Featured Conversations

Don’t have a nice day! Your customer service gripes

by 17 September 2014
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Irritating hold music. A queue that nearly stretches out the door. Rude staff. There are so many ways to get customer service wrong. Is anyone getting it right? What’s your biggest customer service frustration? (more about phone customer service...)

Are you fed up with nuisance neighbours?

by 16 September 2014
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Loud arguing, doors slamming, TV blaring or heavy stomping? Or how about dumped rubbish, overflowing bins, untidy gardens or anti-social behaviour? Have you suffered from a nuisance neighbour? (more about nuisance neighborus...)

Through the hacker’s eyes: how to bank safely online

by 15 September 2014
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Our latest test of online banking security found many have improved since last year. That’s not to say you should rest on your laurels. Here’s Ken, one of the hackers who helped us, on how to protect yourself. (more about online security...)

Are you getting the fish you pay for?

by 14 September 2014
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In our latest round of food testing, as part of our Stop Food Fraud campaign, we’ve found some fishy goings on in fish ‘n’ chip shops. Is the fish you’re ordering the fish you’re getting? (more about fish fraud...)

Are we paying a fair price for our energy?

by 12 September 2014
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Has autumn's arrival prompted you to think about your energy bills? At Which?, we're renewing our efforts to tackle the UK's energy issues and have launched a new campaign to get you a fair price for energy. (more on fair energy pricing...)

Other top Conversations

  • Don’t have a nice day! Your customer service gripesRobot
  • Are you fed up with nuisance neighbours?Noisy neighbours
  • Through the hacker’s eyes: how to bank safely onlinePassword screen
  • Are you getting the fish you pay for?Fish and chips
  • Are we paying a fair price for our energy?Fair energy illustration

It’s not worth paying for boiler cover

by , Senior Home Researcher Energy & Home 18 September 2014
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Boiler being serviced

Our annual boilers survey has revealed a surprising nugget: those who pay for boiler cover could be better off forgoing their contract and paying for repairs on an ad-hoc basis. Do you pay for boiler cover? (more about boiler cover...)

What's your opinion on this story?

Don’t have a nice day! Your customer service gripes

by , Researcher Energy & Home 17 September 2014
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Robot

Irritating hold music. A queue that nearly stretches out the door. Rude staff. There are so many ways to get customer service wrong. Is anyone getting it right? What’s your biggest customer service frustration? (more about phone customer service...)

8 people have joined in this Conversation

Have you paid for ‘speaking clock’ calls you didn’t make?

by , Technology Researcher Technology 16 September 2014
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Man looking at mobile phone bill

Do you check your monthly phone bill? It might seem like a bit of a chore, but you might miss something - like a 'speaking clock' call you were charged for but never made... (more about speaking clock call charges...)

3 people have joined in this Conversation

Are you fed up with nuisance neighbours?

by , Digital Producer Consumer Rights 16 September 2014
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Noisy neighbours

Loud arguing, doors slamming, TV blaring or heavy stomping? Or how about dumped rubbish, overflowing bins, untidy gardens or anti-social behaviour? Have you suffered from a nuisance neighbour? (more about nuisance neighborus...)

9 people have joined in this Conversation

Through the hacker’s eyes: how to bank safely online

by , Ethical Hacker Money 15 September 2014
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Password screen

Our latest test of online banking security found many have improved since last year. That’s not to say you should rest on your laurels. Here’s Ken, one of the hackers who helped us, on how to protect yourself. (more about online security...)

9 people have joined in this Conversation

Are you getting the fish you pay for?

by , Campaigns Manager Consumer Rights 14 September 2014
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Fish and chips

In our latest round of food testing, as part of our Stop Food Fraud campaign, we’ve found some fishy goings on in fish ‘n’ chip shops. Is the fish you’re ordering the fish you’re getting? (more about fish fraud...)

4 people have joined in this Conversation

Would you make an investment if it led to social change?

by , Cabinet Office Money 13 September 2014
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Social investment

Today’s the UK’s first Social Saturday, a day to celebrate social enterprises - businesses driven by a social mission. Rob Parker at the Cabinet Office wants to know whether you’d make a social investment. (more about social investment...)

6 people have joined in this Conversation

Are we paying a fair price for our energy?

by , Campaigns Manager Energy & Home 12 September 2014
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Fair energy illustration

Has autumn's arrival prompted you to think about your energy bills? At Which?, we're renewing our efforts to tackle the UK's energy issues and have launched a new campaign to get you a fair price for energy. (more on fair energy pricing...)

10 people have joined in this Conversation

O’Leary: customers flock to Ryanair despite Which? surveys

by , Ryanair CEO Transport & Travel 11 September 2014
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Ryanair aircraft

In this guest post Ryanair’s chief exec Michael O’Leary argues that Which? surveys don’t reflect what customers want from an airline. What’s most important to you when you fly? Do you fly with Ryanair? (more about Ryanair...)

12 people have joined in this Conversation

Is your cash held in a closed energy account?

by , Conversation Editor Energy & Home 11 September 2014
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Pound coin on gas hob

The Big Six energy suppliers have taken up Ofgem’s challenge to refund their customers more than £153m held in closed accounts. Are you owed money by an energy supplier? (more about energy cash...)

3 people have joined in this Conversation

Is bigger always better?

by , Conversation Editor Technology 10 September 2014
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iPhone 6 'bigger than bigger'

‘Bigger than bigger’ says Apple about the new iPhone 6 and its even bigger brother iPhone 6 Plus. The manufacturer that once lauded thumb-friendly phones has gone big… too big? (more about the iPhone 6...)

3 people have joined in this Conversation

Dementia: are carers getting the support they need?

by , Elderly Care Editor Energy & Home 10 September 2014
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Older person's hands being held

I recently visited a family friend, who was diagnosed with vascular dementia a year ago. I had heard that he was a greatly diminished person, so I was almost prepared for the man who greeted me. (more about living with dementia...)

One person has joined in this Conversation

Who owns who? And why it matters to your savings

by , Researcher/Writer Money 9 September 2014
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£85k in flowers

Why do you need to know which financial brand owns your bank? Because if you place too much of your cash in a single institution, you could lose some of it if your bank goes bust. The more you know… (more about who owns who...)

4 people have joined in this Conversation

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