Featured Conversations

Ditch your old TV – it’s time to upgrade

by 22 August 2014
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Every year TV manufacturers try to tempt us with bigger, better, flashier sets. So, the question is, should you upgrade? If your TV's more than four years old, it could well be time… (more about old TVs...)

Is your smart TV watching you?

by 21 August 2014
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Targeted advertising is big business, and you are the product. You might be used to this online, but what if your smart TV was snooping on you and using that to serve you ads? Well, that’s exactly what could be happening. (more about smart TV snooping...)

‘Hurry, deals must end soon!’ We’ve heard it all before

by 20 August 2014
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Online shops – like any shops – employ a range of tricks and tactics to get you to spend more. One of these tactics is using ‘time limited’ offers – but are the deadlines they give always honest? (more about online tricks...)

Laser eye surgery: what do you see?

by 18 August 2014
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You’ll see lots of advertising for laser eye surgery, but what should you know before you decide to go through with it? Our latest undercover investigation finds laser eye clinics failing to clearly explain the risks. (more about laser surgery...)

The most frustrating flaws in everyday products

by 17 August 2014
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'Tumble dryers that don’t dry your clothes'. That was recently voted as the most frustrating flaw in an everyday product as uncovered by our tests. What else is grinding your gears? (more about frustrating flaws...)

Other top Conversations

  • Ditch your old TV - it's time to upgradeTV in bin
  • Is your smart TV watching you?TV in eye
  • ‘Hurry, deals must end soon!’ We’ve heard it all beforeMan running with clock
  • Laser eye surgery: what do you see?Laser eye
  • The most frustrating flaws in everyday productsAngry man pulling hair out

Ebay changes its protection policy – will you be out of pocket?

by , Consumer Rights Producer Consumer Rights 23 August 2014
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Ebay logo

You may have heard that Ebay is celebrating its 15th birthday this week, but did you know about the changes to its dispute resolution policy, including reducing the amount of time you have to report problems? (more about new Ebay rules...)

What's your opinion on this story?

Three rights the travel industry would rather you didn’t use

by , Chief Executive Transport & Travel 22 August 2014
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holiday illustration

With an estimated two million Brits due to head overseas this bank holiday, there are a few consumer rights you can rely on when travel doesn't go as planned. Have you ever exercised your travel rights?  (more about travel rights...)

One person has joined in this Conversation

Ditch your old TV – it’s time to upgrade

by , Technology Researcher Technology 22 August 2014
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TV in bin

Every year TV manufacturers try to tempt us with bigger, better, flashier sets. So, the question is, should you upgrade? If your TV's more than four years old, it could well be time… (more about old TVs...)

6 people have joined in this Conversation

Is your smart TV watching you?

by , Senior Technology Researcher Technology 21 August 2014
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TV in eye

Targeted advertising is big business, and you are the product. You might be used to this online, but what if your smart TV was snooping on you and using that to serve you ads? Well, that’s exactly what could be happening. (more about smart TV snooping...)

4 people have joined in this Conversation

FCO: How we helped 17,000 Brits abroad last year

by , Consular Minister, FCO Transport & Travel 20 August 2014
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Bursting holiday suitcase

In this guest post from the FCO's Parliamentary Under-Secretary of State, James Duddridge, we find out how the Government helps British holiday-makers when they experience holiday hassles overseas... (more about Brits abroad...)

What's your opinion on this story?

‘Hurry, deals must end soon!’ We’ve heard it all before

by , Senior Home Researcher Consumer Rights 20 August 2014
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Man running with clock

Online shops – like any shops – employ a range of tricks and tactics to get you to spend more. One of these tactics is using ‘time limited’ offers – but are the deadlines they give always honest? (more about online tricks...)

3 people have joined in this Conversation

How has your spending changed in the last 10 years?

by , Head of Economic Analysis Money 19 August 2014
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UK money

We’re currently undertaking a major piece of analysis to better understand how consumer spending has changed over the last 10 years. What do you spend your money on now that you didn’t a decade ago? (more about spending...)

3 people have joined in this Conversation

Jane Bradley: hang up on costly phone unlocking

by , The Scotsman Technology 18 August 2014
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Lock and key on phone

In this guest post, Jane Bradley of The Scotsman writes about the murky world of backstreet phone unlocking. Have you ever got your phone unlocked in an independent shop to avoid your network’s high fees? (more about phone unlocking...)

8 people have joined in this Conversation

Laser eye surgery: what do you see?

by , Senior Health Researcher Consumer Rights 18 August 2014
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Laser eye

You’ll see lots of advertising for laser eye surgery, but what should you know before you decide to go through with it? Our latest undercover investigation finds laser eye clinics failing to clearly explain the risks. (more about laser surgery...)

71 people have joined in this Conversation

The most frustrating flaws in everyday products

by , Home Product Researcher Energy & Home 17 August 2014
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Angry man pulling hair out

'Tumble dryers that don’t dry your clothes'. That was recently voted as the most frustrating flaw in an everyday product as uncovered by our tests. What else is grinding your gears? (more about frustrating flaws...)

6 people have joined in this Conversation

Loyalty to your insurer could cost you dearly

by , Money Researcher Money 16 August 2014
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Man with hand on heart

Last month I asked whether loyalty pays when it comes to buying key services, like insurance. We’ve now crunched the numbers to find out whether loyalty really does pay or not… (more about loyalty...)

One person has joined in this Conversation

Ever been sent dodgy electricals by an online shop?

by , Consumer Rights 15 August 2014
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Plugs ordered from Amazon Marketplace

Ever ordered electricals from an online shop only for a different product to arrive? Which? Convo community regular Socketman collaborates with Wavechange and Scott on this counterfeit electricals debate. (more about electricals...)

10 people have joined in this Conversation

Would you pay 50p to skip the call waiting queue?

by , Conversation Editor Technology 14 August 2014
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50 pence

The mobile phone provider EE has introduced a 50p fee to jump the queue on its customer service helpline. Is that a price worth paying or a kick in the teeth? (more about paying not to wait...)

41 people have joined in this Conversation

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