Last week saw the publication of a long awaited report on the UK’s copyright laws. One of its main recommendations was that the copying of CDs and DVDs for private use should be made legal. Isn’t it about time? (more about format shifting...)

How often do you complain when a train's delayed or you receive terrible customer service? If companies took these complaints seriously it would save us the hassle of getting ombudsmen involved. (more about complaints handling...)

The heap of pointless products grows: we can’t find any persuasive proof that ‘washing machines live longer with Calgon’. Why are we sucked into buying products from manufacturers that won’t back up their claims? (more about Calgon's claims...)

The Aussie trend for barbequing food on a big hotplate (or 'plancha') is starting to catch on here. Are you ready to cast coals aside, or are classic British burnt sausages too much of a staple on your summer menu? (more about coal vs hotplate barbeques...)

Last night we sat down with consumers as they shared their views on banking. One comment got a huge round of applause. Was it ‘scrap bankers’ bonuses’, ‘give us £100 to switch accounts’ or something else? (more about our banking event...)

Everyone knows loft insulation can make your home more energy efficient and save you money. But did you know there's a government scheme set to expire soon, and will you plug those drafts before it's too late? (more about loft insulation...)

It's rarely made public, but banks and building societies put your details at risk hundreds of times a year. And yet they hold some of our most sensitive data – so why can't we trust them with it? (more about data protection breaches...)

Like many others, I’ve downsized my car. My travelling needs changed and so did my vehicle. But while I looked forward to the cost-saving benefits, I didn’t think my driving style would change so drastically. (more about downsizing your car...)

While British consumers are clued up when it comes to reading the terms and conditions of things we buy face to face, it seems we just can’t be bothered with the small print when we shop online. (more about online terms and conditions...)

Believe it or not there are around nine million Brits who've never been online. But what's the point of initiatives to get people using the internet if there's no funding to teach them the skills they need to do so? (more about silver surfers...)

The Future Exploration Network has created a newspaper extinction timeline, which suggests US newspapers won’t last beyond 2017, with the UK following in 2019. The cause? Tablets and e-readers, of course. (more about the extinction of newspapers...)

A year on from our investigation into NHS hospital car parks, St Helier Hospital has joined us to track its journey from being a poor performer to becoming our ‘most improved hospital’. (more about hospital car parks...)