Automated systems used by call centres are the bugbear of many. Hundreds of you have shared your tips and tricks, so what's the solution to the call centre maze? (more about dealing with call centres...)

Microsoft has played its cards for the next generation of gaming. Or, perhaps, the next generation of entertainment. All-in-one entertainment. One box to rule your living room – the Xbox One. Is this what we want? (more about the Xbox One...)

Our research has found that food hygiene has become something of a postcode lottery for diners. People are unknowingly taking risks with their health simply by choosing to eat out in the wrong area. (more about food hygiene ratings...)

We’re often told that native British plants are better for wildlife than cultivated plants introduced from other countries, but have you ever wondered whether anyone told the insects? (more about native vs non-native plants...)

Do you think your bank's security checks are thorough enough? When we investigated the banks' telephone security systems, we found big differences between the best and worst banks. (more about telephone banking security...)

Have you been called by bogus Microsoft support scammers? We've heard from readers who've been conned into paying hundreds after falling victim. We’ve spoken to Microsoft to find out the scale of the scam. (more about Microsoft scam calls...)

More than 30m contactless payment cards have been issued in the UK. But some Marks & Spencer customers are finding their new contactless cards are more trouble than they’re worth. (more on contactless card issues...)

When you're unwell, you need safe, reliable advice to help you buy the right medicine. We sent mystery shoppers into UK pharmacies to give their advice a check up. Can you rely on your local pharmacy? (more about our pharmacy mystery shopping...)

Thousands of energy customers had their free insulation installations cancelled at the last minute after the Carbon Emissions Reduction Target scheme came to an end. Were you affected by the cancellations? (more about CERT insulation cancellations...)

You’d expect your travel insurance policy to foot the bill if your expensive iPhone was stolen on holiday. Well, we’ve found that many travel insurers are covering only a fraction of the total value of your gadgets. (more about travel insurance...)

In January, lithium batteries were added to the list of prohibited goods by the Royal Mail. As online sellers start using expensive couriers for delivery, could the cost of buying lithium batteries suddenly shoot up? (more about lithium batteries...)

This week, we revealed that students are getting a patchy deal when it comes to the way they’re taught. Would more contact time with lecturers make their degrees better value for money, or is there another solution? (more about the value of university...)