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The biggest shake up of consumer law in a generation

by 26 March 2015
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Today the Consumer Rights Act was given Royal Assent in Parliament. Here’s Consumer Affairs Minister Jo Swinson on why it will help empower you when things go wrong with products, services and digital content. (more about the Consumer Rights Act...)

The last bank in the village

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Much has been made of bank branch closures, with concern for people who rely on face-to-face banking. In a positive first step, the banks have signed an agreement to minimise the impact of branch closures. (more about bank branches...)

New cap on bills for stolen mobiles falls short

by 23 March 2015
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Should you have to pay for a bill that’s been racked up by criminals? The Government has reached a voluntary agreement with five mobile operators to tackle shock phone bills - we don’t think it goes far enough. (more about stolen phones...)

Is it fair rural areas pay the same amount for slower broadband?

by 22 March 2015
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There's a big divide in urban and rural broadband speeds. It only seems fair that broadband customers in rural areas shouldn't have to pay more for a terrible service that never reaches advertised speeds (more about broadband...)

Shops are spying on you – but does it bother you?

by 19 March 2015
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Threatened by competition from online retailers, shops are introducing new technologies to find out more about you, the customer. Do you find shops analysing your behaviour creepy, or are you happy to accept it? (more about spying shops...)

Other top Conversations

  • The biggest shake up of consumer law in a generationMan playing video game
  • The last bank in the villageMiniature people on money
  • New cap on bills for stolen mobiles falls shortPhone being stolen
  • Is it fair rural areas pay the same amount for slower broadband?Broadband2
  • Shops are spying on you – but does it bother you?Eye spying on you

How much is your broker charging?

by , Money Researcher Money 29 March 2015
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Woman holding pound sign and car

Has your car insurance premium recently gone up? If so, you might want to check what you’re paying for - Herbert Goldberg discovered that the AA had added a huge ‘brokerage charge’ to his premium… (more about broker charges...)

What's your opinion on this story?

Scam watch: ‘HMRC’ phishing emails

by , Online Writer Money 28 March 2015
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Email phishing scam

Have you ever received an email claiming to be from HM Revenue & Customs (HMRC) offering you a tax rebate? Julia did and she almost fell for it... (more about HMRC scams...)

8 people have joined in this Conversation

The biggest shake up of consumer law in a generation

by , Consumer Affairs Minister Consumer Rights 26 March 2015
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Man playing video game

Today the Consumer Rights Act was given Royal Assent in Parliament. Here’s Consumer Affairs Minister Jo Swinson on why it will help empower you when things go wrong with products, services and digital content. (more about the Consumer Rights Act...)

10 people have joined in this Conversation

The last bank in the village

by , Campaign Manager Money 26 March 2015
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Miniature people on money

Much has been made of bank branch closures, with concern for people who rely on face-to-face banking. In a positive first step, the banks have signed an agreement to minimise the impact of branch closures. (more about bank branches...)

10 people have joined in this Conversation

Brief cases: gym user fights unfair contract

by , Which? Legal Lawyer Consumer Rights 24 March 2015
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Pushing weights at the gym

Many gym goers have endured higher fees, difficulty cancelling a contract and favourite facilities being unavailable. But while some might just shrug and accept this, Linda was determined to act… (more about gym contracts...)

3 people have joined in this Conversation

New cap on bills for stolen mobiles falls short

by , Conversation Editor Technology 23 March 2015
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Phone being stolen

Should you have to pay for a bill that’s been racked up by criminals? The Government has reached a voluntary agreement with five mobile operators to tackle shock phone bills - we don’t think it goes far enough. (more about stolen phones...)

14 people have joined in this Conversation

Is it fair rural areas pay the same amount for slower broadband?

by , Chief Executive Technology 22 March 2015
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Broadband2

There's a big divide in urban and rural broadband speeds. It only seems fair that broadband customers in rural areas shouldn't have to pay more for a terrible service that never reaches advertised speeds (more about broadband...)

10 people have joined in this Conversation

My day as a food hygiene inspector

by , Campaigns Officer Consumer Rights 21 March 2015
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Mouse eating bread on a plate

Inspections by Environmental Health officers ensure food businesses are complying with food law. But what actually happens on an inspection? I went undercover to get the inside scoop. (more about food inspections...)

5 people have joined in this Conversation

Are shrinking products a sneaky way of increasing prices?

by , Conversation Editor Energy & Home 20 March 2015
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Supermarket trolley

You might remember our debate about smaller creme egg packs. Well, there's more. Not only have we uncovered a host of other everyday shrinking products, the sun's at it too... (more about shrinking products...)

6 people have joined in this Conversation

Shops are spying on you – but does it bother you?

by , Senior Home Researcher Energy & Home 19 March 2015
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Eye spying on you

Threatened by competition from online retailers, shops are introducing new technologies to find out more about you, the customer. Do you find shops analysing your behaviour creepy, or are you happy to accept it? (more about spying shops...)

17 people have joined in this Conversation

What’s the best way to buy a car?

by , Car Researcher Transport & Travel 19 March 2015
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A lot of parked cars

From cash to contract hire, there’s more than one way to buy a new car. Some methods even give you the chance to have a new car every few years, but which option is right for you? (more about buying a car...)

4 people have joined in this Conversation

Our verdict on the Chancellor’s 2015 Budget

by , Executive Director Money 18 March 2015
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George Osborne outside No. 11 Downing Street

George Osborne delivered his sixth Budget today, which included new measures on savings and annuities, plans for superfast broadband in rural areas and a win for our Sneaky Fees and Charges campaign… (more about the Budget...)

7 people have joined in this Conversation

Are businesses listening to the voice of disabled consumers?

by , Extra Costs Commission Consumer Rights 18 March 2015
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purple-pound-produced

In this guest post Robin Hindle Fisher, chair of an independent inquiry into the extra costs faced by disabled people, tells us why more businesses need to appreciate the ‘purple pound’. (more about the voice of disabled consumers...)

2 people have joined in this Conversation

‘I’m 6 years old and I’ve invented bretchup’

by , Inventor Consumer Rights 17 March 2015
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Bacon sarnie

Sometimes some of us are hit with moments of inspiration. Harry, 6 and a half years old, has had one such moment early in his life. Here’s Harry himself sharing how he created a new sauce for your bacon sarnie. (more about bretchup...)

17 people have joined in this Conversation

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