Featured Conversations

How does your bank tackle fraud?

by 3 August 2015
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Each week seems to bring with it a new scam and with more than half of all UK adults banking online, fraudsters are having a field day. So how supportive is your bank when you’ve been a victim of fraud? (more about bank fraud...)

No more unexpected item in the bagging area

by 2 August 2015
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Tesco says it’s making its self-service checkouts ‘friendlier and more helpful’ – no more being told there’s an ‘unexpected item in bagging area’. But will the changes make you more likely to use them? (more about supermarket self-service checkouts ...)

Briefcases: How to challenge a parking notice

by 1 August 2015
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A Which? Legal member has successfully fought a parking penalty notice with our help by arguing that the signs that were on display in the council-run car park were confusing. (more about parking notices ...)

We’re writing to supermarkets about misleading pricing tactics

by 31 July 2015
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A couple of weeks ago we reported on Convo the result of an inquiry into misleading and unclear pricing in supermarkets. We’d now like to hear from the supermarkets what they’ll do to tackle these problems. (more about supermarket pricing ...)

Is changing your mobile phone deal about to become easier?

by 30 July 2015
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It should be easy to change your mobile phone provider to get a better deal. In practice though, we all know switching can be a real hassle. Now Ofcom says it plans to make the process much simpler and quicker. (more about switching mobile phone ...)

Other top Conversations

  • How does your bank tackle fraud?Piggy bank with plaster on face
  • No more unexpected item in the bagging areasupermarkets
  • Briefcases: How to challenge a parking noticeparkingcropped
  • We're writing to supermarkets about misleading pricing tacticsPut an end to misleading pricing
  • Is changing your mobile phone deal about to become easier?Unlock Better Mobile Deals logo

How does your bank tackle fraud?

by , Senior money researcher Money 3 August 2015
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Piggy bank with plaster on face

Each week seems to bring with it a new scam and with more than half of all UK adults banking online, fraudsters are having a field day. So how supportive is your bank when you’ve been a victim of fraud? (more about bank fraud...)

What's your opinion on this story?

No more unexpected item in the bagging area

by , Conversation Editor Consumer Rights 2 August 2015
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supermarkets

Tesco says it’s making its self-service checkouts ‘friendlier and more helpful’ – no more being told there’s an ‘unexpected item in bagging area’. But will the changes make you more likely to use them? (more about supermarket self-service checkouts ...)

6 people have joined in this Conversation

Briefcases: How to challenge a parking notice

by , Which? Legal Lawyer Consumer Rights 1 August 2015
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parkingcropped

A Which? Legal member has successfully fought a parking penalty notice with our help by arguing that the signs that were on display in the council-run car park were confusing. (more about parking notices ...)

16 people have joined in this Conversation

We’re writing to supermarkets about misleading pricing tactics

by , Campaigns officer Consumer Rights 31 July 2015
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Put an end to misleading pricing

A couple of weeks ago we reported on Convo the result of an inquiry into misleading and unclear pricing in supermarkets. We’d now like to hear from the supermarkets what they’ll do to tackle these problems. (more about supermarket pricing ...)

71 people have joined in this Conversation

Is changing your mobile phone deal about to become easier?

by , Senior Campaigner Consumer Rights 30 July 2015
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Unlock Better Mobile Deals logo

It should be easy to change your mobile phone provider to get a better deal. In practice though, we all know switching can be a real hassle. Now Ofcom says it plans to make the process much simpler and quicker. (more about switching mobile phone ...)

3 people have joined in this Conversation

Trusting mother paid out nearly £200,000 for building work

by , Guest Author Consumer Rights 29 July 2015
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builder

How do we protect our loved ones from doorstep scams or paying too much for work? In this guest post, Ian explains how his mum spent nearly £200,000 on building work - much of which Ian felt wasn't necessary. (more about doorstep scams...)

8 people have joined in this Conversation

How do you make rechargeable batteries last longer?

by , Home Researcher Energy & Home 28 July 2015
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Bird's eye view of lots of batteries

Store them in your fridge or freezer. Don’t let them run down to empty. Whatever you do, don’t overcharge them. These are just some of the tips I’ve heard to make my rechargeable batteries last longer. (more about rechargeable batteries ...)

13 people have joined in this Conversation

Holiday firms: give us a break from sneaky fees and bad service

by , Chief Executive Transport & Travel 27 July 2015
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Suitcases and plane

Holidaymakers are an easy target for unscrupulous businesses, says Which? chief executive Peter Vicary-Smith. It’s high time the travel industry cleaned up its act. (more about pleas to the travel industry ...)

8 people have joined in this Conversation

Why kettle water tastes funny: mystery (nearly) solved

by , Conversation Editor Energy & Home 26 July 2015
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Steaming red kettle

Earlier this year we asked you to help solve the mystery of smelly, foul-tasting kettle water – a problem that for many of you has been spoiling your daily cuppa. And now we’ve discovered a common cause. (more about kettle water mystery ...)

9 people have joined in this Conversation

Not such a sporting deal from BT?

by , Senior Campaigner Consumer Rights 25 July 2015
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goal

For the last few years BT has been enticing sports fans to take out its broadband package by offering BT Sport for free. But recently it’s moved the goalposts and that’s left some customers unhappy. (more about BT Sport ...)

2 people have joined in this Conversation

How do you choose your toothpaste?

by , Business Researcher Energy & Home 24 July 2015
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toothpaste

Choosing toothpaste should be one of life’s simpler decisions. But with more than a hundred varieties on sale promising everything from cavity prevention to teeth whitening, how do you decide which is best? (more about toothpaste claims ...)

13 people have joined in this Conversation

Easing the savings trap

by , Campaign Manager Money 23 July 2015
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SAVINGS-TRAP-CONVO

Proposals announced today would force firms to give clearer information to savers about the interest rates on their cash savings accounts and when they change - including the end of bonus rates. (more about the savings trap ...)

123 people have joined in this Conversation

New food fraud: oregano or oreganot?

by , Campaigns officer Energy & Home 23 July 2015
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oregano

We’ve all got a friend so fussy about food it drives you mad. You learn to shut out their gripes about a dish that tastes fine to you. So when my friend complained that herbs ‘aren’t what they used to be’, I switched off. (more about fake oregano ...)

11 people have joined in this Conversation

Should the country where you live affect the price you pay?

by , Senior EU Public Affairs Officer Transport & Travel 22 July 2015
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Car hire sign

Should it cost you more to hire a car online depending on the country you live in? Or how about booking tickets to a visitor attraction such as Disneyland – should your home nation be a factor in the price you pay? (more about online pricing in the EU ...)

3 people have joined in this Conversation

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