When is a guarantee not a guarantee? In the case of Easyjet’s cabin bag guarantee, it’s when the airport departure gate staff ignore it. Has Easyjet put your cabin baggage in the hold?
When you’re shopping for holiday flights, always make sure to check the provider is ATOL protected. But be careful – we’ve found some websites that are displaying the ATOL logo despite not being protected.
Changing bank accounts doesn’t come naturally to me – I’ve only done it twice in 25 years. But I’m now prepared to move banks 20 times in the next 20 years if I see the need.
Tax-free Premium Bonds might seem like a safe home for your savings with a long-shot of a huge windfall. But have you had enough of waiting for a win and withdrawn your bonds for an alternative investment ?
To my shame, I have little idea about what’s covered by my home insurance. Will my fence, blown down in this week’s storms, be repaired under my policy? Would my water company cover me for a burst pipe?
Is Ryanair turning nice? This autumn has brought the unprecedented spectacle of the airline’s famously unrepentant boss Michael O’Leary apologising and pledging to listen to customers.
Our research finds that getting medical attention on a cruise ship could cost you hundreds of pounds. From seasickness to forgetting your pills, watch out for costly medical bills that’ll leave you feeling queasy.
Travel companies are supposed to give you memories that last a lifetime, not phone bills that take a lifetime to pay off! We found 70% of travel firms using expensive phone numbers for their customer helplines.
In the summer thousands of holiday deals appear online, tempting us all to treat ourselves to a break. We’ve been investigating these deals to find out if the price you see is the price you’ll pay.
What’s the cost of a misplaced ‘e’? Not a lot, I’d have thought. If I misspell my name ‘Grey’ and then correct it to ‘Gray’, it takes a split second. So why can it be such a drawn out and costly affair for airline passengers?
When it comes to hiring cars abroad, you’ve told us that fuel costs, insurance costs, unclear websites, extra charges and disputed damage are all factors that have given you cause for complaint.
You may have noticed that children tend to be smaller than adults. So why should a family travelling with children pay more for a villa holiday if the kids take up less space than grown-ups?
Some airlines try very hard to get you to buy travel insurance from them when you book a flight online. But are the insurance policies they offer actually any good?
Car hire websites are taking customers for a ride by hitting them with sneaky charges not included in the headline price. Have you been hit by hidden car hire charges?