Charlotte Slayford

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Charlotte joined Which? in December 2010 as Consumer Action Editor. Known as Climate Charlotte in her role at the Foreign & Commonwealth Office she's now Consumer Charlotte as she helps encourage consumers to get involved online with Which?'s campaigns. Before that she was the digital officer at the Royal Academy of Dance and editorial assistant for dance gazette. She loves all things digital and recently completed her Diploma in Managing Digital Media.

Post by Charlotte Slayford

Your view: savvy shopping secrets revealed

by , Conversation Editor Consumer Rights 15 February 2013
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Hand shake on a deal

Were you out celebrating Valentine’s Day last night or did you spend the evening tucked up in front of the telly? If you’re a bargain hunter like me, no doubt you tuned into the new Channel 4 Show Secret Shoppers. (more about savvy shopping secrets...)

One person has joined in this Conversation

Tech addictions – can you be separated from your smartphone?

by , Conversation Editor Technology 8 January 2013
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Smartphone in hands

There’s a rule I’ve always abided by in my household – no phones at the table. It was a discipline my parents instilled in me and a rule I live by. So why would you be glued to your gadget when eating out? (more about technology addictions...)

5 people have joined in this Conversation

Complain for change: getting insurance admin fees refunded

by , Conversation Editor Consumer Rights 3 January 2013
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Cartoon cars sitting on hand

If you’ve ever moved house or got married, you may have been hit by additional charges for making simple changes to your insurance policy. Find out how my brother in-law got £90 worth of admin fees refunded. (complain for change...)

2 people have joined in this Conversation

A secret envelope with £10 inside – that’ll be a #GiveMonday

by , Conversation Editor Consumer Rights 31 December 2012
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GiveMonday's map

Has a random stranger ever shared an act of kindness with you? How about slipping you a £10 note just to make sure your Monday's a little less blue. That's what happened to me with my 'Give Mondays' experience... (more about Give Monday...)

One person has joined in this Conversation

Post-Christmas clear out – recycle, re-gift and reuse

by , Conversation Editor Energy & Home 27 December 2012
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Wrapping paper

We spend many months preparing for Christmas, but what do we do with all the packaging when the big day has been and gone? I’m lucky with my local recycling facilities, but what do you do with your festive fodder? (more about recycling at Christmas...)

4 people have joined in this Conversation

Will branded cigarette packets go up in smoke?

by , Conversation Editor Consumer Rights 4 December 2012
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Plain cigarette packet against red background

As a non-smoker it’s difficult for me to know what might put me off smoking. As Australia implements its ban on branded cigarette packing I’m intrigued to know if this approach would ever get adopted in the UK. (more about the non-branded cigarette packets...)

14 people have joined in this Conversation

Complain for change: what are your rights if the power goes out?

by , Conversation Editor Energy & Home 8 November 2012
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Men working on overhead power cables during sunset

A couple of weeks back the UK Power Network wrote to tell me that the power in our area would be cut off for essential work. The works didn’t happen on the planned day, but I was caught out two days later. (more about power outage rights...)

2 people have joined in this Conversation

Has your local council turned the lights out?

by , Conversation Editor Energy & Home 29 October 2012
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Man walking along a dimly lit road

So did you remember to turn your clocks back last weekend? The autumnal change will mean we’re feeling the dark even earlier, but could plans by your local council mean our lamp-lit streets are short-lived? (more on street lighting...)

9 people have joined in this Conversation

Do you keep tabs on your energy usage?

by , Conversation Editor Energy & Home 24 October 2012
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Female with cardboard cut out smile

Last week was National Baking Week so I made cookies for the team. With this week being Big Energy Saving Week I've been pondering how to celebrate - so I got up-close and personal with my energy monitor. (more on energy monitors...)

15 people have joined in this Conversation

Your comments this week – ice creams, burgers and TVs

by , Conversation Editor Consumer Rights 28 September 2012
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Telephone and speech bubbles

Would you be sad to see the back of the ice cream van? Did LG’s response to a telly dilemma show a company tuned in to its customers? This, and much more, in your comments of the week. (your comments this week...)

What's your opinion on this story?

Complain for change: the pot of PPI money is running out

by , Conversation Editor Money 27 September 2012
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Empty purse

Over the years millions of people have claimed back mis-sold PPI. Our new research suggests the money banks have allocated for compensation is set to run out. We need banks to confirm more's on the way. (complain for change...)

One person has joined in this Conversation

Are tech savvy toddlers putting you to shame?

by , Conversation Editor Technology 27 August 2012
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Child using smartphone

A recent conversation with my two-year-old nephew has made me realise just how tech savvy children are. Is this interest nurturing a generation of children who are a step-ahead of parents on the technology front? (more about tech savvy kids...)

12 people have joined in this Conversation

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