...)

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It’s that time of year again when TV will either be a treat-filled festive cracker, or a duff cracker that leaves you glumly staring at your paper hat. Are you a festive telly fan? (more about Christmas TV...)

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Why should we have to pay for a service we’re not using? It seems a little unfair to say the least, and for many, a landline phone falls into this category. If you only use broadband, why must you pay for line rental? (more about line rental charges...)

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Sound quality still can't keep pace with picture quality, even on the latest TVs. But a recent Which? survey shows that nine in 10 of us count sound quality as an important factor when buying a new TV – so what’s going on? (more about HD TV sound...)

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Are broadband and mobile providers using unscrupulous tactics to sell you deals or upgrades that you don’t want? Could they also be billing us for data we haven’t even used? (more about broadband and mobile providers...)

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Spam texts are fast becoming a regular annoyance for many of us. According to the ICO, there have been more than 30,000 unsolicited calls and texts reported in the last six months. So what’s being done about it? (more about spam texts...)

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LG’s updating one of its popular LED Smart TV ranges after our testing revealed a sound fault was so bad we had to make it a Don’t Buy. And, if you’ve already got one, LG’s offering to send an engineer out to fix it. (more about LG TVs...)

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