Featured Conversations

Tell us your holiday horror stories

by 23 May 2015
VN:F [1.9.22_1171]
0 - 0

Thanks to the internet, it’s easier than ever to find out about the hotel or resort where you plan to spend your summer holiday. But plenty of us still have horror stories to share about places that weren’t quite as described. (more about holiday horror stories ...)

Best and worst shops: Did Frozen drag down the Disney Store?

by
VN:F [1.9.22_1171]
0 - 0

Each year we ask customers to help us find the UK’s best and worst shops. One of the more surprising results this time was Disney Store falling from 2nd to 43rd in one year. Could the 'Frozen effect' be to blame? (more about best and worst shops ...)

Which call centres keep you waiting longest?

by 21 May 2015
VN:F [1.9.22_1171]
0 - 0

What’s the most annoying sound you can think of? A crying baby on a plane? A neighbour with a drill? A car alarm at 3am? For me, it’s bubbly pop music while on hold to call centres. (more about call centres ...)

Misleading special offers still on supermarket shelves

by 20 May 2015
VN:F [1.9.22_1171]
1 - 0

It’s been nearly a month since we submitted our super-complaint on supermarket pricing, and we’re still finding more evidence of misleading pricing tactics on supermarket shelves. (more about supermarket special offers ...)

Why I hate supermarket self-service checkouts

by 18 May 2015
VN:F [1.9.22_1171]
1 - 0

Self-service checkouts - they seem to be on an unstoppable rise in supermarkets, banks and other stores. I hate them - am I just a Luddite trying to hold back the tide of progress? (more about self-service checkouts ...)

Other top Conversations

  • Tell us your holiday horror storiesbad hotel
  • Best and worst shops: Did Frozen drag down the Disney Store?Disney characters
  • Which call centres keep you waiting longest?call centre 2
  • Misleading special offers still on supermarket shelvesPut an end to misleading pricing
  • Why I hate supermarket self-service checkoutssupermarket_queue_cropped

Tell us your holiday horror stories

by , Senior Home Researcher Transport & Travel 23 May 2015
VN:F [1.9.22_1171]
0 - 0
bad hotel

Thanks to the internet, it’s easier than ever to find out about the hotel or resort where you plan to spend your summer holiday. But plenty of us still have horror stories to share about places that weren’t quite as described. (more about holiday horror stories ...)

What's your opinion on this story?

Best and worst shops: Did Frozen drag down the Disney Store?

by , Which? Magazine Editor Money 23 May 2015
VN:F [1.9.22_1171]
0 - 0
Disney characters

Each year we ask customers to help us find the UK’s best and worst shops. One of the more surprising results this time was Disney Store falling from 2nd to 43rd in one year. Could the 'Frozen effect' be to blame? (more about best and worst shops ...)

One person has joined in this Conversation

Which call centres keep you waiting longest?

by , Technology Researcher Consumer Rights 21 May 2015
VN:F [1.9.22_1171]
0 - 0
call centre 2

What’s the most annoying sound you can think of? A crying baby on a plane? A neighbour with a drill? A car alarm at 3am? For me, it’s bubbly pop music while on hold to call centres. (more about call centres ...)

6 people have joined in this Conversation

Misleading special offers still on supermarket shelves

by , Campaigns Manager Consumer Rights 20 May 2015
VN:F [1.9.22_1171]
1 - 0
Put an end to misleading pricing

It’s been nearly a month since we submitted our super-complaint on supermarket pricing, and we’re still finding more evidence of misleading pricing tactics on supermarket shelves. (more about supermarket special offers ...)

7 people have joined in this Conversation

How can we prevent mobile phone fraud?

by , Ethical Hacker Consumer Rights 19 May 2015
VN:F [1.9.22_1171]
0 - 0
mobile-fraud

Which? hired experts Pen Test Partners to test the security of the websites of the four major mobile phone providers. In this guest post Ken Munro, from the company, explains the test and what they found. (more about mobile fraud ...)

2 people have joined in this Conversation

Why I hate supermarket self-service checkouts

by , Conversation Editor Consumer Rights 18 May 2015
VN:F [1.9.22_1171]
1 - 0
supermarket_queue_cropped

Self-service checkouts - they seem to be on an unstoppable rise in supermarkets, banks and other stores. I hate them - am I just a Luddite trying to hold back the tide of progress? (more about self-service checkouts ...)

50 people have joined in this Conversation

Your view: how much would you pay for a comfortable flight?

by , Conversation Moderator Consumer Rights 17 May 2015
VN:F [1.9.22_1171]
0 - 0
Airplane flying over number runway

How much would you be prepared to pay for extra legroom on a flight? 'Not very much', is the answer from most of you so far. Our poll's still open, so make sure to cast your vote. (more about legroom on planes ...)

5 people have joined in this Conversation

Has someone tried to fool you with a pension scam?

by , Consumer Rights Producer Consumer Rights 16 May 2015
VN:F [1.9.22_1171]
0 - 0
Better Pensions

Have you received potentially fraudulent sales calls, emails and junk mail about your pension? We’ve found that one in three people over 55 has - would you ever trust a cold caller? (more about pension scams ...)

3 people have joined in this Conversation

The three key ways to avoid sunburn this summer

by , Cancer Research UK Consumer Rights 15 May 2015
VN:F [1.9.22_1171]
2 - 0
Sun cream on shoulder

Here's hoping we get some good weather over the weekend. In this guest post, Sarah Williams, a health information manager at Cancer Research, looks at how to enjoy the sun safely. (more about sunscreens ...)

6 people have joined in this Conversation

We’re improving Which? Convo and we need your help

by , Conversation Editor Technology 15 May 2015
VN:F [1.9.22_1171]
5 - 1
Question marks on web browser

Hi folks, I’m just taking a breather from redeveloping our beloved community website. We’re working on a whole host of improvements to Which? Convo and we need your help… (more on the new Which? Convo...)

13 people have joined in this Conversation

How smart does a kettle really need to be?

by , Conversation Editor Energy & Home 14 May 2015
VN:F [1.9.22_1171]
0 - 0
ikettle

My brother-in-law loves gadgets. Ideally, he’d like to be able to control all the appliances in his home with a smartphone app or a remote - for him, the ‘smart’ kettle is a dream come true. (more about the wi-fi kettle ...)

11 people have joined in this Conversation

Making chicken safe – what needs to be done

by , Food Standards Agency Consumer Rights 13 May 2015
VN:F [1.9.22_1171]
0 - 0
Which? Chicken Mascot

In this guest post, Catherine Brown, chief executive of the Food Standards Agency, looks at what you, and the food industry, can do to keep your family safe from Campylobacter on raw poultry. (more about making chicken safe ...)

5 people have joined in this Conversation

Why I hate supermarket sliced and packaged bread

by , Which? deputy editor, home and garden Energy & Home 12 May 2015
VN:F [1.9.22_1171]
4 - 1
Why I hate supermarkets

There is a huge array of plastic-wrapped sliced pap in supermarkets that tries to pretend it’s bread. But I know better. My breadmaker produces a loaf that has a gorgeous crust and a tasty, soft innard that smells divine. (more about making your own bread ...)

14 people have joined in this Conversation

How long have HMRC helplines kept you waiting?

by , Senior Money Researcher Money 11 May 2015
VN:F [1.9.22_1171]
0 - 0
Person making phone call

You're still facing long waiting times and having your call cut off when phoning Her Majesty’s Revenue & Customs – that’s clear from the stories you’ve told us. So we're starting a poll to find out how long you've waited. (more about HMRC helplines ...)

30 people have joined in this Conversation

Browse by Category

Consumer Rights

843 Conversations

10515 Participants

31514 Comments

Energy & Home

706 Conversations

8303 Participants

28917 Comments

Money

865 Conversations

6906 Participants

18045 Comments

Technology

819 Conversations

8685 Participants

22942 Comments

Transport & Travel

616 Conversations

5193 Participants

14649 Comments