Chris Gray

avatar

Chris Gray is acting assistant editor for Which? Travel. He joined Which? from Travel Trade Gazette where he was news editor. He has been in journalism for nearly 20 years and worked on titles including the Birmingham Post and The Independent. He lives in south west London and with his partner and daughter.

Post by Chris Gray

Is Easyjet’s ‘cabin bag guarantee’ really guaranteed?

by , Assistant Travel Editor Transport & Travel 8 July 2014
VN:F [1.9.22_1171]
4 - 1
easyJet plane

When is a guarantee not a guarantee? In the case of Easyjet’s cabin bag guarantee, it’s when the airport departure gate staff ignore it. Has Easyjet put your cabin baggage in the hold? (more about Easyjet's baggage guarantee...)

14 people have joined in this Conversation

Buying flights? Beware of ATOL fakers

by , Assistant Travel Editor Transport & Travel 4 July 2014
VN:F [1.9.22_1171]
1 - 1
airlines surcharges BEUC

When you're shopping for holiday flights, always make sure to check the provider is ATOL protected. But be careful - we've found some websites that are displaying the ATOL logo despite not being protected. (more about holiday scams...)

4 people have joined in this Conversation

When the next best bank account comes along, I’ll be off!

by , Assistant Travel Editor Money 30 June 2014
VN:F [1.9.22_1171]
0 - 0
Goodbye

Changing bank accounts doesn’t come naturally to me – I’ve only done it twice in 25 years. But I’m now prepared to move banks 20 times in the next 20 years if I see the need. (more about switching banks...)

5 people have joined in this Conversation

Is it time to cash in your premium bonds?

by , Assistant Travel Editor Money 1 March 2014
VN:F [1.9.22_1171]
2 - 1
Child against savings board

Tax-free Premium Bonds might seem like a safe home for your savings with a long-shot of a huge windfall. But have you had enough of waiting for a win and withdrawn your bonds for an alternative investment ? (more about premium bonds...)

14 people have joined in this Conversation

Has a Homeserve flyer made its way through your door?

by , Assistant Travel Editor Money 13 February 2014
VN:F [1.9.22_1171]
2 - 0
A burst water pipe

To my shame, I have little idea about what’s covered by my home insurance. Will my fence, blown down in this week’s storms, be repaired under my policy? Would my water company cover me for a burst pipe? (more about home cover...)

6 people have joined in this Conversation

Can Ryanair turn over a new leaf?

by , Assistant Travel Editor Transport & Travel 31 October 2013
VN:F [1.9.22_1171]
8 - 1
Ryanair plane

Is Ryanair turning nice? This autumn has brought the unprecedented spectacle of the airline’s famously unrepentant boss Michael O’Leary apologising and pledging to listen to customers. (more about Ryanair's customer service...)

35 people have joined in this Conversation

Cruise ship medical bills that leave you feeling seasick

by , Assistant Travel Editor Transport & Travel 24 October 2013
VN:F [1.9.22_1171]
1 - 0
Man on cruise ship

Our research finds that getting medical attention on a cruise ship could cost you hundreds of pounds. From seasickness to forgetting your pills, watch out for costly medical bills that’ll leave you feeling queasy. (more about cruise ship medical bills...)

13 people have joined in this Conversation

Travel firms should send costly calls packing

by , Assistant Travel Editor Transport & Travel 10 October 2013
VN:F [1.9.22_1171]
7 - 2
Airport phone

Travel companies are supposed to give you memories that last a lifetime, not phone bills that take a lifetime to pay off! We found 70% of travel firms using expensive phone numbers for their customer helplines. (more about travel firm numbers...)

20 people have joined in this Conversation

From £199! Are online holiday prices the real deal?

by , Assistant Travel Editor Transport & Travel 22 June 2013
VN:F [1.9.22_1171]
0 - 0
Hooking a hotel and an aeroplane

In the summer thousands of holiday deals appear online, tempting us all to treat ourselves to a break. We've been investigating these deals to find out if the price you see is the price you’ll pay. (more about holiday deal prices...)

3 people have joined in this Conversation

Up to £160: the cost of a spelling mistake on an airline ticket

by , Assistant Travel Editor Transport & Travel 21 June 2013
VN:F [1.9.22_1171]
1 - 0
Pen crossing out error

What’s the cost of a misplaced ‘e’? Not a lot, I’d have thought. If I misspell my name ‘Grey’ and then correct it to ‘Gray’, it takes a split second. So why can it be such a drawn out and costly affair for airline passengers? (more about airline name change fees...)

8 people have joined in this Conversation

Revealed: car hire complaints that drive you round the bend

by , Assistant Travel Editor Transport & Travel 18 June 2013
VN:F [1.9.22_1171]
0 - 0
Car on road

When it comes to hiring cars abroad, you’ve told us that fuel costs, insurance costs, unclear websites, extra charges and disputed damage are all factors that have given you cause for complaint. (more about car hire complaints...)

12 people have joined in this Conversation

Booking a villa? Beware – kids could cost more than adults

by , Assistant Travel Editor Transport & Travel 24 April 2013
VN:F [1.9.22_1171]
3 - 0
A holiday playhouse

You may have noticed that children tend to be smaller than adults. So why should a family travelling with children pay more for a villa holiday if the kids take up less space than grown-ups? (more about villa prices for children...)

5 people have joined in this Conversation

Would you buy travel insurance from an airline?

by , Assistant Travel Editor Transport & Travel 23 April 2013
VN:F [1.9.22_1171]
1 - 3
Flying sheets of paper

Some airlines try very hard to get you to buy travel insurance from them when you book a flight online. But are the insurance policies they offer actually any good? (more about airlines selling travel insurance...)

2 people have joined in this Conversation

Car hire sites are taking you for a ride

by , Assistant Travel Editor Transport & Travel 18 April 2013
VN:F [1.9.22_1171]
6 - 1
Car windscreen

Car hire websites are taking customers for a ride by hitting them with sneaky charges not included in the headline price. Have you been hit by hidden car hire charges? (more about car hire sites...)

56 people have joined in this Conversation

Browse by Category

Consumer Rights

767 Conversations

9519 Participants

27269 Comments

Energy & Home

646 Conversations

7110 Participants

24502 Comments

Money

814 Conversations

6013 Participants

15650 Comments

Technology

773 Conversations

7493 Participants

19457 Comments

Transport & Travel

597 Conversations

4781 Participants

13442 Comments